Empower your workforce with real-time, on-the-job performance support. Learn how Augmentir delivers AI-powered tools to boost productivity, reduce errors, and improve training efficiency.
What Is Performance Support?
Performance support refers to tools and systems that deliver real-time, on-the-job guidance—helping workers complete tasks more efficiently and accurately. Unlike traditional training, which relies on employees retaining information for future use, performance support provides just-in-time knowledge exactly when and where it’s needed.
This approach addresses a critical challenge: information retention. According to a recent study by the Learning Guild, employees forget an average of 50% of classroom training within an hour. That figure rises to 70% within 24 hours, and up to 90% of the content is lost after just one week.
In contrast, delivering assistance and support at the moment of need, organizations can incorporate more learning processes into the everyday workday of frontline workers—essentially bridging the gap between knowing and doing. This “active learning” aligns with the Pyramid of Learning visual model that illustrates the different stages of learning and their relative effectiveness.
By delivering timely assistance at the moment of need, performance support closes the gap between learning and doing—boosting productivity, reducing errors, and increasing employee confidence.
Why Performance Support Matters
In today’s fast-paced world, businesses can’t afford downtime or mistakes due to forgotten procedures or unclear processes. That’s where performance support shines:
- Reduces training time by enabling learning in the flow of work
- Minimizes human error with guided workflows and checklists
- Improves productivity with instant access to instructions, diagrams, or expert assistance
- Boosts employee confidence and retention by removing the fear of making mistakes
- Adapts to changing processes without retraining entire teams
Types of Performance Support Tools
Modern performance support systems come in a variety of forms:
1. Digital Work Instructions
Digital work instructions and step-by-step guides delivered on tablets, smartphones, or AR-enabled wearables that ensure workers follow best practices.
2. Smart Forms and Checklists
Interactive smart forms and checklists that adapt based on context, role, or equipment—reducing the risk of skipped steps or safety violations.
3. Knowledge Bases & Microlearning
Searchable libraries with short how-to videos, job aids, and FAQs, accessible at any moment of need.
4. AI-Based Guidance
Context-aware suggestions powered by AI that anticipate the user’s next move and offer proactive support.
Benefits of a Performance Support System
Implementing a performance support platform leads to measurable improvements:
- Faster onboarding: New employees become productive in days, not weeks. In one example, a global packaging company reduced onboarding time by 72% using connected worker technology
- Improved operational efficiency: Real-time support eliminates bottlenecks
- Error reduction: Guided execution ensures compliance and safety
- Continuous improvement: Insights from usage data help refine SOPs and training
Performance Support with Augmentir
Augmentir is the only AI-powered connected worker platform that delivers personalized, real-time performance support at scale.
How Augmentir Enhances Performance Support
- Smart Digital Workflows: Augmentir allows you to create and deploy intelligent digital work instructions that adapt based on worker proficiency, context, and task complexity.
- AI-Based Recommendations: Unlike static systems, Augmentir uses artificial intelligence to optimize each user’s experience—delivering dynamic guidance and identifying where additional support is needed.
- Integrated Collaboration: Augmentir’s built-in manufacturing collaboration software tools connect frontline workers with subject matter experts instantly—ensuring issues are resolved in real time.
- Personalized Learning in the Flow of Work: Using workforce data, Augmentir delivers workflow learning—targeted microlearning and upskilling opportunities during task execution—accelerating growth and minimizing disruption.
- Connected Insights for Continuous Improvement: Data captured during task execution feeds into dashboards and analytics, helping you identify performance gaps, improve SOPs, and drive operational excellence.
Augmentir in Action
Manufacturers and industrial companies across the globe trust Augmentir to:
- Cut training time by up to 60%
- Reduce errors and rework by 40%
- Increase first-time quality and throughput
- Drive continuous workforce improvement with AI-driven insights
Implementing a robust performance support system isn’t just about efficiency—it’s about creating a culture of empowerment and agility. Workers feel supported, supervisors gain visibility, and businesses stay competitive.
Schedule a demo today to learn how Augmentir can elevate your performance support strategy.
