Case Study
15%
Improvement in Worker Productivity
21%
Decrease in Safety Incidents
Operational Excellence
Expanded digital capabilities has created a more adaptable and skilled workforce, supports corporate EH&S goals, and drives operational excellence.
Challenge
Our customer is a leading manufacturer of innovative ceiling and wall solutions that enhance indoor spaces in commercial and residential settings. Its products balance aesthetics, acoustics, and performance—serving environments like schools, hospitals, offices, and retail spaces.
The company focuses on sustainability and aligns with green building standards. By combining advanced materials science with customer-centric design, the company continues to position itself as a trusted partner for architects, contractors, and facility managers seeking high-performance interior building solutions.
“With increasing turnover and less experience on the floor, we needed a better way to train and support our frontline teams. We were looking for a solution that puts critical knowledge at their fingertips—so they can keep lines running smoothly, solve problems faster, and feel more confident in their work.”
Manager Productivity & Continuous Improvement
Our customer was experiencing the effects of a shifting workforce, with average tenure declining across all most of its production sites. In some locations, up to 30% of operations staff have less than two years of experience. As a result, training has become a critical lever for success. However, the company’s frontline teams currently lack the tools and easy access to information needed to consistently maintain high levels of safety, quality, and throughput.
To address this, the company sought a solution that equips frontline staff with the knowledge and support required to operate equipment, troubleshoot issues, perform standard work, and manage maintenance tasks effectively. By empowering the workforce with the right digital tools, the company aimed to reduce downtime and quality issues, boost throughput, and foster a more engaged and confident team—creating a workplace where employees feel capable, valued, and proud of their contributions.
The company’s challenges included:
- A shrinking pool of experienced industrial workers
- Declining average employee tenure and loss of institutional knowledge
- Increased operational risks due to skill gaps
- Limitations of a legacy digital technology solution
Solution
After reevaluating their digital tools, the company selected Augmentir’s Connected Worker Platform to modernize operations and workforce management. Augmentir enabled the company to:
- Fully digitize paper-based processes (SOPs, checklists, training)
- Provide frontline access to SAP work orders through real-time integration
- Deliver standardized digital workflows for maintenance and operations
- Enable on-the-job collaboration and guidance
- Improve EHS and operational reporting
- Support ESG initiatives and corporate energy reduction goals
With Augmentir, the company created a unified mobile interface for frontline teams to access critical job instructions, training, and support—empowering them to execute work with precision and consistency.
Augmentir’s connected worker solution further enriches the company’s own digital platform and ensures that our workers are digitally connected within the factory environment. The platform includes a complete suite of connected worker capabilities built on top of Augmentir’s patented Smart AI foundation, which close the loop between training and work execution, delivering the data and in-line insights necessary to continuously improve operational excellence day-over-day, year-over-year.
Skills and Training
Digitize the entire skills and training lifecycle to efficiently manage your rapidly changing workforce, increasing safety and quality.
Digital Standard Work
Digital standard work improves accuracy, reduces errors, accelerates training, and enables real-time updates and visibility.
Collaboration
Provides workers with instant access to communication tools for team collaboration and knowledge transfer.
Daily Management
A daily management system boosts accountability, drives continuous improvement, and enhances team communication, focus, and performance.
Workforce Intelligence
Augmentir’s AI-based workforce intelligence enables closed-loop performance management and automatically identifies your largest workforce improvement opportunities.
GenAI Assistant
Augie™, Augmentir’s Generative AI Assistant for frontline work, helps workers with troubleshooting, proactive insights, and enhanced decision-making.
AI-First Platform
Augmentir is built from the ground up on an AI foundation, and AI is central to all aspects of the platform.
Integrations & Extensibility
Create digital workflows and integrations with pro-code extensibility and build-in integrations with popular ERP, CMMS, QMS, MES, CRM, and LMS systems.
Results
Our customer has already seen measurable gains across their frontline operations:
- Worker productivity up over 15%
- Safety incidents down by 21%
- Improved consistency and quality in production and maintenance procedures
- Greater frontline engagement and satisfaction
- Streamlined training and faster onboarding
- Progress toward sustainability and energy reduction targets
“We’re excited to move to a modern approach in partnering with Augmentir as our digital operator empowerment tool. This gives our frontline staff the tools they need to be successful and thus create a more satisfying environment where they can come to work and feel good about what they are doing and how they are doing it.”
Manager Productivity & Continuous Improvement
