Join Chris Kuntz for an interview Packaging Insights on how AI and connected worker technology can help the packaging industry overcome the skilled labor crisis.

Generative AI in learning and development has started to shape the future of HR across the board including attracting, developing, engaging, and retaining talent.

AI has revolutionized how organizations approach:

  • Talent acquisition – for smarter recruiting
  • Talent development – for skills analysis and performance evaluations
  • Worker relations – capitalizing on its ability to personalize employee relations
  • Workforce planning – leveraging its ability to make sense of data to perform more accurate forecasting and capacity planning
  • People analytics – using AI to make sense of employee data from an engagement and skills optimization standpoint
  • Performance management – relying on it for benchmarking and progress evaluation
  • HR operations – leveraging AI’s ability to automate and support onboarding and offboarding processes
  • Learning and development – using AI in everything from content creation to delivering personalized and adaptive content

generative ai learning copilots

However, Generative AI in learning and development has yet to make a significant impact on employees where it matters the most – in the flow of work.

This is where Generative AI learning copilots and AI-powered connected worker solutions come in. Together these technologies are transforming learning for frontline workers, improving onboarding, enabling learning in the flow of work, and driving more efficient upskilling and reskilling.

Watch our full presentation from Learning and HR Tech 2024 “Generative AI Learning Copilots: Transforming Learning as We Know It”, on-demand below.

Key Highlights:

  • Generative AI in learning and development has started to shape the future of HR across the board including attracting, developing, engaging, and retaining talent.
  • Deskless workers make up 80% of all workers globally and are underserved from a learning and development perspective, with 78% feeling they don’t have the right amount of training to succeed.
  • Generative AI Learning Copilots can generate training content, translate languages, provide real-time feedback, give on-demand guidance and answers, and serve as a digital performance support tool.

Generative AI Learning Copilots for Deskless Workers

Deskless workers, often referred to as “frontline workers”, generally do not sit in front of a desk and make up about 80% of all workers globally, they are on the front lines – in factories, at retail counters, construction sites, hospitals, and more.

While frontline workers and activities have undergone dramatic changes over the past few years, they are still woefully underserved from a learning and development standpoint.

  • 78% of frontline workers feel they don’t have the right amount of training to succeed at work
  • 65% want information on-demand and “in the flow of work”
  • Only 12% of HR operations leaders are actually satisfied with their L&D processes in support of their frontline employees

The reality is that traditional onboarding and training practices have been proven to be ineffective, however, much like AI has historically been used to improve the efficiency and output of machines, we can do the same with our frontline workforce.

AI learning and development tools and GenAI assistants can help:

  • Identify areas for content improvement, and implement those improvements
  • Measure training effectiveness
  • Create personalized, job-relevant training and curriculums
  • Measure and improve workforce effectiveness

Managing Manufacturing Workforce Challenges with GenAI Learning Copilots

The workforce crisis in manufacturing is accelerating and at the forefront of the minds of operations and HR leaders.

In fact, even if every skilled worker in America were employed, there would still be 35% more unfilled job openings in the manufacturing sector than skilled workers capable of filling them. Deloitte predicts that the skilled labor crisis will cost manufacturers upwards of $1 trillion by 2030.

In 2019, the average tenure in manufacturing was 20 years, the average time in position was 7 years, and the average 90-day retention rate was 90%. As of 2023, however, the average tenure is 3 years, the average time in position is 9 months, and the average 90-day retention rate was 50%.

These are representative of drastically different manufacturing realities. The workforce of 2019 is not coming back, and neither will productivity, unless organizations make significant investments and strides in supporting frontline workers with the appropriate tools and training. Luckily, smart connected worker and generative AI technologies offer a path forward.

Generative AI helps manufacturers answer:

  • What is the skills inventory of the team that is in attendance today?
  • Who can/should perform this work?
  • Who would benefit the most from targeted training?
  • Where should they focus on for process improvement?
  • What type of training would give them the biggest return?
  • What training materials need Improvement?

