Augmentir CEO Russ Fadel and Bio-Chem Operations Manager Conor Puckett recently sat down to discuss how technology, specifically Artificial Intelligence and Connected Worker technology, are transforming lean manufacturing.

Augmentir CEO Russ Fadel and Bio-Chem Operations Manager Conor Puckett recently sat down to discuss how technology, specifically Artificial Intelligence and Connected Worker technology, are transforming lean manufacturing, driving continuous improvement and optimizing overall worker effectiveness in the manufacturing sector. 

For quite some time, Overall Equipment Effectiveness (OEE) has been used in lean manufacturing to evaluate the effectiveness of factory equipment, yet still, many manufacturers ignore the human aspect of a lean strategy. Unfortunately, this leaves manufacturers with a missed opportunity. Although measuring worker productivity and labor efficiency is not a new concept, the rise of digital technology is making it easier and more practical for the manufacturing workforce to connect with the support tools, real-time data and insights needed to propel them to do their best work.

In this webinar, Conor shares how Bio-Chem is driving their lean initiatives forward using technology and data to gain insight into how their workforce is performing, why that is important to them as a business and how they are using that information to drive continuous improvement efforts across their operations.

Russ provides his insights into how AI is really becoming transformational in terms of understanding the manufacturing workforce, optimizing their performance, and being used to gain insight into improving performance, quality, and productivity.

Watch the full webinar recording to:

  • Learn how to extend the principles of OEE to the manufacturing workforce
  • Discover proven approaches that leverage AI and connected worker technology to digitize manufacturing processes and uncover continuous improvement opportunities for improved worker efficiency and effectiveness
  • Uncover best practices for optimizing worker performance and enhancing workforce development program
  • Hear how Bio-Chem Fluidics uses AI and digital worker tools to improve quality and productivity within their manufacturing operations

The growing skills gap in the manufacturing industry, combined with a tight labor market, is creating increased challenges for manufacturing companies of all sizes. In fact, in 2019 more than 25% manufacturers had to turn down new business opportunities due to a lack of workers, according to a report from the National Association of Manufacturers […]

The growing skills gap in the manufacturing industry, combined with a tight labor market, is creating increased challenges for manufacturing companies of all sizes. In fact, in 2019 more than 25% manufacturers had to turn down new business opportunities due to a lack of workers, according to a report from the National Association of Manufacturers (NAM).

What’s behind this growing skills gap problem?

One key factor is the extraordinary number of retiring workers who are walking out the door with vast amounts of experience and skills. Unfortunately, for most manufacturers the knowledge possessed by this senior workforce has yet to be captured in any digital or electronic format. At the same time, a younger, more tech-savvy generation of unskilled workers is coming into the market. They may have the attitude and aptitude, but lack the skills required to effectively participate in day-to-day operations.

This lack of a skilled frontline workforce is creating an increased focus for manufacturing companies on training and up-skilling their workers. A recent article highlighted some staggering statistics on what lies ahead. According to the Manufacturing Institute: “Manufacturers are set to spend $26.2 billion on internal and external training initiatives for new and existing employees in 2020 to combat the shortage of available workers. Nearly 70% of manufacturers said they are creating or expanding training programs for their workforce. Three-quarters of respondents said upskilling workers helped to improve productivity, promotion opportunities and morale.”

Using Artificial Intelligence to Close the Skills Gap

Fortunately, manufacturers are turning to emerging digital technologies to equip and train their workforces with the tools and knowledge needed to be productive. Technologies such as mobile and wearable devices, augmented and mixed reality (AR/MR), and artificial intelligence (AI) are helping to connect a new generation of workers, and are allowing organizations to proactively deliver the right level of support and guidance.

One of the most notable examples of technology adoption is using artificial intelligence to augment human activity in manufacturing.

Artificial Intelligence has been branded as a threat to replace the human workforce, but some leading manufacturing companies are turning to AI as a way to help onboard and train new workers.

Artificial Intelligence is increasingly being used to augment, not replace, the human workforce. AI is uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge.

Supported by an increased level of connected-ness of today’s frontline workers, AI systems are capable of taking in large amounts of data and finding correlations and patterns that can be used to help improve productivity, enhance skills, and provide more cost-effective, targeted training. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are dozens of opportunities to address the skills gap, improve quality, and improve performance.

