Augmentir, a data-driven, AI-powered Connected Worker solution ensures that your frontline workers can go the extra mile every day by providing training, guidance, and support through the combination of digital work instructions, remote collaboration, and advanced on-the-job training.

In 2009, the Extra Mile America Foundation, a foundation promoting action and empowering positive change, first celebrated the “Extra Mile Day”.  Fast forward to 2014 and 527 US cities declared November 1st as the official “Extra Mile Day”. This day is designated to living life to your full potential, having a positive influence, and always striving to make the world a better place. At Augmentir, we believe in positive change, living to your full potential, and going the extra mile every day. In 2017, our founders decided to continue their journey of creating some of the most important software technology revolutions in manufacturing (Wonderware (1987), Lighthammer (1997), and ThingWorx (2008) by focusing on the most important asset, the frontline workers.

We recognize that today’s industrial workforce is different, and the old way of supporting workers just doesn’t work anymore. The static “one size fits all” approach used in the past, no longer applies to this generation of workers.

Augmentir, is a data-driven, AI-powered Connected Worker solution that ensures that frontline workers can go the extra mile every day by providing training, guidance, and support through the combination of digital work instructions, remote collaboration, and advanced on-the-job training.  

As your workers become more connected, companies have access to a new rich source of activity, execution, and tribal data, and with proper AI tools they can gain real-time insights into areas where the largest improvement opportunities exist. Artificial Intelligence lays a data-driven foundation for continuous improvement in the areas of performance support, training, and workforce development, setting the stage to address the needs of today’s constantly changing workforce.

When it comes to our frontline workers, let’s enable them to go the extra mile, not just on November 1st, but every day, by empowering them with the only AI-powered Connected Worker solution.

You may have noticed that our website and brand look a little different. Augmentir has a new look, but under the hood, its the same powerful AI that is helping to transform the industrial workforce of the future.

You may have noticed that our website and brand look a little different. Well, that’s because behind the scenes for the past few months, we’ve been under construction (no pun intended).

Augmentir was founded in 2017 with the vision to use AI to empower the industrial frontline workforce to perform at their best. This was a continuation of our rich history – our founding team has been at the forefront of three of the most important of these software technology revolutions in manufacturing over the past three decades – Wonderware Software in 1987, Lighthammer in 1997, and ThingWorx in 2008.

A lot has changed since then. The world we live in today is not the same as it was 4 years ago. And in the last two years, the COVID-19 pandemic has altered the stability of the workforce and drastically magnified some of the industry’s top workforce challenges, which stem from the unprecedented levels of dynamism in the areas of skills diversity, reduced tenure, and increased churn from the “Great Resignation”. Unlike the stable and predictable workforce of the recent past, today companies have to live in the new normal where workers are hard to find, hard to engage, and hard to keep.

These top challenges of today have only reinforced the need for an AI-powered, data-driven approach to empowering frontline workers.

This data-driven era we’re entering into is one of continuous learning and development with tools like remote collaboration and digitized work processes truly integrating frontline workers into the fabric of the business from a collaboration standpoint whereas they may have been overlooked before.

Augmentir’s AI-powered connected worker platform provides the tools to not only survive in this new normal but to thrive.

You can’t build a truly modern, connected workforce without AI

The term “connected worker” has become a recent buzzword in the manufacturing world, and is now considered a tool that the new generation of workers expect to work with. But true connected work means using AI to allow frontline workers to have access to internal and external resources that are appropriate for when and how they need them.

Augmentir isn’t your typical connected worker platform. Our platform was built from the ground up on an AI foundation. AI algorithms are ideal for analyzing large amounts of data collected from a connected workforce. AI can detect patterns, find outliers, cleanse data and find correlations and patterns that can be used to identify opportunities for improvement and create a data-driven environment that supports continuous learning and performance support. Our connected worker platform utilizes AI to help train, guide, and support today’s frontline workers in a dynamic workforce by combining digital work instructions, remote collaboration, continuous development and advanced on-the-job training capabilities.

This approach aligns perfectly with the dynamic, changing nature of today’s workforce, and is ideally suited to achieve and sustain effective on-the-job performance.

As the world’s only AI-powered connected worker platform, we decided it was time to refresh our brand identity to accentuate our strongest feature and the thing that makes Augmentir unique – AI. We’re still the same AI-first connected worker platform that you know – just with a new look.

