What are Digital Work Instructions?

Digital work instructions are electronic versions of work instructions, quality manuals, or SOPs that provide necessary visual aids and real-time contextual information to help guide workers through complex tasks. Digital work instructions are typically used on a computer, mobile device, or wearable, and include step-by-step instructions combined with visual aids, contextual information aggregated from external sources, and augmented reality (AR) or mixed reality (MR) experiences.

The combination of digital work instructions and artificial intelligence (AI) based connected worker platforms not only increases quality, reduces errors, and improves safety and efficiency, but also helps operations managers better understand the utilization and efficiency of their workforce and identify opportunities for improvement.