August 11, 2020

STRONGARM is a small to mid-sized company that designs and manufactures ergonomic and environmentally protected workstations for companies in a wide range of market segments, including life sciences, food and beverage, oil and gas, healthcare, and general manufacturing.

The company initially deployed Augmentir’s software platform 12 months ago, with a focus on improving quality assurance (QA) processes. STRONGARM had previously relied on paper-based work instructions and QA checklists, but as growth and shipments picked up, this method became unwieldy and the company selected Augmentir’s software platform to help digitize its operational workflows and improve quality.

“What we really liked about Augmentir was that they are a modern, SaaS-based company that really fit within our IT needs and helped us meet our quality and continuous improvement objectives. With Augmentir, we found a simple and easy-to-implement solution that allowed us to get going in less than an hour, and the results have been fantastic.”

Steve Thorne, President and CEO of STRONGARM

STRONGARM chose the Augmentir platform because of its ability to help them modernize their manufacturing environment and improve quality and efficiency. The company was able to quickly evaluate the Augmentir software platform, prove out key use cases, and fully implement the platform within days – all without significant IT involvement.

STRONGARM’s initial focus with the Augmentir platform was on the assembly and final quality control processes for the company’s most complex workstation and industrial display unit. Augmentir’s rapid authoring environment allowed STRONGARM to quickly migrate their existing paper-based instructions to digital, augmented instructions that incorporated rich media, checklists, verifications, and several other features that were central to their assembly and QC processes.

Using Augmentir has allowed STRONGARM to not only digitize their operation, but also realize significant improvements in quality and performance. With Augmentir, STRONGARM has been able to:

  • Completely digitize their Quality Assurance (QA) processes
  • Reduce QA time per system by 50% – from 30 minutes down to 15 minutes
  • 20% reduction in average build time in their most complex workstations
  • Improve and standardize on required QA and audit activities

According to Steve Thorne, General Manager at STRONGARM, “Augmentir’s AI-based ‘True Opportunity™’ system enables us to gain insight into how our technicians are performing, and autonomously identifies our largest capturable opportunities across our entire operation.”

“Because the process was so easy, our technicians were able to quickly incorporate Augmentir into their daily operations, and the results were immediate – technician productivity improved, and inspection times went down. Furthermore, when one of our senior and most experienced technicians retired recently, we were able to onboard a new technician and trust Augmentir’s AI engine to guide him during the learning curve to get product out the door at 100% quality so that we didn’t miss shipments. Once Augmentir’s AI engine determined that the worker had become proficient, it recommended that the instructions should be adjusted to enable him to complete the job faster while still meeting quality and safety goals. This has resulted in a 20% reduction in average build time in our most complex workstations.” Thorne added that based on the initial successes, STRONGARM plans to expand its use of Augmentir into the manufacturing operations of their ruggedized workstations used in the oil and gas industry.

“Based on the success of Augmentir for our QA processes, we have expanded the system into other areas of our manufacturing operation, including complex assembly, shipment staging, and preventive maintenance,” added Thorne. “Augmentir’s AI engine automatically helps identify the biggest areas of quality improvement – this is helping support our organization wide continuous improvement and quality initiatives”

From day one, Augmentir has been focused on providing affordable and easy-to-use solutions that create sustainable value for small, medium, and large sized businesses. The platform provides a suite of AI-powered tools to help teams author and publish digital work instructions and workflows and also provides an industrial remote assistance and collaboration solution to support remote expert guidance scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

Online | August 13, 2020 – 11:00 am EST

Accelerating Digital Transformation of the Frontline Workforce with an AI-based Connected Worker Platform

Organizations everywhere are facing 10x the rate of change versus prior decades. Those that see this as an opportunity in disguise and commit to innovate will separate themselves from the pack and reap competitive advantage of a kind that comes only once in many centuries. The top challenges leaders face include safety of every stakeholder, continuity in delivery to customers and staying ahead of competitors. AI Automation and AR enabled Remote collaboration are central now to the corporate innovation portfolio of any business leader and crucial to boosting productivity at a time when enterprises most need it.

