STRONGARM Expands Use of Augmentir to Improve Manufacturing Quality

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STRONGARM chose the Augmentir platform because of its ability to help them modernize their manufacturing environment and improve quality and efficiency

August 11, 2020

STRONGARM is a small to mid-sized company that designs and manufactures ergonomic and environmentally protected workstations for companies in a wide range of market segments, including life sciences, food and beverage, oil and gas, healthcare, and general manufacturing.

The company initially deployed Augmentir’s software platform 12 months ago, with a focus on improving quality assurance (QA) processes. STRONGARM had previously relied on paper-based work instructions and QA checklists, but as growth and shipments picked up, this method became unwieldy and the company selected Augmentir’s software platform to help digitize its operational workflows and improve quality.

“What we really liked about Augmentir was that they are a modern, SaaS-based company that really fit within our IT needs and helped us meet our quality and continuous improvement objectives. With Augmentir, we found a simple and easy-to-implement solution that allowed us to get going in less than an hour, and the results have been fantastic.”

Steve Thorne, President and CEO of STRONGARM

STRONGARM chose the Augmentir platform because of its ability to help them modernize their manufacturing environment and improve quality and efficiency. The company was able to quickly evaluate the Augmentir software platform, prove out key use cases, and fully implement the platform within days – all without significant IT involvement.

STRONGARM’s initial focus with the Augmentir platform was on the assembly and final quality control processes for the company’s most complex workstation and industrial display unit. Augmentir’s rapid authoring environment allowed STRONGARM to quickly migrate their existing paper-based instructions to digital, augmented instructions that incorporated rich media, checklists, verifications, and several other features that were central to their assembly and QC processes.

Using Augmentir has allowed STRONGARM to not only digitize their operation, but also realize significant improvements in quality and performance. With Augmentir, STRONGARM has been able to:

  • Completely digitize their Quality Assurance (QA) processes
  • Reduce QA time per system by 50% – from 30 minutes down to 15 minutes
  • 20% reduction in average build time in their most complex workstations
  • Improve and standardize on required QA and audit activities

According to Steve Thorne, General Manager at STRONGARM, “Augmentir’s AI-based ‘True Opportunity™’ system enables us to gain insight into how our technicians are performing, and autonomously identifies our largest capturable opportunities across our entire operation.”

“Because the process was so easy, our technicians were able to quickly incorporate Augmentir into their daily operations, and the results were immediate – technician productivity improved, and inspection times went down. Furthermore, when one of our senior and most experienced technicians retired recently, we were able to onboard a new technician and trust Augmentir’s AI engine to guide him during the learning curve to get product out the door at 100% quality so that we didn’t miss shipments. Once Augmentir’s AI engine determined that the worker had become proficient, it recommended that the instructions should be adjusted to enable him to complete the job faster while still meeting quality and safety goals. This has resulted in a 20% reduction in average build time in our most complex workstations.” Thorne added that based on the initial successes, STRONGARM plans to expand its use of Augmentir into the manufacturing operations of their ruggedized workstations used in the oil and gas industry.

“Based on the success of Augmentir for our QA processes, we have expanded the system into other areas of our manufacturing operation, including complex assembly, shipment staging, and preventive maintenance,” added Thorne. “Augmentir’s AI engine automatically helps identify the biggest areas of quality improvement – this is helping support our organization wide continuous improvement and quality initiatives”

From day one, Augmentir has been focused on providing affordable and easy-to-use solutions that create sustainable value for small, medium, and large sized businesses. The platform provides a suite of AI-powered tools to help teams author and publish digital work instructions and workflows and also provides an industrial remote assistance and collaboration solution to support remote expert guidance scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

 

Bio-Chem Fluidics Deploys Augmentir’s AI-Powered Augmented Worker Platform to Drive Continuous Improvement across its Manufacturing Operations

Leading manufacturer of high performance pump and valve solutions improves frontline worker performance across its manufacturing operation and reduces training time by over 80% with Augmentir’s software platform

HORSHAM, PA – SEPTEMBER 17, 2019 – Augmentir, Inc., a leading provider of augmented worker software for industrial companies, today announced that Bio-Chem Fluidics, a manufacturer of high performance pumps and valves for clinical diagnostics and analytical chemistry applications, has deployed Augmentir across its operation, resulting in improved manufacturing processes and productivity. Today’s announcement comes on the heels of the launch of Bio-Chem Foresight, intelligent pumps and valves that utilize the Company’s new Foresight Predictive Technology, further demonstrating Bio-Chem’s commitment to innovation.