Generative AI-powered copilots and digital assistants can take this further, allowing frontline manufacturing workers access to vast amounts of knowledge in the flow of work when they need it most, helping to predict and prevent skills gaps before they impact production, and to design efficient and personalized development curriculums to shorten the time it takes for workers to be effective and competent in their positions.

Interested in learning more?

If you’d like to learn more about Augmentir and see how our AI-powered connected worker platform improves onboarding, training, skills management, and other learning and development aspects across organizations, schedule a demo with one of our product experts.


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Learn about the best practices for optimal asset maintenance performance and how to track your assets to ensure that everything is in working condition.

Say hello to the future of work in manufacturing with the latest addition to Augmentir’s suite of connected worker tools, Augie™.

augie generative ai assistant for manufacturing

Augie is a digital assistant for frontline operations that utilizes Generative AI and proprietary fit-for-purpose, pre-trained Large Language Models (LLMs) to enhance operational efficiency, problem-solving, and decision-making for today’s less experienced frontline industrial workers. It leverages enterprise-wide data, provides instant access to relevant information, closes skills gaps with personalized support, offers insights into standard work and skills inventory, and identifies opportunities for continuous improvement.

Augie is a result of our dedication to empowering frontline workers, leveraging AI to support manufacturing operations, and giving manufacturing workers better tools to do their jobs safely and more efficiently.

Continue reading below to learn more about how Augie works and how it can benefit your frontline workforce and manufacturing operations:

How our GenAI Powered Assistant Works

Generative AI-powered smart manufacturing assistants are designed to provide secure, role-based, personalized assistance to frontline workers, engineers, and managers in various industries, including manufacturing.

They work by leveraging artificial intelligence and integrations across different software systems, providing guidance and assistance in various tasks to enhance productivity and performance. This includes providing data insights, recommendations on actions to improve performance, and the ability to create analyses and dashboards with a natural language-based assistant.

A majority of smart manufacturing assistants only draw their information from manufacturing execution systems (MES), without tying in other important systems necessary for frontline manufacturing success.

Augie, however, is different. It leverages enterprise-wide data tying in information from a wide range of platforms including operational data, training and workforce management data, connected worker and engineering data, as well as information from enterprise systems.

gen ai industrial manufacturing

How Augie Benefits Your Frontline Workforce

Augie is unique among other smart manufacturing assistants. It leverages proprietary fit-for-purpose, pre-trained LLMs and generative AI, coupled with robust security and permissions, to help factory managers, operators, and engineers improve efficiency, resolve issues faster, and prevent downtime.

With information readily available via Augie, frontline workers can make decisions faster, reduce downtime, and improve troubleshooting with instant access to summarized facts relevant to a job or task. Additionally, Augie is multi-modal, meaning it can return actionable information in the form of work procedures, training videos, recorded collaborations, engineering documents and SOPs, as well as tribal knowledge.

Through Augie, manufacturers can instantly:

  • Close skills and experience gaps with personalized support
  • Gain insights into Leader Standard Work
  • Gain new insights into skills inventories
  • Convert Tribal Knowledge into Digital Corporate Assets
  • Identify opportunities for continuous improvement
  • Forecast potential operational issues

augie gen ai industrial assistant troubleshooting

With Augie by your side, you can streamline manufacturing operations, optimize performance, empower your frontline workforces, and stay ahead in today’s rapidly evolving and competitive landscape.


6 Ways Manufacturers Can Use GenAI Today



Improve Operational Efficiency with Augie and Augmentir

The digitization of frontline processes has become a must-have to keep up with the velocity of change – but not just digitization … smart digitization. Recently, Deloitte found that 86% of manufacturing executives believe smart factory solutions will be the primary drivers of competitiveness in the next five years. Leveraging smart, AI-driven connected worker solutions that allow industrial organizations to best support their frontline workforces and optimize processes to make them safer and more efficient is critical to overall enterprise success.

At Augmentir, we have been met with continued success in our efforts to transform manufacturing operations. Our patented Smart AI foundation helps manufacturing organizations close the loop between training and work execution, delivering the data and in-line insights necessary to continuously improve operational excellence day-over-day, year-over-year. Augmentir is the world’s leading connected worker solution, combining smart connected worker and GenAI technologies to drive continuous improvement and enhance performance management initiatives in manufacturing.