As fewer people report to work on site, leaders need to do more with less by embracing AI powered automation and connected worker technology. Moreover, with experts retiring in large numbers, efficient knowledge transfer must be enabled with AR powered digital work instructions and visual-content-rich standard operating procedures. Augmentir, the world’s first connected worker platform which integrates AI and AR capabilities, meets the needs as a front runner in Industry4.0 applications which require convergence of physical and digital systems.

Join us for this webinar to hear from industry leaders Dr. DP Prakash and Lisa Sibilia, Co-CEOs of Youtopian, and Russ Fadel, CEO & Co-Founder of Augmentir as they share insights and best practices on how to help companies innovate to create a competitive advantage in today’s new normal. We will cover:

  • Key findings from Youtopian’s work in partnership with Augmentir
  • how connected worker technology is key to innovation with the frontline workforce in today’s COVID era
  • AI Automation and AR enabled Remote collaboration are central now to the corporate innovation portfolio of any business leader and crucial to boosting productivity at a time when enterprises most need it

Dr. DP Prakash, Co-CEO of Youtopian, was the former Global Head of Innovation at Global Foundries and has held numerous technology leadership roles spanning Research, Development and Manufacturing over two decades at IBM. Lisa Sibilia, Co-CEO of Youtopian, is an expert in Education Management and a graduate of the LEAD Corporate Innovation Program from the Stanford Graduate School of Business.

Also hear from Russ Fadel, CEO and Co-Founder of Augmentir as he shares insights into how connected worker technology is key to innovation with the frontline workforce in today’s COVID era, where companies are experiencing disruptions to the workforce and new constraints around social distancing and travel. Augmentir is the world’s only AI-Powered Connected Worker platform for industrial companies and the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization.

The company adopts Augmentir’s AI-powered Connected Worker platform to help accelerate on-boarding of new technicians and close skills gaps in real-time

 

HORSHAM, PA – May 12, 2020 Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, announced today that HOLT CAT, the largest Cat Machine & Engine Dealer in the United States, has selected Augmentir as its next-generation Connected Worker platform for its maintenance, repair and service operations. 

HOLT CAT sells, services and rents Cat equipment, engines and generators for construction, mining, industrial, petroleum and agricultural applications. With the selection and rollout of Augmentir’s connected worker software platform, HOLT CAT continues its commitment to delivering innovation in heavy equipment and engine service and repair. 

Augmentir’s software platform allows HOLT CAT to:

  • Move from paper-based to digital, augmented work instructions for service, maintenance, and repair procedures
  • Accelerate onboarding and training times for new technicians
  • Provide instant training for novice technicians
  • Improve overall efficiency and tracking using Augmentir’s AI-based operational insights

“We needed a software platform that could help us reduce on-boarding time for new technicians and help us reduce the variability in our standard job times,” said Brandon Acosta, Vice President of Enterprise Operations for HOLT CAT. “The Augmentir platform provides us with an easy-to-use set of tools to deliver rich guided procedures to our technicians helping them perform at their peak.”

“Furthermore, as we continue along our journey with Salesforce Field Service Lightning, we truly believe that the seamless connectivity of Augmentir with that platform will empower our technical staff within one end-to-end digital environment; not just what to do, but HOW to do it,” added Acosta.

Augmentir’s Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and also provides an industrial collaboration solution to support remote work scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

“We are excited to be selected as HOLT’s Connected Worker platform for its service, repair and maintenance applications,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform helps industrial companies to intelligently close skills gaps so that the entire workforce can perform at its peak. Additionally, our AI-based True Opportunity™ system helps companies identify the areas of largest capturable opportunity and make recommendations on how to capture them.”