Using AI to Reduce Training Time

In one example, Bio-Chem Fluidics, a manufacturer of high performance pumps and valves for clinical diagnostics and analytical chemistry applications, is using AI combined with digital work instructions to improve the onboarding and training process for their new technicians and operators. One of the most significant impacts were achieved with training and onboarding new operators.

According to Bio-Chem, the company’s training time for temp workers has been reduced by over 80%.

“Augmentir has made our complex procedures very repeatable for operators of all skill levels. As a result, our training time for new operators has been reduced by over 80%. The flexibility and ease-of-use of the Augmentir platform have made it painless to implement across our company.”

Linsey Holden-Downes, Vice President of Operations at Bio-Chem

The company uses Augmentir’s AI-powered connected worker platform to digitize and standardize their work instruction library, and leverages Augmentir’s AI to deliver insights that are helping them optimize their training efforts.

After adopting Augmentir, it now takes their team lead roughly two weeks to fully train a new hire whereas prior to Augmentir, it would have taken three months of supervision. Additionally, the time spent monitoring new hires is dramatically reduced from an estimated 50% of a team lead’s time to just 10%.

Using AI to Augment Digital Work Instructions

Like Bio-Chem, many manufacturing companies rely on knowledge that is either recorded on paper or trapped in the heads of their senior workforce. With the increase in skilled technicians that are retiring, this is creating an urgency for companies to act.

STRONGARM, a Pennsylvania-based manufacturer, recently dealt with these issues. STRONGARM designs and builds ergonomic and environmentally protected workstations for companies in a wide range of markets, including food, pharmaceutical, CPG, packaging, and transportation. In recent years, the company faced growing challenges within its operation – an aging and retiring workforce, talent shortage, and increased competition – which increased pressures to produce high quality products at lower costs.

STRONGARM’s initial focus was on the assembly and final quality control processes for the company’s most complex workstation and industrial display unit. Augmentir’s rapid authoring environment allowed STRONGARM to quickly migrate their existing paper-based instructions to digital, augmented instructions that incorporated rich media, checklists, verifications, and several other features that were central to their assembly and QC processes.

According to Steve Thorne, General Manager at STRONGARM, “Augmentir’s AI-based ‘True Opportunity’ system enables us to gain insight into how our technicians are performing, and autonomously identifies our largest capturable opportunities across our entire operation.”

“When one of our senior and most experienced technicians retired recently, we were able to onboard a new technician and trust Augmentir’s AI engine to guide him during the learning curve to get product out the door at 100% quality so that we didn’t miss shipments. Once Augmentir’s AI engine determined that the worker had become proficient, it recommended that the instructions should be adjusted to enable him to complete the job faster while still meeting quality and safety goals.  This has resulted in a 20% reduction in average build time in our most complex workstations.”

Steve Thorne, General Manager, STRONGARM

The level of personalization that an AI-based system can deliver to work procedures and instructions allows companies to not only address initial skill gaps but also deliver continual improvements over time.

Intelligently supporting workers in real-time with remote experts and AI-bots

The benefits that AI can bring to industrial companies are not limited simply to standard operating procedures, work instructions, or training. Companies are also turning to AI as a way to intelligently guide and support frontline workers with real-time decision support. Connected workers are increasingly relying on “Remote Expert” capabilities to leverage the expertise of senior colleagues for on-the-job troubleshooting and problem solving. As we look ahead, AI-bots will be able to capture tribal knowledge of these subject matter experts during remote expert sessions, and intelligently guide workers that are experiencing the same situations.

Addressing the Skills Gap with Augmentir

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality.

Digital Work Instructions help guide connected workers with visual aids and augmented with AI-driven insights and contextual information enable workers to perform at their best.

Integrated Remote Expert assistance helps workers resolve issues faster using insights from Augmentir’s AI and information from the guided procedure.

Augmentir’s AI uses granular data  to identify the largest opportunities in improving the skills of the frontline workforce, and helps to drive continuous improvement throughout the organization.