The addition of Augie to our platform is a game-changer for factory floor and other frontline workers, allowing for quick reference troubleshooting and useful, contextualized information to be delivered at the moment of need. Furthermore, with Augie, less experienced workers are provided with additional support and individualized guidance based on the job or task needs.

With patented AI-driven insights that digitize and optimize manufacturing workflows, training and development, workforce allocation, and operational excellence, Augmentir is trusted by manufacturing leaders as a digital transformation partner delivering measurable results across operations. Schedule a live demo today to learn more.


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AI-powered technology may be the missing puzzle piece for today’s workforce crisis.

It wouldn’t be fair to attribute all of manufacturing’s current labor shortage woes to the pandemic–there are a lot of factors contributing to this frustrating situation, and many of them were looming long before we ever heard of COVID-19. Did it make things worse? Probably. And the forecast doesn’t look very sunny if you believe what analysts have to say about it. However, despite the current crisis, there is hope yet for manufacturing, specifically in the form of AI and Connected Worker Technology.

Sure, the face of the workforce has changed dramatically. The pool of potential laborers has shrunk. Businesses are being forced to hire people traditionally considered under-qualified. And that leads to a whole host of other complications, including a drop in operational efficiency, a rise in safety issues, and more. The pessimists out there would only see the threat to the global market these challenges pose–the manufacturing industry makes between 11 and 12 percent of the US economy after all.

Good thing we’re optimists at heart! Behind every challenge is an opportunity, as far as we’re concerned. And when it comes to this challenging labor market in particular, we see a huge opportunity for businesses to work with what they’ve got, and still reach operational goals. We have the potential to assess how every worker performs on the job, regardless of the experience and skill set they bring on day one, and use that information to improve individual and enterprise-wide performance. Puts a new light on the labor shortage, doesn’t it?

You can’t fix what you can’t see.

We know using data is important to directing and improving operations–that’s business best practices 101. But insights drawn are only as good as the data itself. And even though there can’t be many businesses out there who haven’t yet jumped on the digital transformation bandwagon, we suspect a lot still rely on outdated data collecting and reporting mechanisms. Those digital spreadsheets had their moment, but we’ve got better options now. Maybe you opted for a Bluetooth software program or distributing a digital survey for your workers. But even with those innovations, what do these data indicators really tell you? Is this reliable and usable information? We didn’t think so either.

Imagine what you could do with real-time data, rather than a summary of operational KPIs at the end of set periods? Even better–imagine capturing the performance metrics of each individual worker rather than their self-generated assessments and observations and having the potential to use that knowledge to improve their skill set and operational proficiency. That’s when data becomes intelligence. And that intelligence has the potential to become so valuable to your enterprise that you’ll wonder how you ever operated without it.

Not convinced you could benefit from data at that level of individual performance? Let us draw an analogy we think you’ll appreciate.

Think of each worker as a newly licensed driver; what happens after passing the road test?

Remember the day you got your driver’s license? We spent hours, if not days and weeks practicing behind the wheel, eagerly waiting to be evaluated by a driving instructor. And let’s be honest, plenty of us winged it, too. Either way, once you show them you can do a three-point-turn and know to stop at the flashing pedestrian crossing sign, everyone walks away with the proof of their proficiency–a driver’s license. 

Then what happened? Nothing. Maybe a celebratory high-five and then eventually years of driving. In one, five, or ten years, what do we know about each person’s capabilities? Unless they’ve wracked up a stack of tickets for traffic violations, we don’t know anything. For all we know, they haven’t sat behind the steering wheel since passing. There is no mechanism to re-assess whether drivers are highly skilled or at-risk of creating an accident in operations.

Now what if we looked at our frontline workers through that lens? You know when they were hired that they could perform X, Y and Z. Some could do even more. But what about after that? What if you could assign an AI-based driver instructor to follow each new driver around for ongoing assessment and intervention in the moment of need?