With this selection, HOLT CAT believes that they will be able to utilize the Augmentir platform in other areas of its remanufacturing and rebuild operations, and also implement a more seamless integration across their business systems and workflows.

 

#          #          #

 

About HOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Cat used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

 

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

Online | On-demand

In this episode of #AskTheCEO a hosted by Avrohom Gottheil, Augmentir CEO Russ Fadel will discuss the challenges that industrial organizations are facing due to COVID-19 and how partnering with Microsoft, using Azure, and the Azure Marketplace has helped Augmentir to scale and grow business.

In this episode we will discuss:

  • Challenges that manufacturing plants and industrial operations are struggling with in today’s post-COVID world
  • How manufacturing leverages technologies like AI & VR to assist employees while accommodating social distancing
  • How a manufacturing facility can use Augmentir with Azure
  • How has partnering with Microsoft helped Augmentir scale and grow business
  • And more!

Online | On-demand

In this episode of Voice America hosted by John Schultz of Bootleg Advisors, we will explore “Why Digital Transformations Fail” with the author of that very book and former P&G executive Tony Saldanha, Change Management Sherpa Mike Aroney, and serial successful Digital Entrepreneur and CEO of Augmentir, Russ Fadel.

In this episode we will discuss:

  • The difference between digital transformation and digital disruption
  • The 5 Stages of Digital Transformation
  • The roll of DISCIPLINE in Digital Transformation
  • The importance of Governance
  • Leadership and Change Management
  • How to combat organizational brain drain and build the workforce of the future
  • And more!

Free Download

With the growing skills gap and aging workforce causing increased pressures, and workplace dynamics forcing remote and independent work, manufacturing and service companies are turning to emerging digital technologies to empower their workforces with the tools and knowledge needed to perform at higher levels of safety, quality, and productivity.

Online | On-demand

As manufacturers work to keep critical operations humming along during the COVID-19 crisis, they’re tasked with protecting workers health while ensuring business continuity and operational readiness. Russ Fadel, CEO at Augmentir, talks with Chris Mahar, Associate Editor, about how connected worker technology can benefit operations during today’s pandemic and when things return to normal. Enabling manufacturers to maintain their critical operations even when key workers and vendors are unable to be on-site at a facility.

Listen Now:

 

Augmentir will be offering free use it’s Remote Assist Tool for the remainder of 2020 in an effort to help the many businesses affected by the sudden increase in work-from-home policies and travel restrictions resulting from the global outbreak of the virus. As companies must rethink their processes and approach during this time, we hope that offering our Remote Assist Tool for free will give businesses and workers the technology and support they need.

 

Augmentir recently participated in the 2020 ARIA Leadership Summit at the MIT Media Lab in Cambridge, MA. The AR in Action (ARIA) Leadership Summit featured live presentations from inventors, innovators, integrators, investors, and other executives that are experts in the industry. The summit focused on the latest advancements in augmented reality, and how AR and other technologies will shape the industry in 2020 and beyond.

Augmentir’s Chris Kuntz presented on “The Rise of the Augmented Worker: How AI and AR are Shaping the Future of Work.” This presentation showcased a unique use of artificial intelligence (AI) and augmented reality (AR) in the manufacturing sector, and how AI is being used to intelligently close the skills gap and transform the frontline workforce of the future. The combination of AI and AR will allow us to provide the next generation of connected workers with AI-driven, visual guidance that will continuously improve work outputs and ultimately lead to the exponential productivity gains industrial companies are looking for.

Here is a recording of the presentation.

 

https://youtu.be/YN0VptXZqjY

Supported by an increased level of connected-ness of today’s frontline workers, AI systems are capable of taking in large amounts of data and finding correlations and patterns that can be used to help improve productivity, enhance skills, and provide more cost-effective, targeted training. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are dozens of opportunities to address the skills gap, improve quality, and improve performance.

The level of personalization that an AI-based system can deliver to work procedures and instructions allows companies to not only address initial skill gaps but also deliver continual improvements over time.