Baker Hughes was able to reduce both unplanned downtime and mean time to resolution (MTTR) by 50% with remote assist and digitized maintenance workflows from Augmentir.

Baker Hughes was able to reduce both unplanned downtime and mean time to resolution (MTTR) by 50% with remote assist and digitized maintenance workflows from Augmentir.

AI-powered technology may be the missing puzzle piece for today’s workforce crisis.

Are you still printing work instructions and operating manuals? If so, we need to have a serious chat! Maybe you invested in “going digital” a while back and think your work is done. You’re not alone. It was considered “groundbreaking” when PDF files made their way to the factory floor. 

The first generation of digital work instructions were birthed after learning 46 percent of field technicians claimed paperwork and administrative tasks were the worst part of their day-to-day job. No argument here. Completing and filing paperwork is time-consuming and there is potential for lost information. There was an obvious upside to going digital, except for no longer being able to tell your supervisor that your dog ate your worker performance report. 

But even now that technology is ready for the archives. An estimated $1.3 trillion (and counting!) has been spent on digital transformation initiatives as the online connected workplace and market continue to move at a rapid pace. 

We are no fortune tellers, but studies show that 25 to 31 percent of 3.3. million business service jobs will be automated in the next decade. This doesn’t mean everyone is being replaced by robots. On the contrary. It means technology is improving to help workers do their jobs even better. Manufacturing companies need to be prepared to hop on this next-generation train if they aren’t already.

Move over one-size-fits-all training and work instructions 

The individualized, real-time, connected worker platform is here. Let us emphasize individualized. Connected worker platforms are being implemented in myriad industries, from automotive to food processing. Any industry which is adapting daily to the constant shifts and pressures of the global economy. Regardless of the industry, standard digital work instructions are no longer effective. They do not reflect the real-time changes happening in the operation, such as order fulfilment and materials inventory, or equipment maintenance needs and the capabilities of the workers operating the machines. Imagine working on the manufacturing floor for five years and handed with the same standardized work instructions as the new hire.

Does this make sense? Not anymore. Not when AI-based technology is changing what’s possible. And what’s different about this latest wave of technology that makes it so special? It’s built around optimizing the performance of people (Gasp.)

Change is inevitable. Growth is optional. – John C. Maxwell

A marriage made in heaven–the next generation of workers is ready for a digitally connected workplace

Recruiting and retaining talented workers is one of the greatest challenges facing operations today. We get it. But there’s good news. As one generation of workers readies for retirement, another is stepping up to fill the gap. Gen Z is overflowing with talented innovators in the tech world having grown up surrounded by non-stop advancements and devices. Need one of them to look somebody up in the phone book? Forget it. But need assistance when your home computer suddenly “dies”? These are your people. 

It’s more than video games. Their education has been largely based on a digital foundation. Nearly every function of their daily lives has an element of connectivity to the broader online world. You could say this generation is hardwired to respond best to customized digital learning platforms. It’s their love language. And so the potential to drastically improve productivity is real.

The beauty of the digitally connected worker–could they be “the One”?

The digitally connected worker has all the right stuff for a long-lasting relationship with your operation. The digital training and work instruction platform holds their unique inventory of skills, goals, and performance history, and works with them to become a better version of themselves on the floor. Workers whose individual needs are supported are better, more engaged employees. They have the self-confidence – as well as the tools and specific instructions – to address problems head on when they arise. An investment in AI-powered technology is an investment in a stable, adaptable, and reliable workforce.

Are you and your workforce ready to take this next step in digitization? Contact Augmentir to start the conversation. Together let’s step into the full potential that this generation has to offer to improve your operational efficiency.

Join Augmentir at the top manufacturing and industrial trade shows and conferences across the country, where we will be speaking, sponsoring, and providing live demos of our AI-powered connected worker software.

The time has finally come for live conferences and tradeshows to return! 2022 in person events are now in full swing and we couldn’t be more excited. After two years of mainly virtual events, we are hitting the road for what we like to call “The Future of Work In Manufacturing 2022 Tour.” We’re attending all of the latest and greatest manufacturing and industrial trade shows and conferences across the country, where we will be speaking, sponsoring and providing live demos of our AI-powered connected worker software. We can’t wait to see you all in person, so let us know where we can expect to see you along the tour! 