By now, most of us have heard the phrase – “the global pandemic has changed the way we work”. This has proven to be true for all industrial companies, where the changing workplace dynamics, increased safety, and supply chain disruptions have forced companies to rethink how they support their workforce and empower them to perform […]

AR-based remote assistance for frontline workers - start your digital journey with Augmentir

By now, most of us have heard the phrase – “the global pandemic has changed the way we work”. This has proven to be true for all industrial companies, where the changing workplace dynamics, increased safety, and supply chain disruptions have forced companies to rethink how they support their workforce and empower them to perform at high levels of safety, quality, and productivity.

Many companies have shifted and adopted remote work policies to offset travel limitations and ensure safety. According to Gartner, despite the shift to remote work, there are still nearly 2 billion frontline or field workers in the global workforce. Most of these frontline jobs cannot be done remotely, yet these workers still need access to digital information, guidance, training, and support, which was previously given in person.

Bringing Remote Assistance Tools to the Frontline

Unfortunately, typical office videoconferencing and virtual collaboration tools (e.g. Zoom, Microsoft Teams), which are designed for desktop-based knowledge workers, are not always appropriate for the workplace of the frontline – workers on factory floors or healthcare facilities, engineers on oil rigs, or field service technicians out in the field.

Industrial connected worker solutions that include augmented reality (AR) based remote assistance are uniquely suited for the operating environments that frontline workers participate in, and for the mobile and wearable devices they use. These industrial solutions combine live video streaming with augmented reality to create a powerful collaboration tool for frontline teams.

Value Across a Range of Industrial Use Cases

  • Remote Support for Direct or Dealer Field Technicians – Remote expert guidance and assistance tools now enable support for service teams, allowing technicians that are on-site to perform maintenance and repair procedures with improved safety, quality and efficiency with the help from virtual subject matter experts.
  • Remote Support for Customers –  For companies that are unable to offer on-site service technicians, remote assistance tools provide the ability for customers to be more self sufficient and provide an improved level of self-service. Remote assist tools allow customers to connect with subject matter experts to safely and efficiently perform routine service and maintenance routines.
  • Remote assistance tools are also being used for internal manufacturing collaboration, where many companies are using remote assistance tools to virtually connect frontline workers in factories with remote subject matter experts (SMEs) to improve troubleshooting and support workers during changeover, maintenance, or other operational processes.
  • Manufacturers are also extending remote assistance tools out to OEMs and 3rd party SMEs for remote equipment maintenance, virtual factory and site acceptance tests, and troubleshooting when they are unable to travel onsite.

A Digitally Connected Workforce

Now is the time to consider remote assistance and collaboration solutions, and to begin on your journey towards digitizing and connecting your frontline workforce. In addition, with integrated digital workflows, frontline workers can be guided to independently complete jobs safely and correctly. AI & Human Feedback capture tribal knowledge, while AI is used for continuous improvement efforts. These technologies are proving to be practical and effective ways to close skill gaps and transform training efforts – allowing your frontline workers to work safely and efficiently in today’s new normal.


Learn more about how connected worker solutions that include augmented reality (AR) based remote assistance are uniquely suited for the frontline workforce. Check out our comprehensive guide and checklist of requirements for evaluating and selecting augmented reality (AR) based industrial Remote Assistance solutions.

Gartner recently published their annual Hype Cycle for Manufacturing Operations Strategy and Innovation in Manufacturing Industries. These two Hype Cycles focus on the leading-edge technologies and methodologies that will significantly change how manufacturers innovate, deliver and support products and services. Augmentir was recognized as an important player in both Hype Cycle reports. Emerging Technologies in […]

Gartner recently published their annual Hype Cycle for Manufacturing Operations Strategy and Innovation in Manufacturing Industries. These two Hype Cycles focus on the leading-edge technologies and methodologies that will significantly change how manufacturers innovate, deliver and support products and services.

Augmentir was recognized as an important player in both Hype Cycle reports.

Emerging Technologies in Manufacturing

According to the report, “manufacturers that adopt the breakthrough opportunities presented as innovation profiles on this Hype Cycle will accelerate digitalization that increases the agility and ability to innovate products and business operations”.