Put smart connected worker technology in the passenger seat

Adopting connected worker technology powered by artificial intelligence (AI) increases the reliability and credibility of data by analyzing employee performance in ‘real-time.’ That individualized data can be used to connect workers with a company’s digital library of training tools and resources, having an immediate impact on operational proficiency and cultivating a healthy learning environment for workers.

Connected worker technology that leverages AI offers self-guided learning processes when opportunities are identified, reduces human error and improves safety, provides updates on pressing issues and equipment failures and access to a variety of applications. Who wouldn’t want to work for an organization like this? One that offers a high probability of job satisfaction and encourages personal skill development? A culture like that can help the operation on many levels, from reducing operational costs to attracting new employees. 

What now? There is only one connected worker solution that can provide this level of intelligence on your workforce–contact us to learn more about how Augmentir can benefit your business and ask for a demo!

Today’s dynamic and changing manufacturing workforce needs continuous learning and performance support to effectively sustain and deliver effective on-the-job performance.

Every day we hear about the growing manufacturing “Skills Gap” associated with the industrial frontline workforce. The story is that 30% of workers are retiring in the near future and they are taking their 30+ years of tribal knowledge with them, creating the need to quickly upskill their more junior replacements. In an attempt to solve the knowledge gap issues, an entire generation of companies set out to build “Connected Worker” software applications, however, they all relied on the existing training, guidance, and support processes – the only true difference with this approach has been the creation of technology that takes your paper procedures and puts them on glass.

Along with tribal knowledge leaving, today’s workforce is also more dynamic and diverse than previous generations. The 30-year dedicated employees are no longer the norm. The average manufacturing worker tenure is down 17% in the last 5 years and the transient nature of the industrial worker is quickly accelerating. An outgrowth of the COVID pandemic brings forth the Great Resignation, where workers are quitting in record numbers, and worker engagement is down almost 20% in the last 2 years. 

This new manufacturing workforce is changing in real-time – who shows up, what their skills are, and what jobs they need to do is a constantly moving target. The traditional “one size fits all” approach to training, guidance, and performance support is fundamentally incapable of enabling today’s workers to function at their individual peak of safety, quality and productivity. 

Digitizing work instructions is a great start to helping close the manufacturing skills gap, but alone, it won’t help completely solve the problem. We must go a step further to overcome the lack of a skilled and qualified manufacturing workforce. 

Enter the 2nd generation of Connected Worker software, one based on a data-driven, AI-supported approach that helps train, guide, and support today’s dynamic workforces by combining digital work instructions, remote collaboration, and advanced on-the-job training capabilities. 

These 2nd generation connected worker solutions are designed to capture highly granular data streaming from connected frontline workers. These platforms are built from the ground up on an artificial intelligence (AI) foundation. AI algorithms are ideal for analyzing large amounts of data collected from a connected workforce. AI can detect patterns, find outliers, cleanse data and find correlations and patterns that can be used to identify opportunities for improvement and creates a data-driven environment that supports continuous learning and performance support.

This approach aligns perfectly with the dynamic, changing nature of today’s workforce, and is ideally suited to support their 5 Moments of Need, a framework for gaining and sustaining effective on-the-job performance.

For example, Augmentir’s AI-powered connected worker platform leverages anonymized data from millions of job executions to significantly improve and expand its ability to automatically deliver in-app AI insights in the areas of productivity, safety, and workforce development. These insights are central to Augmentir’s True Proficiency™ scoring, which helps to objectively baseline each of your team members for their level of proficiency at every task so organizations can optimize productivity and throughput, intelligently schedule based on proficiency and skill-levels, and personalize the level of guidance and support to meet the needs of each member of the workforce.

This provides significant benefits to Augmentir customers, who leverage Augmentir’s AI in conjunction with the platform’s digital workflow and remote collaboration capabilities, allowing them to deliver continuous improvement initiatives centered on workforce development. These customers are able to utilize the insights generated from Augmentir’s AI to deliver objective performance reviews, automatically identify where productivity is lagging (or has the potential to lag), increase worker engagement, and deliver highly personalized job instructions based on worker proficiency.