MODEX: March 28-31, Atlanta, GA

MODEX 2022 is a free in-person event taking place March 28-31 in Atlanta, GA, and is ideal for anyone looking for ways to accelerate optimization and efficiency in their operations. You can expect to see RealWear and Augmentir at MODEX 2022. 

Stop by the RealWear booth for a hands-on demo of Augmentir’s AI-powered connected worker platform showcased on RealWear’s newest technology, Navigator 500. Augmentir’s platform is a suite of AI-powered connected worker tools that helps your workers perform at their best, providing opportunities for continuous improvement through workflow-based learning. When you combine that with RealWear’s Navigator 500, you allow your workers to perform tasks hands-free, providing safer and more efficient operations, ultimately achieving a 10-15% increase in productivity.


NADITA Conference: April 12-13, Las Vegas, NV

The North American Dealer Information Technology Association (NADITA) is Caterpillar’s annual conference for dealer IT leadership. NADITA provides invaluable aid in keeping Caterpillar dealers up-to-date on Caterpillar’s corporate IT strategy and trends within the industry. This year’s NADITA conference will focus on how leading CAT dealers are handling the biggest industry challenges today and how they plan to build a successful workforce for the future.

Join us at this year’s event to hear how CAT dealers like HOLT CAT use Augmentir’s suite of AI-powered connected worker tools to drive innovation and improve worker efficiency within its service and repair operations and help accelerate on-boarding of new technicians to close the skills gaps in real-time.


IME West Advanced Manufacturing: April 12-14, Anaheim, CA

IME West is the largest annual advanced manufacturing event in the United States, bringing together suppliers and buyers for every part of the product development cycle. Join design and manufacturing engineers, directors, and executives from thousands of companies walking the show floor, attending the conference, and looking for inspiration.

Among this year’s presenters will be Augmentir’s VP of Strategic Operations, Chris Kuntz, as he discusses building a modern connected manufacturing workforce with AI. In his session, Chris will discuss how AI is being used to shape today’s new workforce and address some of manufacturing’s biggest challenges.


Learning Solutions Conference and Expo: April 20-22, Orlando, FL

​​Learning Solutions Conference & Expo is where learning professionals from around the globe have gathered year after year to share and explore what works in L&D. The event consists of the full Conference and the free-to-attend Expo with 120+ practical sessions, invigorating keynotes, many opportunities for attendees to connect, and much more. The sessions are categorized under key L&D tracks including: Instructional Design, Management & Strategy, Emerging Tech, Tools, Learning Platforms, and more.

Stop by booth 410 to hear how companies like Bio-Chem Fluidics was able to improve learning and development by reducing training times of new hires by over 80% (from three months down to two weeks) using Augmentir’s AI-powered augmented worker platform while also driving continuous improvement across its entire manufacturing operation. 


North American Manufacturing Excellence Summit (NAMES): April 25-27, Chicago, IL

The North American Manufacturing Excellence Summit (NAMES) is an annual gathering of more than 500 of the most senior Manufacturing professionals from North America’s largest organizations and is the must-attend event for manufacturing executives. 

Attend the North American Manufacturing Excellence Summit to hear how Augmentir is helping companies like Colgate-Palmolive, Hunter Industries, Baker Hughes, and Bio-chem Fluidics accelerate digital transformation, reduce training and onboarding times, and drive continuous improvement across their manufacturing operation using AI-powered connected worker technology. Discover the necessary tools and knowledge needed to build a digital strategy that will boost productivity and promote quality improvements in your manufacturing organization.


The Connected Worker Summit: May 3-5, Houston, TX

Join us at this year’s Connected Worker Summit on May 3-5, 2022, and network with over 200 operations leaders at the Norris Conference Center in Houston, TX. Learn how to build a connected workforce to improve operational efficiency, training, asset management, quality, and safety.

At the Connected Worker Summit, discover how Augmentir’s AI-powered connected worker technology is being used to shape today’s new workforce and address some of manufacturing’s biggest challenges.