Founded in 1983, Bio-Chem Fluidics designs and manufactures high-performance pump and valve solutions for leading instrumentation OEMs in the global Clinical Diagnostics, Analytical Chemistry, Water Quality and Medical Device markets.  Bio-Chem’s staying power is the result of the Company’s enduring mission to passionately provide high technology solutions in the Life Science Instrumentation marketplace to improve quality of life for everybody, every day. With its newly announced deployment of Augmentir’s software platform, Bio-Chem has reaffirmed its commitment to innovation and continuous improvement in its manufacturing processes and product quality.

Augmentir’s Augmented Operations™ platform enabled Bio-Chem Fluidics to:

  • Move from Paper-based to interactive augmented instructions for assembly and QA procedures
  • Collect and provide insights on the granular assembly data required for their Lean Manufacturing initiatives and increasingly stringent regulatory requirements
  • Drive quality improvements through validation of critical assembly steps
  • Provide built-in “training” for less experienced assemblers and temps
  • Reduce training time by over 80% (from three months down to two weeks)

“Augmentir has given us the power to make data driven decisions regarding our operational environment,” stated Conor Puckett, Continuous Improvement Engineer at Bio-Chem Fluidics.  “By looking at the insights generated from the Augmentir platform, we are able to identify problems in our historical procedures that have been hidden until now, and we have identified a handful of potential continuous improvement projects from just the first few months of clean data.”

Linsey Holden-Downes, Vice President of Operations at Bio-Chem, added, “Augmentir has made our complex procedures very repeatable for operators of all skill levels. As a result, our training time for new operators has been reduced by over 80%. The flexibility and ease-of-use of the Augmentir platform have made it painless to implement across our company. Employees at Bio-Chem have really engaged with the Augmentir platform as there is a strong value proposition for all levels of the organization.”

“We are excited to partner with a forward-thinking company like Bio-Chem.  Their organizational commitment to continuous improvement made our AI-based Augmented Operations platform a perfect fit for their goals,” stated Russ Fadel, CEO of Augmentir.  “Augmentir goes beyond traditional electronic work instructions by combining high granularity data collection with automatic Artificial Intelligence insights and recommendations to help focus organizations on their largest True Opportunities™ across productivity, quality, and training.  We look forward to continuing this journey with Bio-Chem in the future.” The Augmentir Augmented Operations Platform includes complete functionality that makes it easy for industrial companies to improve their operations across a range of manufacturing and service use cases. The Platform provides software that helps guide frontline workers with augmented, step-by-step-instructions, assist workers with live remove expert collaboration, and utilizes its AI engine to deliver organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

 

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About Augmentir

Augmentir is a leading provider of augmented worker software for industrial companies. Its flagship offering, the Augmented Operations™ platform, is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to empower frontline workers, helping workers perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization.  For more information, please visit www.augmentir.com.

About Bio-Chem Fluidics

Bio-Chem designs and manufactures high performance pump and valve solutions for leading instrumentation OEMs in the global Clinical Diagnostics, Analytical Chemistry, Water Quality and Medical Device markets. Bio-Chem Fluidics’ dedicated commercial teams work closely with OEMs to solve fluid control issues with renowned engineering prowess and industry leading fluidic components Bio-Chem Fluidics, headquartered in New Jersey, is a subsidiary of Halma plc, and a part of the Halma Medical and Environmental Sector. For more information, please visit www.biochemfluidics.com.