Traditionally, there was a clear separation between training and work execution, requiring onboarding training to encompass everything a worker could possibly do, extending training time and leading to inefficiencies. Today, with the ability to deliver training at the moment of need, onboarding can focus on everything a worker will probably do, identifying and closing skills gap in real-time and significantly reducing manufacturing onboarding times. In one particular case, Bio-Chem Fluidics was able to reduce onboarding time for new employees by up to 80%, while simultaneously achieving a 21% improvement in job productivity across their manufacturing operation.

As workers become more connected, companies have access to a new rich source of activity, execution, and tribal data, and with proper AI tools can gain insights into areas where the largest improvement opportunities exist. Artificial Intelligence lays a data-driven foundation for continuous improvement in the areas of performance support, training, and workforce development, setting the stage to address the needs of today’s constantly changing workforce.

Augmentir, a data-driven, AI-powered Connected Worker solution ensures that your frontline workers can go the extra mile every day by providing training, guidance, and support through the combination of digital work instructions, remote collaboration, and advanced on-the-job training.

In 2009, the Extra Mile America Foundation, a foundation promoting action and empowering positive change, first celebrated the “Extra Mile Day”.  Fast forward to 2014 and 527 US cities declared November 1st as the official “Extra Mile Day”. This day is designated to living life to your full potential, having a positive influence, and always striving to make the world a better place. At Augmentir, we believe in positive change, living to your full potential, and going the extra mile every day. In 2017, our founders decided to continue their journey of creating some of the most important software technology revolutions in manufacturing (Wonderware (1987), Lighthammer (1997), and ThingWorx (2008) by focusing on the most important asset, the frontline workers.

We recognize that today’s industrial workforce is different, and the old way of supporting workers just doesn’t work anymore. The static “one size fits all” approach used in the past, no longer applies to this generation of workers.

Augmentir, is a data-driven, AI-powered Connected Worker solution that ensures that frontline workers can go the extra mile every day by providing training, guidance, and support through the combination of digital work instructions, remote collaboration, and advanced on-the-job training.  

As your workers become more connected, companies have access to a new rich source of activity, execution, and tribal data, and with proper AI tools they can gain real-time insights into areas where the largest improvement opportunities exist. Artificial Intelligence lays a data-driven foundation for continuous improvement in the areas of performance support, training, and workforce development, setting the stage to address the needs of today’s constantly changing workforce.

When it comes to our frontline workers, let’s enable them to go the extra mile, not just on November 1st, but every day, by empowering them with the only AI-powered Connected Worker solution.

AI-powered technology may be the missing puzzle piece for today’s workforce crisis.

AI-powered technology may be the missing puzzle piece for today’s workforce crisis in manufacturing.

Is it just us or does recruiting, training, and retaining top talent today feel a lot like searching for that one elusive puzzle piece? The seismic shift in the workforce is forcing us to get creative and be adaptable like never before.  It’s a new generation and if we want to be competitive in hiring in this ultra-competitive environment, we need to re-access how we train, develop, and retain talent, embrace the variable nature of the labor market, and meet workers where they are. 

We can no longer try to force-fit the old model of staffing and training into a space that looks drastically different. It’s not just about a labor shortage or the supply chain challenges created by the pandemic. Workers themselves are changing. What they want from work, and how they want to work.

The solution to this head-scratching puzzle? AI-based technology. Digital work instructions and individualized training and on-the-job support can improve productivity, reliability, independence, and safety for every worker. It offers flexibility in scheduling for operations managers. It reduces downtime. All of which contribute to a more efficient – and profitable – operation.

Sound too good to be true? Brace yourselves. It’s not. Here are three ways that AI-powered technology can help.

1. Moving onboarding and training closer to the point of work

Imagine if we could train and develop someone in the context of doing their work, leading to increased engagement and allowing organizations to retain top talent. Furthermore, we could see an increase in productivity as they constantly evolve their learnings.