AWE USA: June 1-3, Santa Clara, CA

Join the most valuable community to connect, learn, and grow your business and personal life with Augmented Reality and Virtual Reality. AWE focuses on Augmented Reality (AR), Virtual Reality (VR), Mixed Reality (MR), immersive technologies and enabling technologies (eg. Artificial Intelligence-AI, interaction, haptics, 5G, streaming and more). 

Learn from those solving major technical challenges, bringing Augmented Reality and Virtual Reality into new sectors, considering ethical and legal issues, promoting diversity, and working on the cutting edge of AR/VR development. Explore AWE and discover your best way to get involved: global events, conferences and tradeshows, local and topical meetups and webinars from the AWE Nite community, classes and workshops in the AWE Academy, videos and reports: 365 days a year.


ARC Industry Forum: June 6-9, Orlando, FL

Join us at the 26th Annual ARC Industry Forum to speed up your progress with strategies and stories from the digital front lines. Learn more about how transforming factories, supply chains, and infrastructure will benefit technology end users and suppliers alike. Discover what your peers and industry leaders are doing today and what steps they are taking to prepare for the future.

Digital leaders have now validated their strategies against the real-world challenges brought on by the pandemic, and are accelerating their innovation and transformation initiatives. Many companies supported ‘connected’ remote and frontline workers far earlier than they anticipated, and will now do more. Having seen the power of disruptive technologies to transform business operations and competitive strategies, improve resilience, reduce costs, and better serve customers, it’s full speed ahead.   


Smart Manufacturing Experience: June 7-9, Pittsburgh, PA

With the U.S. occupying the 8th position in the top ten list of manufacturing innovation countries. The time is now for all U.S. manufacturers to embrace smart technologies to ensure the future of their business. Companies that are slow to implement these new technologies and processes could find themselves way behind their competitors. 

The Smart Manufacturing Experience enables manufacturers to get inspired and educated about emerging technologies that upskill the workforce, improve quality and advance the future of manufacturing. Participants will be immersed in a world of interactive learning and technology demonstrations. Live presentations, numerous connecting points, and visionary keynotes will deliver unparalleled understanding and know-how. This is a great opportunity for all manufacturers to explore the latest transformative technologies and make valuable connections.


Cisco Live: June 12-16, Las Vegas, NV

Cisco Live is the place to meet, greet, learn, and share ways of solving some of the biggest challenges out there. Let’s get back together to build community, share experiences, and explore the future of work.

Cisco Live delivers education and inspiration to technology innovators worldwide through large-scale in-person and digital events, as well as on-demand education. It is the premier destination for Cisco customers and partners to gain knowledge and to build community. As the place where the best and the brightest minds in IT come to learn, Cisco Live will ignite creativity, deliver practical know-how, and accelerate the connections that fuel your digital future.


Manufacturing X.0 Midwest: June 21-22, Chicago, IL

Renowned for the quality of its speakers, regional support, informative solution partners, MxD Tour and networking, Manufacturing X.0 Midwest – formerly Internet of Manufacturing – is not to be missed. On stage, find Midwestern and national manufacturing leaders teaching peers, in detail, how to take advantage of the competitive edge that technology offers, and advance digital transformation journeys.

Manufacturing X.0 is the only place to hear case studies and form common consensus with peers on how best to increase efficiencies, revenues, and resilience by leveraging digital technologies. Knowledge and discussion centers around automation and smart operations, digital transformation, and attracting talent and investment to the region’s manufacturing sectors.


We couldn’t be more excited to get back out there and discuss the biggest trends and challenges of the manufacturing workforce today and how Augmentir’s AI-powered connected worker technology is being used to shape today’s new workforce and address these challenges. Check back soon as we announce the second half of 2022 events!

AI-powered technology may be the missing puzzle piece for today’s workforce crisis.

AI-powered technology may be the missing puzzle piece for today’s workforce crisis in manufacturing.


Is it just us or does recruiting, training, and retaining top talent today feel a lot like searching for that one elusive puzzle piece? 

The seismic shift in the workforce is forcing us to get creative and be adaptable like never before. We can no longer try to force fit the old model of staffing and training into a space that looks drastically different. It’s not just about a labor shortage or the supply chain challenges created by the pandemic. Workers themselves are changing. What they want from work, and how they want to work. 