U.S. Air Force Awards Augmentir with Phase II SBIR Contract to Improve Asset Maintenance and Operations using Connected Worker Technology

U.S. Air Force to use AI and augmented reality based connected worker technology from Augmentir to improve the productivity and efficiency of their maintenance workforce

HORSHAM, PA – December 1, 2021 – Augmentir, Inc., the world’s only provider of artificial intelligence-based connected worker software, announced today that it has been awarded an AFWERX Phase II Small Business Innovation Research (“SBIR”) contract from the US Air Force Research Laboratory (AFRL). Headquartered in Washington, D.C., AFWERX’s mission is to solve problems and enhance the effectiveness of the Air Force by enabling thoughtful, deliberate, ground-up innovation across the Air Force.

“We are honored that our AI-based connected worker technology has now entered the US Armed Forces,” said Russ Fadel, CEO and Co-Founder of Augmentir. “We look forward to delivering an innovative solution that will help improve the operational readiness of the Air Force.”

As part of the Phase II effort, Augmentir’s software platform will be utilized to drive innovation and readiness within the USAF’s maintenance organization. Augmentir’s software will utilize artificial intelligence (AI) and augmented reality (AR) to enable Air Force maintainers to inspect, troubleshoot, and repair more efficiently. The solution will deliver improvements across several areas:

  • Productivity and quality – Augmentir’s AR-based digital work instructions increase the accuracy and consistency of routine maintenance and inspection procedures
  • Knowledge sharing – Augmentir’s technology help to centralize mindshare and build a knowledge base for training and organizational improvement
  • QA and compliance – Digital QA sign offs, data capture, and automatically generated audit trail documentation ensure compliance
  • Training and workforce development – In-line and “moment of need” training fills knowledge gaps to result in better skills retention, and Al-based recommendations suggest both individual and organization-wide actions to improve overall maintenance effectiveness

Augmentir’s suite of AI-powered connected worker tools is helping companies in a range of industries understand their diverse workforce at an individual level, enabling them to reduce the effort it takes to onboard, guide, and support their workforce. Augmentir’s solution has been successfully deployed across industries such as manufacturing, construction, utilities, oil and gas, mining, and field service.

 

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About SBIR

The Air Force Research Laboratory (AFRL) and AFWERX have partnered to streamline the Small Business Innovation Research process in an attempt to speed up the experience, broaden the pool of potential applicants and decrease bureaucratic overhead. Beginning in SBIR 18.2, and now with topic AF211-DCSO1, the Air Force has begun offering ‘Special’ SBIR topics that are faster, leaner and open to a broader range of solutions. For more information on SBIR, visit https://www.sbir.gov.

 

About Augmentir

Augmentir™ is the world’s only provider of AI-based connected worker software. Augmentir’s software is a suite of AI-powered connected worker tools that helps industrial companies optimize the safety, quality, and productivity of today’s rapidly changing industrial frontline workforce. Companies in manufacturing, service, energy, and construction leverage Augmentir’s AI in conjunction with the platform’s digital workflow and remote collaboration capabilities to optimize their frontline operations and deliver significant growth and continuous improvement in the areas of performance support, training, and workforce development. For more information, please visit www.augmentir.com.

 

Augmentir Selected to Join the Webex Ecosystem as Cisco’s Connected Worker Partner, Now Available via the SolutionsPlus Program

Webex by Cisco customers can now empower their frontline workers via a seamless integration of Webex and Augmentir’s connected worker and digital workflow solution.

HORSHAM, PA – September 8, 2021 – Augmentir, Inc., the world’s only artificial intelligence-based connected worker software provider, today announced that it has been selected to join the Webex ecosystem and SolutionsPlus program as Cisco’s connected worker partner. As a result, Augmentir software will be integrated into Cisco’s direct and channel sales offerings giving customers the ability to purchase Augmentir together with Webex by Cisco through Cisco’s Global Price List.

Augmentir’s AI-based platform offers connected worker technology to industrial companies in manufacturing, construction, energy, and service. Today, companies including Colgate-Palmolive, Bio-Chem Fluidics, and STRONGARM, are employing Augmentir’s platform to digitally transform their operations. With this partnership, manufacturing and service teams can receive the added benefit of Webex collaboration tools and Augmentir accessed via a unified interface, further empowering frontline workforces to perform at their best.