AI is allowing companies to understand a worker’s skillset and provides the ability for personalized digital work instructions to guide them in the context of work while they are doing their job, whether it’s a new worker or one with dozens of years of experience. With an AI-based onboarding approach, organizations are able to hire a wider range of individuals with varying skill sets and get those individuals productive faster.

2. Give support at the moment of need

Are you a people watcher? We are. Ever take notice of who is on the factory floor? Last time I checked, we got the “newbies” and “veterans”. The variability of the workforce, both skilled and young, proves that there’s not a one size fits all approach to troubleshooting and performance support.

Enter AI.

Give workers the support and guidance they need, at the moment of need, whether it’s immediate access to a digital troubleshooting guide, or connecting virtually with a subject matter expert.  Delivering personalized work procedures for every worker allows for continuous learning and growth.

3. Improve engagement and retention

Workers that are connected and empowered with digital technology can discover and nurture diverse skills based on their unique competencies and experience. They can earn greater responsibility and independence. This increases confidence and job satisfaction. Which in turn can improve employee retention and slow the revolving door of continual recruiting and training. 

The aftermath?

Workers are likely to stay and want to grow in the company when they feel included. Shortly, workers begin walking with poise and a “can-do” attitude to their next job task.


What else is possible with AI-powered connected worker technology?

AI-based technology is ideal for training workers in this variable environment. AI-based systems individualize information about workers based on previous training and data-driven performance insights and augments their capabilities. It offers step-by-step guidance at the moment of need for regularly scheduled maintenance as well as troubleshooting. It helps managers learn about workers’ existing skills and build a rationale for specific roles, resources, and certification support and then make clear recommendations based on demands.

Technology should fit into your business as simply as sliding that last puzzle piece into place. Workers are the heart of your business, and you should adapt technology to fit your business, not the other way around.

Technology should fit into your business as simply as sliding that last puzzle piece into place. That includes how you train your workers. But no two workers are exactly alike. Each will learn and approach problems differently. So why not use the technology that recognizes and adapts to those differences to your advantage?


To learn more about how Augmentir can help you embrace this opportunity, contact us for a personalized demo.

Augmentir’s take on the trending Workforce Institute’s staggering survey numbers.

Everyone is talking about it. The skilled labor shortage. It’s not a temporary problem. It’s here to stay. So instead of panicking and trying to use the same old strategies to identify, recruit and retain the increasingly rare skilled and experienced worker, let us present a different way of looking at the labor challenge. Spoiler alert: we see opportunity!

But first, let’s unpack some recent survey findings about the labor market. 

According to a survey by the Workforce Institute, a whopping 87 percent of manufacturers are feeling the ramifications of the shortage of skilled labor, including staff misalignment along the production lines, burnout, and supply chain disruption. 

Finding workers with the right skills, education and certifications can feel like looking for a needle in a haystack–hopeless and painful. The shrinking talent pool is forcing companies to rehire former employees who previously quit with limited skills or individuals with no manufacturing experience; it probably feels like the only viable option for production survival.

Where do you start with this new variable workforce? Standardized training programs? Excel spreadsheets for tracking and monitoring? These methods pose a concern for all workers on your production lines, regardless of their experience or skill set. Who needs what training? Who is responsible for tracking productivity and capturing relevant data? How confident are you in endorsing skills and assigning production teams with limited or imprecise information?

The old way would have led to panic. Today, there’s a better, smarter way. Today’s variable workforce in the manufacturing world is perfectly suited to adopt smart technology that will reduce, if not eliminate, the challenges associated with the labor shortage. Remember that thing we said about opportunity? Here it is.

Stay calm and carry on: smart digital tech can have an immediate and direct impact on learning about and managing worker skills.

Imagine if you could learn about a worker’s skills by tracking their performance in real time, immediately deliver training resources tailored to them based on their proficiency and certifications and then match them confidently to a production team where they’ll make a meaningful contribution. Sound like wishful thinking? It’s not.

Smart connected worker technology can collect data on worker patterns by tracking their performance journeys. It pulls relevant resources from the company inventory to deliver customized training programs. With the right training in place workers are engaged and feel safe while performing tasks. And, your teams are equipped to meet productivity goals.