It’s a new generation and if we want to remain competitive in hiring in this ultra-competitive environment, we need to embrace the variable nature of the labor market and meet workers where they are. 

The solution to this head-scratching puzzle? AI-based technology. Digital work instructions and individualized training and on-the-job support can improve productivity, reliability, independence, and safety for every worker. It offers flexibility in scheduling for operations managers. It reduces downtime. All of which contribute to a more efficient – and profitable – operation.

Sound too good to be true? Brace yourselves. It’s not. Here are three ways that AI-powered technology can help.

1. Moving onboarding and training closer to the point of work

Imagine if we can teach someone in the context of doing their work. We could see an increase in productivity as they constantly evolve their learnings.

AI is allowing companies to understand a worker’s skillset and provides the ability for personalized digital work instructions to guide them in the context of work while they are doing their job, whether it’s a new worker or one with dozens of years of experience. With an AI-based onboarding approach, organizations are able to hire a wider range of individuals with varying skill sets and get those individuals productive faster.

2. Give support at the moment of need

Are you a people watcher? We are. Ever take notice of who is on the factory floor? Last time I checked, we got the “newbies” and “veterans”. The variability of the workforce, both skilled and young, proves that there’s not a one size fits all approach to troubleshooting and performance support.

Enter AI.

Give workers the support and guidance they need, at the moment of need, whether it’s immediate access to a digital troubleshooting guide, or connecting virtually with a subject matter expert.  Delivering personalized work procedures for every worker allows for continuous learning and growth.

3. Improve engagement and retention

Workers that are connected and empowered with digital technology can discover and nurture diverse skills based on their unique competencies and experience. They can earn greater responsibility and independence. This increases confidence and job satisfaction. Which in turn can improve employee retention and slow the revolving door of continual recruiting and training. 

The aftermath?

Workers are likely to stay and want to grow in the company when they feel included. Shortly, workers begin walking with poise and a “can-do” attitude to their next job task.


What else is possible with AI-powered connected worker technology?

AI-based technology is ideal for training workers in this variable environment. AI-based systems individualize information about workers based on previous training and data-driven performance insights. It offers step-by-step guidance at the moment of need for regularly scheduled maintenance as well as troubleshooting. It helps managers learn about workers’ existing skills and build a rationale for specific roles, resources, and certification support and then make clear recommendations based on demands.

Technology should fit into your business as simply as sliding that last puzzle piece into place. Workers are the heart of your business, and you should adapt techonogy to fit your business, not the other way around.

Technology should fit into your business as simply as sliding that last puzzle piece into place. That includes how you train your workers. But no two workers are exactly alike. Each will learn and approach problems differently. So why not use the technology that recognizes and adapts to those differences to your advantage?


To learn more about how Augmentir can help you embrace this opportunity, contact us for a personalized demo.

Recently, Augmentir completed a rigorous qualification audit as part of a Tier 1 Pharmaceutical Manufacturing company’s Good Manufacturing Practice (GMP), and we are pleased to announce that our product successfully passed the audit.

Alumni Spotlight recently announced The Top 100 Entrepreneurs of 2022, which recognizes innovative and devoted entrepreneurs dedicated to driving economic growth across the country, stimulating new employment opportunities in nearly every industry. In addition, those selected have shown dedication to further developing technologies that bring progress, economic growth, community development, and income generation for a brighter future. We are excited to announce that Augmentir’s CEO and Co-Founder, Russ Fadel, was named as one of the Top 100 Entrepreneurs of 2022! 

Russ graduated from Duke University with an undergraduate degree in mechanical engineering. After graduating, he went on to found four successful manufacturing software companies prior to Augmentir including Wonderware Software in 1987, Lighthammer (acquired by SAP) in 1997, and in 2008 ThingWorx (acquired by PTC). In 2017, Russ recognized that the most important asset, the human workers, were under-served. He co-founded Augmentir, the world’s only AI-powered Connected Worker platform, designed to increase the productivity and quality of processes involving frontline workers.