Through the integration of Augmentir and Webex Expert on Demand (XoD), industrial companies can:

  • Improve job quality – Drive quality improvements by moving from paper-based to interactive digital work instructions augmented with rich media, contextual data, and mixed reality experiences, ensuring your workers always have the correct information on hand to make error-free and safe decisions.
  • Reduce time to resolution – Enhance collaboration across your teams with access to on-demand remote expert guidance through Webex Expert on Demand, allowing your remote workforce and your customers to remotely collaborate and receive instant help from subject matter experts no matter the time or their location.
  • Improve Worker Safety – In addition to running on any mobile phone or tablet, Augmentir and Webex are supported on the voice enabled RealWear HMT-1 and HMT-1Z1 industrial headsets, offering hands-free operation that can be used in nearly any industrial environment. This helps workers stay focused on the task at hand to improve safety and efficiency.
  • Reduce operational costs – Identify areas where the largest improvements can be made within your workforce and across your organization with insights from Augmentir’s AI.

“We are proud to see the Augmentir connected worker platform on the Cisco SolutionsPlus Program. Augmentir was founded to help industrial companies digitize their frontline workforce and deliver improved safety, quality, and productivity. The relevancy of our mission has only compounded in today’s new normal and incredible partnerships like being part of the Webex ecosystem help to not only enhance our offering with seamless integration, but also expand our reach. We look forward to helping even more companies with the increased accessibility today’s news brings.”

Russ Fadel, CEO and Co-Founder, Augmentir

For more information on the Augmentir and Cisco solution:

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.

Augmentir Triples Company Revenue and Expands Next Generation Connected Worker Offering Globally

Augmentir achieved 350% revenue growth in 2021 and is accelerating global expansion by appointing a leader in the DACH region.

Horsham, PA March 22, 2022 – Augmentir, the world’s only provider of artificial intelligence-based connected worker software, celebrated a stellar year of product and business momentum during 2021 and projects further acceleration in 2022.

The global disruptions of the past two years have elevated the urgency to address the top challenges faced by the industrial frontline workforce. Rapidly declining tenure rates and increased worker churn have made the lengthy onboarding processes untenable for industrial organizations. The resultant skilled worker shortages have served as a catalyst for work process digitization. The $7.5M in Series A financing raised by Augmentir in the latter part of 2021 positioned the company to expand the breadth of its product and organization to meet the growing needs of the industry.

“We are excited to accelerate our global expansion by appointing a leader in the DACH region to meet our growing prospect and client demand across Europe,” said Carsten Hunfeld, newly appointed Head of Operations in the DACH Region of Augmentir. “Augmentir is committed to equipping our customers with tools that will help them boost worker proficiency and performance. We expect to make a lasting impact on the way workforce management is done.”

Augmentir’s suite of AI-powered connected worker tools helps industrial companies to deliver effective skills management, training, collaboration, and point of work support for today’s more dynamic industrial workforce. Augmentir’s software platform is already being used worldwide by leading industrial companies and organizations, including Colgate-Palmolive, Cisco, Baker Hughes, the U.S. Air Force, and Hunter Industries to digitize and optimize frontline work and deliver significant growth and continuous improvement in the areas of manufacturing, maintenance, service, and quality.

“2021 was a transformative year for Augmentir, during which we achieved 350% revenue growth, increased our customer base by 230%, increased the functional breadth of our platform, and expanded our team internationally,” said Russ Fadel, CEO of Augmentir. “2022 is off to a great start and we are getting significant uptake from clients seeking to use our platform to help get new frontline workers onboarded and productive in 80% less time than traditional approaches. Our patented AI-based Workforce Intelligence capability helps deliver standardized work in an era of highly variable workforces.”

 

About Augmentir

Augmentir™ is the world’s only provider of AI-based connected worker software. Augmentir’s software is a suite of AI-powered connected worker tools that helps industrial companies deliver effective skills management, training, collaboration, and on the job support for today’s more dynamic, more flexible industrial workforce. Companies in manufacturing, service, energy, and construction leverage Augmentir’s AI in conjunction with the platform’s digital workflow and remote collaboration capabilities to optimize their frontline operations and deliver significant growth and continuous improvement in the areas of performance support, training, and workforce development. For more information, please visit www.augmentir.com/.

