Many organizations are doing this by being laser-focused on retaining the tribal knowledge of their mature workers and integrating that expertise into the new generation of workers that they are hiring. This includes: developing strategies for employee retention, increasing training and cross-training efforts, and implementing digital technologies to make it easier to capture and share valuable information. This digitally-connected worker strategy helps manufacturers leverage their workforce in an increasingly hybrid environment.
With the right technology solutions, such as AI-based connected worker platforms, novice workers can connect with experts through remote collaborative sessions. This collaboration may be recorded for educational purposes, which increases an organization’s ability to provide “just in time” training in the future – or knowledge at the time of need.
Without a digitally-connected strategy, it can also be challenging to bridge generational gaps in the transfer of critical knowledge. Multiple generations of workers – Baby Boomers, Gen X, and Millennials – are all laboring under one roof today, employing diverse work styles, tools, skill sets, and expertise. Providing a common platform for training and overall connectivity can help improve the performance of workers who lack experience while capturing and archiving tribal knowledge for the future.
So, in the short-term, while everyone is figuring out how best to transfer knowledge from one human to another, the longer-term question becomes, ‘How can technology complement the human worker of tomorrow?’
Connected worker solutions that utilize technology such as mobile and wearable devices, augmented and mixed reality (AR/MR), and artificial intelligence (AI) are helping to connect a new class of workers and are allowing organizations to proactively and continually deliver the right level of training, support, guidance, and improvement. These solutions will aid workers and make them better and more efficient at their jobs. It will amplify continuous learning initiatives in the field and on the shop floor. It will keep people safer. And, it will continue to support this vibrant industry that underpins America’s economic health and stability into the future.