Since 2017, Augmentir has helped close the rapidly expanding skills gap in the industrial frontline workforce through the use of Artificial Intelligence, providing personalized guidance and support to manufacturing and service workers, enabling them to perform complex operational and maintenance tasks at their personal best. The suite of AI-powered connected worker tools helps industrial companies to deliver effective skills management, training, collaboration, and point of work support for today’s more dynamic industrial workforce. Augmentir’s software platform is already being used worldwide by leading industrial companies and organizations, including Colgate-Palmolive, Cisco, Baker Hughes, the U.S. Air Force, and Hunter Industries to digitize and optimize frontline work and deliver significant growth and continuous improvement in the areas of manufacturing, maintenance, service, and quality. Thanks to Russ’s leadership and guidance, Augmentir entered 2022 with triple revenue growth and is expanding its next generation Connected Worker offering globally.


To learn more about how AI is being used to digitize and modernize manufacturing operations, contact us for a personalized demo.

Recently, Augmentir completed a rigorous qualification audit as part of a Tier 1 Pharmaceutical Manufacturing company’s Good Manufacturing Practice (GMP), and we are pleased to announce that our product successfully passed the audit.

A recent article published by The Washington Post shows some shocking numbers on the amount of Americans leaving their jobs over the past year. It’s no surprise that hotel and restaurant workers are resigning in high numbers due to the pandemic, but what is surprising is the fact that the manufacturing industry has been hit the hardest with “a nearly 60 percent jump” compared to pre-pandemic numbers. This “Great Resignation in Manufacturing” is the most of any industry, including hospitality, retail, and restaurants, which have seen about a 30% jump in resignations.

However, if you dig deeper, this trend isn’t new. This recent increase in job quitting in manufacturing has simply magnified a problem that had already been brewing for years, even prior to the start of the pandemic. In fact, in the four years prior to the pandemic (2015-2019), the average tenure rate in manufacture had decreased by 20% (US Bureau of Labor Statistics).

This accelerating workforce crisis is placing increased pressure on manufacturers and creating significant operational problems. The sector that was already stressed with a tight labor market, rapidly retiring baby-boomer generation, and the growing skills gap is now facing an increasingly unpredictable and diverse workforce. The variability in the workforce is making it difficult, if not impossible to meet safety and quality standards, or productivity goals. 

Manufacturing leaders’ new normal consists of shorter tenures, an unpredictable workforce, and the struggle to fill an unprecedented number of jobs. These leaders in the manufacturing sector are facing this reality and looking for ways to adjust to their new normal of building a flexible, safe and appealing workforce. As a result, managers are being forced to rethink traditional onboarding and training processes.  In fact, the entire “Hire to Retire” process needs to be re-imagined. It’s not the same workforce that our grandfather’s experienced, and it’s time for a change.

The Augmented, Flexible Workforce of the Future

The reality is that this problem is not going away. The Great Resignation in manufacturing has created a permanent shift, and manufacturers must begin to think about adapting their hiring, onboarding, and training processes to support the future workforce in manufacturing – an Augmented, Flexible Workforce.

What does this mean?

  • It means adopting new software tools to support a more efficient “hire to retire” process to enable companies to operate in a more flexible and resilient manner.
  • It means starting to understand your workforce at an individual level and using data to intelligently closes skills gaps at the moment of need and enables autonomous work.
  • And it means taking advantage of data.  More specifically, real-time workforce intelligence that can provide insights into training, guidance, and support needs.

Investing in AI-powered connected worker technology is one way to boost this operational resiliency. Many manufacturing companies are using digital Connected Worker technology and AI to transform how they hire, onboard, train, and deliver on-the-job guidance and support. AI-based connected worker software provides a data-driven approach that helps train, guide, and support today’s dynamic workforces by combining digital work instructions, remote collaboration, and advanced on-the-job training capabilities. 

As workers become more connected, manufacturers have access to a new rich source of activity, execution, and tribal data, and with proper AI tools can gain insights into areas where the largest improvement opportunities exist. Artificial Intelligence lays a data-driven foundation for continuous improvement in the areas of performance support, training, and workforce development, setting the stage to address the needs of today’s constantly changing workforce. Today’s workers embrace change and expect technology, support and modern tools to help them do their jobs.


To learn more about how AI is being used to digitize and modernize manufacturing operations, contact us for a personalized demo.