HOLT CAT Selects Augmentir to Drive Innovation and Improve Worker Efficiency within its Service and Repair Operations

HOLT CAT adopts Augmentir’s AI-powered Connected Worker platform to help accelerate on-boarding of new technicians and close skills gaps in real-time

HORSHAM, PA – May 12, 2020 – Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, announced today that HOLT CAT, the largest Cat Machine & Engine Dealer in the United States, has selected Augmentir as its next-generation Connected Worker platform for its maintenance, repair and service operations. 

HOLT CAT sells, services and rents Cat equipment, engines and generators for construction, mining, industrial, petroleum and agricultural applications. With the selection and rollout of Augmentir’s connected worker software platform, HOLT CAT continues its commitment to delivering innovation in heavy equipment and engine service and repair. 

Augmentir’s software platform allows HOLT CAT to:

  • Move from paper-based to digital, augmented work instructions for service, maintenance, and repair procedures
  • Accelerate onboarding and training times for new technicians
  • Provide instant training for novice technicians
  • Improve overall efficiency and tracking using Augmentir’s AI-based operational insights

“We needed a software platform that could help us reduce on-boarding time for new technicians and help us reduce the variability in our standard job times,” said Brandon Acosta, Vice President of Enterprise Operations for HOLT CAT. “The Augmentir platform provides us with an easy-to-use set of tools to deliver rich guided procedures to our technicians helping them perform at their peak.”

“Furthermore, as we continue along our journey with Salesforce Field Service Lightning, we truly believe that the seamless connectivity of Augmentir with that platform will empower our technical staff within one end-to-end digital environment; not just what to do, but HOW to do it,” added Acosta.

Augmentir’s Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and also provides an industrial collaboration solution to support remote work scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

“We are excited to be selected as HOLT’s Connected Worker platform for its service, repair and maintenance applications,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform helps industrial companies to intelligently close skills gaps so that the entire workforce can perform at its peak. Additionally, our AI-based True Opportunity™ system helps companies identify the areas of largest capturable opportunity and make recommendations on how to capture them.”

With this selection, HOLT CAT believes that they will be able to utilize the Augmentir platform in other areas of its remanufacturing and rebuild operations, and also implement a more seamless integration across their business systems and workflows.

 

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About HOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Cat used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

 

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

Augmentir Named to the 2022 CB Insights’ Advanced Manufacturing 50 List

Augmentir recognized by CB Insights for achievements in AI-based connected worker technology.

Horsham, PA July 27, 2022 – Augmentir, the provider of the world’s only smart connected worker solution, today announced it has been named in CB Insights first-annual Advanced Manufacturing 50 ranking, which showcases the 50 most promising private advanced manufacturing companies in the world. Augmentir was highlighted in the factory analytics and AI category.

“This initial cohort of the AM 50 includes a wide range of companies at different stages of maturity, product development, and funding. Collectively, they are working on everything from factory analytics and artificial intelligence to industrial internet of things cybersecurity,” said Brian Lee, SVP of CB Insights’ Intelligence Unit. “We’re excited to watch the companies on this year’s list continue to grow and further create operational efficiencies that will have meaningful impact across industries.”

cbinsights advanced manufacturing 50

Utilizing the CB Insights platform, the research team picked 50 private market vendors from a pool of over 6,000 companies, including applicants and nominees. They were chosen based on factors including R&D activity, proprietary Mosaic scores, market potential, business relationships, investor profile, news sentiment analysis, competitive landscape, team strength, and tech novelty. The research team also reviewed hundreds of Analyst Briefings submitted by applicants.

Augmentir’s suite of AI-powered connected worker tools helps industrial companies to deliver effective skills management, training, collaboration, and point-of-work support for today’s more dynamic industrial workforce. Augmentir’s software platform is already being used worldwide by leading industrial companies and organizations, including Colgate-Palmolive, Cisco, Baker Hughes, the U.S. Air Force, and Hunter Industries to digitize and optimize frontline work and deliver significant growth and continuous improvement in the areas of manufacturing, maintenance, service, and quality.