The labor shortage is just a statistic. A smart connected worker suite is the solution.

Augmentir’s smart connected worker suite closes the gap between training and worker execution. Digitized instruction and skills management programs display and organize workers’ proficiencies based on levels of expertise. AI-driven insights monitor and easily match workers with procedures by assigning skills criteria. This proprietary Smart AI technology intelligently prompts workers for continuous training and accurately identifies appropriate skills endorsements to managers, helping them create better production lines. It’s the only solution of its kind on the market.

Kylene Zenk, Director of the Manufacturing Practice at UKG sees opportunity, too:

“If you can offer training or can tailor a job to meet candidates’ flexible qualifications, filling open headcount becomes more realistic in a tight labor market.”

We couldn’t agree more. Find out more about how and why manufacturers are taking smarter approaches to building a strong talent pipeline with Augmentir. Contact us for a demo today.

Smart Skills Management software is helping manufacturers bridge the gap between training, skills, and work to build a more resilient and agile workforce.

Where are you on your journey with adopting new and emerging technologies? Many manufacturers are jumping on the bandwagon for some of the latest tools that provide digital guidance to workers. Maybe you decided to implement digital work instructions to help workers safely and efficiently perform tasks. Or maybe you’ve bought skills management software to help you catalog and organize the skills and capabilities of different workers. But are either of these enough on their own to achieve all your production goals? Possibly, but unlikely.

Digital work instructions on their own deliver standard work guidelines but fail to consider the unique skills of each worker. Standalone skills management programs may offer a highlight reel of the skills and certifications of your workers but neglect to capture performance in real-time to provide accurate skills evaluations. Nor do they offer personalized training content needed to ensure workers perform their absolute best. Can we agree then these two features should go hand-in-hand?

One cannot exist without the other: Blending skills into the flow of work

In the past, standalone skills management systems were sufficient because:

  • Turnover was infrequent so line supervisors knew everyone on their team and their current skills and endorsements, making it easy for the supervisor to assign work safely and optimally
  • Investments in training, reskilling, and upskilling were performed either in a one size fits all approach or through a purely subjective or anecdotal approach

Today, however, a different situation exists.

Line supervisors are dealing with team members that they don’t know well, new ones starting every day, and experienced ones leaving.  This creates safety issues and makes optimally assigning work difficult as not only are the workers variable, but their skill levels and certifications are a constantly moving target.

An integrated, closed-loop skills management system is the solution for this era of high workforce turnover and absenteeism.


skills and work


Skills management solutions that combine skills tracking capabilities with connected worker technology and on-the-job digital guidance can deliver significant additional value. Data from actual work performance can inform workforce development initiatives allowing you to target your training, reskilling, and upskilling efforts where they have the largest impact.

It can generate an abundance of valuable data to provide tailored training support and skills endorsements and identify workforce opportunities. What else is possible? Imagine reducing training costs, optimizing job scheduling, increasing safety, and improving productivity. And now consider what will happen when you add smart technology to this all-in-one package.


intelligently assign jobs

The power of smart digitization! Skills management and digital work instructions together boost productivity.

According to Deloitte, organizations are shifting to a skills-based approach to meet the demand for agility, agency, and equity. Connected worker solutions that combine skills management with digital work instructions, collaboration, and knowledge management are uniquely suited to optimize today’s variable workforce. AI-generated insights are pulled from patterns identified across all work activity in real-time. These insights identify where new and experienced workers may benefit from either reskilling or upskilling.

This combination of smart digital technology can also leverage your training resources, such as instructional videos, written instructions, or access to remote experts, to deliver personalized guidance for the worker to perform their best. These tools intelligently work together to help you assign workers to procedures based on required skill levels. No second guessing! Augmentir is the only smart connected worker solution to intertwine these management tools with AI making it a powerhouse for optimizing your operations and meeting production targets.



Learn how Smart Skills Management software is helping manufacturers bridge the gap between training, skills, and work to build a more resilient and agile workforce.

Download our latest eBook – The Future of Work: Connecting Skills Management with Standard Work.