This Gartner Hype Cycle, reflects the convergence of the physical and virtual worlds, innovation in manufacturing, as well as presents several key mature and emerging technologies, including the following:

  • Connected Worker: Connected workers use digital technologies to improve and integrate their interactions with both physical and virtual surroundings. Through the use of digital work instructions, as well as augmented/mixed reality delivered through mobile/wearable devices, they are able to make faster and better decisions that optimize and improve a process or workflow that they participate in.
  • Immersive Experiences – Manufacturing Operations: According to Gartner, immersive experiences refer to enabling the perception of being physically present in a nonphysical world or enriching people’s presence in the physical world with content from the virtual world. The report covers three kinds of immersive experiences: Augmented Reality (AR), Mixed Reality (MR), and Virtual Reality (VR).
  • Machine Learning: Machine learning is a technical discipline that identifies patterns and generates predictions based on analyzing large sets of data. According to Gartner’s research: “In manufacturing operations, machine learning (ML) can take advantage of available data and rely on the algorithms to identify patterns and correlations. It can also use them to predict outcomes, to find the best course(s) of action and to control processes. Typical use cases include eliminating unplanned downtime and stoppages, increasing yield optimization, reducing energy usage, improving product quality or stabilizing production processes.”

Augmentir is mentioned in the context of Connected Workers and Immersive Experiences in Manufacturing Operations as software and solution provider.

Augmentir’s Approach to Connected Workers and Immersive Experiences in Manufacturing

Augmentir sits and the intersection of these innovation profiles, using artificial intelligence and machine learning (AI/ML) to amplify the value that digital technologies bring to the connected worker.

 

Digital Work Instructions help guide connected workers with visual aids and augmented with AI-driven insights and contextual information enable workers to perform at their best.

Integrated Remote Expert assistance helps workers resolve issues faster using insights from Augmentir’s AI and information from the guided procedure.

Augmentir’s AI uses granular data  to identify the largest opportunities in improving the skills of the frontline workforce, and helps to drive continuous improvement throughout the organization.

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality. According to Gartner, “The possibility of predicting performance is extremely attractive for manufacturers. This is driving the strong interest in ML. ML is an essential enabler of artificial intelligence (AI), smart factories and intelligent automation”.

Our view at Augmentir is that the purpose of a connected worker platform isn’t simply to deliver instructions and remote support to a frontline worker, but rather to optimize the performance of the connected worker ecosystem. Artificial intelligence is uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are were dozens of opportunities to improve performance.

Gartner recently published their annual Hype Cycle for Frontline Worker Technology, and Augmentir was recognized as an important player and solution provider. The report covers emerging tech categories for frontline workers including Connected Factory Workers, Remote Expert Guidance solutions, and Augmented Reality. Digital Technologies for Frontline Workers This Gartner Hype Cycle focuses on the frontline […]

Gartner recently published their annual Hype Cycle for Frontline Worker Technology, and Augmentir was recognized as an important player and solution provider. The report covers emerging tech categories for frontline workers including Connected Factory Workers, Remote Expert Guidance solutions, and Augmented Reality.

Digital Technologies for Frontline Workers

This Gartner Hype Cycle focuses on the frontline worker technologies that are transforming the manufacturing workflows in which workers participate, while also improving the safety, quality, and productivity of the activities they perform.

According to the report, “The COVID-19 crisis has led organizations to ask frontline workers to work in new ways or to perform new tasks. To optimize efficiency, organizations are investing in mobile technology, including wearable technologies for frontline workers. These technologies transform the workflows in which these workers participate. Gartner predicts that up to 70% of new mobile and endpoint investments over the next five years will be for frontline workers”.

This Hype Cycle highlights several key mature and emerging technologies that are focused on helping frontline worker productivity, including the following:

  • Remote Expert Guidance Solutions: Remote expert guidance solutions provide industrial-level collaboration between subject matter experts and remote workers or customers utilizing mobile or wearable devices. Typical features include chat, live video, file sharing, and annotations, which provide visual cues that overlay the worker’s view. These tools help guide remote workers as they perform tasks, and are used across a variety of use cases – maintenance and repair procedures, remote factory acceptance tests, post-task audits, or training.
  • Connected Factory Worker: Connected factory workers use various digital tools to improve the safety, quality, and productivity of the jobs they perform. This technology helps connect workers to the “digital fabric” of the business, providing insight into the tasks they perform so that they can be optimized and continually improved on.
  • Augmented Reality and Mixed Reality (AR/MR): Connected workers use augmented and mixed reality technologies to improve and integrate their interactions with both physical and virtual surroundings. Through the use of digital work instructions, as well as augmented/mixed reality delivered through mobile and wearable devices, they are able to make faster and better decisions that optimize and improve a process or workflow that they participate in.

Augmentir’s Approach to the Connected Frontline Worker

Augmentir sits on the intersection of these innovation profiles, using artificial intelligence and machine learning (AI/ML) to amplify the value that digital technologies bring to the connected worker.