Quick facts on the 2022 AM 50: 

  • Equity funding and deals: Since 2017, the 2022 AM 50 cohort has raised $6.9B+ from 369 investors, across 177 equity deals. In 2021 alone, companies in this cohort raised over $3.7B across 46 deals.
  • Unicorns: There are 12 companies with $1B+ valuations on the list.
  • Global Reach: Twenty-seven of the selected companies are headquartered in the US. Germany and Canada tied for second, with four winners each. Other countries home to at least one winner on this year’s list include India, China, France, South Korea, Finland, Japan, the Netherlands, Norway, South Africa, and the United Kingdom.

 

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About CB Insights

CB Insights builds software that enables the world’s best companies to discover, understand, and make technology decisions with confidence. By marrying data, expert insights, and work management tools, clients manage their end-to-end technology decision-making process on CB Insights. To learn more, please visit www.cbinsights.com.

About Augmentir

Augmentir™ is the world’s only provider of AI-based connected worker software. Augmentir’s software is a suite of AI-powered connected worker tools that helps industrial companies deliver effective skills management, training, collaboration, and on the job support for today’s more dynamic, more flexible industrial workforce. Companies in manufacturing, service, energy, and construction leverage Augmentir’s AI in conjunction with the platform’s digital workflow and remote collaboration capabilities to optimize their frontline operations and deliver significant growth and continuous improvement in the areas of performance support, training, and workforce development. For more information, please visit www.augmentir.com.

Augmentir Brings New Industrial Remote Collaboration Features to its AI-Powered Connected Worker Platform

Company’s Latest Product Release Introduces a Modern Approach to Remote Collaboration for the Manufacturing and Service Industry

HORSHAM, PA – APRIL 29, 2020 – Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, today announced multiple updates to its AI-Powered Connected Worker platform, including extended artificial intelligence (AI) capabilities and enhanced remote collaboration features for manufacturing and service teams. These new features are designed to help companies optimize and improve the safety and productivity of their frontline workforce.

“The nature of work in the industrial sector is changing, and we are excited to bring these new features to market to better serve companies that are looking for innovative ways to connect and optimize their workforce,” stated Russ Fadel, Co-Founder and CEO of Augmentir. “This new release extends our commitment to using AI to innovate for the benefit of the frontline workforce, and introduces a revolutionary new way for manufacturing and service teams to communicate and collaborate.”

Augmentir’s Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and provides collaboration tools to support remote work scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

In this most recent software release, Augmentir has greatly enhanced its Remote Assist industrial collaboration tool. Augmentir Remote Assist allows manufacturing and service workers to remotely connect and collaborate with subject matter experts to help perform remote inspections as well as troubleshoot and diagnose field service problems. The software is supported on a range of mobile and wearable devices, including iOS or Android mobile devices, or AR-enabled smart glasses. Features include:

  • Integrated chat allows subject matter experts to support conversations with multiple workers simultaneously to help diagnose and solve problems faster.
  • Live video and audio streaming, file sharing, and annotations enhance collaboration and improve issue resolution and remote knowledge sharing.
  • Recording of sessions with up to 40 participants to support business scenarios including remote Factory Acceptance Tests, and Site Acceptance Tests that are now being performed virtually due to travel restrictions related to COVID-19.
  • Intelligent grouping and multi-level escalation allows companies to support complex workflow and routing scenarios between users.

Additionally, for manufacturing and service teams that are impacted by travel restrictions and social distancing enforcement, Augmentir is expanding its COVID-19 response to provide the free use of its Remote Assist Essentials software through 2020 for teams of up to 25 users. Fadel added, “Due to increased demand for a virtual support tool during these difficult times, we’ve extended our offer so that workers, technicians, and customers can get the support they need and continue to do their jobs without compromising health, safety, or productivity.”

A new early-access release is available immediately, and companies can get started today with a free trial of the entire platform. For more information and to sign up for free, please visit the Augmentir website.

 

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About Augmentir

Augmentir is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.