 

Augmented Work Instructions and digitized workflows help guide connected workers with visual aids while AI-driven insights provide contextual information that enable workers to perform at their best.

Remote Expert Guidance helps companies virtually connect and collaborate with their frontline workforce and their customers to provide remote guidance and support.

AI-based Operational Insights help companies identify the largest opportunities in improving the skills of the frontline workforce, and helps to drive continuous improvement throughout the organization.

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality. According to Gartner, “The possibility of predicting performance is extremely attractive for manufacturers. This is driving the strong interest in ML. ML is an essential enabler of artificial intelligence (AI), smart factories and intelligent automation.”

Our view at Augmentir is that the purpose of a connected worker platform isn’t simply to deliver instructions and remote support to a frontline worker, but rather to continually optimize the performance of the connected worker ecosystem. Artificial intelligence is uniquely able to address the fundamental macrotrends of skills variability and the loss of tribal knowledge in the workforce. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are dozens of opportunities to improve performance.

If you’d like to see how our AI-Powered Connected Worker platform improves safety, quality, and productivity across your workforce, schedule a demo with one of our product experts.

 

Augmentir CEO Russ Fadel and Bio-Chem Operations Manager Conor Puckett recently sat down to discuss how technology, specifically Artificial Intelligence and Connected Worker technology, are transforming lean manufacturing.

Augmentir CEO Russ Fadel and Bio-Chem Operations Manager Conor Puckett recently sat down to discuss how technology, specifically AI and Connected Worker technology, are transforming lean manufacturing, driving continuous improvement and optimizing overall worker effectiveness in the manufacturing sector. 

For quite some time, Overall Equipment Effectiveness (OEE) has been used in lean manufacturing to evaluate the effectiveness of factory equipment, yet still, many manufacturers ignore the human aspect of a lean strategy. Unfortunately, this leaves manufacturers with a missed opportunity. According to Deloitte, while measuring worker productivity and labor efficiency is not a new concept, the rise of digital technology is making it easier and more practical for the manufacturing workforce to connect with the support tools as well as the real-time data and insights needed to propel them to do their best work.

In this webinar, Conor shares how Bio-Chem is driving their lean initiatives forward using technology and data to gain insight into how their workforce is performing, why that is important to them as a business and how they are using that information to drive continuous improvement efforts across their operations.

Russ provides his insights into how AI is really becoming transformational in terms of understanding the manufacturing workforce, optimizing their performance, and being used to gain insight into improving performance, quality, and productivity.

Watch the full webinar recording to:

  • Learn how to extend the principles of OEE to the manufacturing workforce
  • Discover proven approaches that leverage AI and connected worker technology to digitize manufacturing processes and uncover continuous improvement opportunities for improved worker efficiency and effectiveness
  • Uncover best practices for optimizing worker performance and enhancing workforce development program
  • Hear how Bio-Chem Fluidics uses AI and digital worker tools to improve quality and productivity within their lean manufacturing operations

About Augmentir

Augmentir is the world’s only Smart Connected Worker Suite. Augmentir is being used by manufacturing and service companies to empower their frontline workers to perform at their best and deliver improvements in safety, quality, and productivity consistently, year-over-year. Refining manufacturing methods can be difficult without the right technology. Augmentir’s AI-based connected worker solution makes streamlining and optimizing your production and quality procedures easier than ever before.

Schedule a live demo to learn why manufacturing leaders are choosing us to improve worker efficiency, enhance frontline productivity, apply real-time insights, and more.

Recently, Augmentir’s Dave Landreth sat down with Christopher Lind from Learning Tech Talks, and discussed the evolution of learning technology and the role that connected worker solutions play.

Recently, Augmentir’s Dave Landreth sat down with Christopher Lind from Learning Tech Talks, and discussed connected worker solutions, and how leading manufacturing organizations are digitizing their workforce and transforming their frontline operations.

learning tech talks

The Evolving Landscape of Learning Technology

Learning Tech Talks explore the evolving landscape of learning and training technology through unbiased conversations with experts and technology providers from around the world.  In this episode, Dave and Chris discuss the role that connected worker solutions play in learning for frontline workers.  The discussion covers what connected worker solutions are, their value to manufacturing organizations, and walks through the process of using this technology to digitize a workforce from “hire to retire”, as well as investigates some of the insights and opportunities that are available in a smarter connected collaboration.

 

About Augmentir

Augmentir is the world’s only Smart Connected Worker Suite. Augmentir is being used by manufacturing and service companies to empower their frontline workers to perform at their best and deliver improvements in safety, quality, and productivity consistently, year-over-year. Refining manufacturing methods can be difficult without the right technology. Augmentir’s AI-based connected worker solution makes streamlining and optimizing your production and quality procedures easier than ever before.

Augmentir offers customized AI-powered connected worker solutions that transform how you write and create manufacturing standard operating procedures, track and manage your frontline’s skillsets, and deliver in-line training and support at the point of work, closing skills gaps at the moment of need. Request a live demo today to learn more about why leading manufacturers are choosing our solutions to improve skills management, skills tracking, workforce development, and other manufacturing processes.

 

 

The impact of COVID-19 has changed the manufacturing landscape permanently, and clear changes are necessary for manufacturing leaders in order to stay competitive and succeed in this new normal. This was the focus in the recently published Gartner Hype Cycle for Manufacturing Operations Strategy, which focused on a portfolio of enabling capabilities and technologies, and […]

The impact of COVID-19 has changed the manufacturing landscape permanently, and clear changes are necessary for manufacturing leaders in order to stay competitive and succeed in this new normal. This was the focus in the recently published Gartner Hype Cycle for Manufacturing Operations Strategy, which focused on a portfolio of enabling capabilities and technologies, and their potential business impacts. The goal of this Hype Cycle report was to provide a holistic view of key concepts that can guide manufacturers when defining both short-term and long-term strategies for growth.

Augmentir was recognized as an important player for Connected Factory Worker technology and Immersive Experiences in Manufacturing.

Emerging Technologies in Manufacturing

According to Gartner, a dynamic and volatile market environment is changing the face of manufacturing operations. This Gartner Hype Cycle report on manufacturing operations strategy will help inform future approaches, create roadmaps, align investments, and educate peers.

It is not business as usual in 2020. The impact of COVID-19, and changes in how factories are located, staffed, managed and digitized are placing pressure on manufacturing operations leaders. Technologies such as artificial intelligence (AI) and augmented reality (AR) based remote collaboration are central now to the corporate innovation portfolio of any business leader and crucial to boosting productivity at a time when enterprises most need it. This hype cycle highlights these, as well as other key mature and emerging technologies, including the following:

  • Connected Factory Worker: Connected factory workers use various digital tools to improve the safety, quality, and productivity of the jobs they perform. This technology helps connect workers to the “digital fabric” of the business, providing insight into the tasks they perform so that they can be optimized and continually improved on.
  • Immersive Experiences in Manufacturing Operations: According to Gartner, immersive experiences refer to enabling the perception of being physically present in a nonphysical world or enriching people’s presence in the physical world with content from the virtual world. Gartner sees using immersive experiences for quality and maintenance tasks, connecting with employees that are not able to be on-site, or wearables for safety management.

Augmentir is recognized in the context of Connected Factory Workers and Immersive Experiences in Manufacturing Operations as a software and solution provider.

Augmentir’s Approach to Connected Factory Workers and Immersive Experiences in Manufacturing

Augmentir sits at the intersection of these innovation profiles, using artificial intelligence and machine learning (AI/ML) to amplify the value that digital technologies bring to the connected worker.

 

Digitized workflows and augmented work instructions help guide connected workers with visual aids and contextual information. AI is used to personalize the instructions to each worker’s proficiency level, which helps intelligently close the skills gap and enable workers to perform at their best.

Remote Expert guidance helps workers resolve issues faster by leveraging collaboration with remote subject matter experts. Integrated chat allows one expert to support multiple workers. Multi-level escalation helps connected workers solve problems faster.

Augmentir’s AI-based “True Opportunity” system uses granular data to identify the largest opportunities in improving the skills of the frontline workforce and helps to drive continuous improvement throughout the organization.

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality. According to Gartner, “The possibility of predicting performance is extremely attractive for manufacturers. This is driving the strong interest in ML. ML is an essential enabler of artificial intelligence (AI), smart factories and intelligent automation”.

Our view at Augmentir is that the purpose of a connected worker platform isn’t simply to deliver instructions and remote support to a frontline worker, but rather to optimize the performance of the connected worker ecosystem. Artificial intelligence is uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are were dozens of opportunities to improve performance.

If you’d like to see how our AI is able to uncover and rank “True Opportunities” across your workforce and improve overall worker performance or drive continuous improvement, schedule a demo today.