Webex by Cisco customers can now empower their frontline workers via a seamless integration of Webex and Augmentir’s connected worker and digital workflow solution

 

HORSHAM, PA – September 8, 2021 Augmentir, Inc., the world’s only artificial intelligence-based connected worker software provider, today announced that it has been selected to join the Webex ecosystem and SolutionsPlus program as Cisco’s connected worker partner. As a result, Augmentir software will be integrated into Cisco’s direct and channel sales offerings giving customers the ability to purchase Augmentir together with Webex by Cisco through Cisco’s Global Price List.

Augmentir’s AI-based platform offers connected worker technology to industrial companies in manufacturing, construction, energy, and service. Today, companies including Colgate-Palmolive, Bio-Chem Fluidics, and STRONGARM, are employing Augmentir’s platform to digitally transform their operations. With this partnership, manufacturing and service teams can receive the added benefit of Webex collaboration tools and Augmentir accessed via a unified interface, further empowering frontline workforces to perform at their best.

Through the integration of Augmentir and Webex Expert on Demand (XoD), industrial companies can:

  • Improve job quality – Drive quality improvements by moving from paper-based to interactive digital work instructions augmented with rich media, contextual data, and mixed reality experiences, ensuring your workers always have the correct information on hand to make error-free and safe decisions.
  • Reduce time to resolution – Enhance collaboration across your teams with access to on-demand remote expert guidance through Webex Expert on Demand, allowing your remote workforce and your customers to remotely collaborate and receive instant help from subject matter experts no matter the time or their location.
  • Improve Worker Safety – In addition to running on any mobile phone or tablet, Augmentir and Webex are supported on the voice enabled RealWear HMT-1 and HMT-1Z1 industrial headsets, offering hands-free operation that can be used in nearly any industrial environment. This helps workers stay focused on the task at hand to improve safety and efficiency.
  • Reduce operational costs – Identify areas where the largest improvements can be made within your workforce and across your organization with insights from Augmentir’s AI.

“We are proud to see the Augmentir connected worker platform on the Cisco SolutionsPlus Program. Augmentir was founded to help industrial companies digitize their frontline workforce and deliver improved safety, quality, and productivity. The relevancy of our mission has only compounded in today’s new normal and incredible partnerships like being part of the Webex ecosystem help to not only enhance our offering with seamless integration, but also expand our reach. We look forward to helping even more companies with the increased accessibility today’s news brings.”

Russ Fadel, CEO and Co-Founder, Augmentir

For more information on the Augmentir and Cisco solution:

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.

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While the concept of Industry 4.0 has been around for quite some time, its associated productivity benefits remain a work in progress for large manufacturers. For small and mid-sized manufacturers, Industry 4.0 remains completely out of reach due to the technical complexity and high costs.

Augmentir is breaking these barriers with its modern AI-based augmented worker platform and is helping manufacturers to quickly realize the productivity and quality benefits of Industry 4.0.

In this presentation from Westec 2019, you’ll hear Chris Kuntz, VP of Marketing, talk about 3 real-world examples of how a small, medium and large manufacturer use Augmentir to:

  • Speed deployment and time to value
  • Close the skills gap by training and guiding workers with personalized instructions
  • Continuously improve the performance of their frontline workforce through AI-based insights
  • Transform existing business models by driving continuous improvements across the organization
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The reality of Enterprise Augmented Reality (AR) is that most industrial companies are having difficulty creating sustainable value when adopting the technology. Most AR vendors were overly focused on delivering information and digital work instructions to industrial workers via wearable devices, which has not produced the expected efficiency benefits. 

What has been overlooked is that the real opportunity lies in using technology as a means of connecting and augmenting manufacturing workers to create sustainable value throughout the organization. 

At Augmentir, we believe that it’s time to move beyond AR and instead focus on the combination of AR and Artificial Intelligence and Machine Learning (AI/ML), a new revolution in worker productivity that we call Augmented Operations. 

In this presentation from Westec 2019, Augmentir VP of Marketing Chris Kuntz explains how Augmented Operations allows manufacturing organizations to: 

  • Empower workers with personalized and dynamic work instructions to perform at their peak productivity
  • Close the skills gap by capturing tribal knowledge from experts and making that knowledge a scalable corporate asset
  • Deliver AI-based insights and recommendations based on human worker data to help drive continuous improvement across the entire organization – from operations to training to quality.
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August 11, 2020

STRONGARM is a small to mid-sized company that designs and manufactures ergonomic and environmentally protected workstations for companies in a wide range of market segments, including life sciences, food and beverage, oil and gas, healthcare, and general manufacturing.

The company initially deployed Augmentir’s software platform 12 months ago, with a focus on improving quality assurance (QA) processes. STRONGARM had previously relied on paper-based work instructions and QA checklists, but as growth and shipments picked up, this method became unwieldy and the company selected Augmentir’s software platform to help digitize its operational workflows and improve quality.

“What we really liked about Augmentir was that they are a modern, SaaS-based company that really fit within our IT needs and helped us meet our quality and continuous improvement objectives. With Augmentir, we found a simple and easy-to-implement solution that allowed us to get going in less than an hour, and the results have been fantastic.”

Steve Thorne, President and CEO of STRONGARM

STRONGARM chose the Augmentir platform because of its ability to help them modernize their manufacturing environment and improve quality and efficiency. The company was able to quickly evaluate the Augmentir software platform, prove out key use cases, and fully implement the platform within days – all without significant IT involvement.

STRONGARM’s initial focus with the Augmentir platform was on the assembly and final quality control processes for the company’s most complex workstation and industrial display unit. Augmentir’s rapid authoring environment allowed STRONGARM to quickly migrate their existing paper-based instructions to digital, augmented instructions that incorporated rich media, checklists, verifications, and several other features that were central to their assembly and QC processes.

Using Augmentir has allowed STRONGARM to not only digitize their operation, but also realize significant improvements in quality and performance. With Augmentir, STRONGARM has been able to:

  • Completely digitize their Quality Assurance (QA) processes
  • Reduce QA time per system by 50% – from 30 minutes down to 15 minutes
  • 20% reduction in average build time in their most complex workstations
  • Improve and standardize on required QA and audit activities

According to Steve Thorne, General Manager at STRONGARM, “Augmentir’s AI-based ‘True Opportunity™’ system enables us to gain insight into how our technicians are performing, and autonomously identifies our largest capturable opportunities across our entire operation.”

“Because the process was so easy, our technicians were able to quickly incorporate Augmentir into their daily operations, and the results were immediate – technician productivity improved, and inspection times went down. Furthermore, when one of our senior and most experienced technicians retired recently, we were able to onboard a new technician and trust Augmentir’s AI engine to guide him during the learning curve to get product out the door at 100% quality so that we didn’t miss shipments. Once Augmentir’s AI engine determined that the worker had become proficient, it recommended that the instructions should be adjusted to enable him to complete the job faster while still meeting quality and safety goals. This has resulted in a 20% reduction in average build time in our most complex workstations.” Thorne added that based on the initial successes, STRONGARM plans to expand its use of Augmentir into the manufacturing operations of their ruggedized workstations used in the oil and gas industry.

“Based on the success of Augmentir for our QA processes, we have expanded the system into other areas of our manufacturing operation, including complex assembly, shipment staging, and preventive maintenance,” added Thorne. “Augmentir’s AI engine automatically helps identify the biggest areas of quality improvement – this is helping support our organization wide continuous improvement and quality initiatives”

From day one, Augmentir has been focused on providing affordable and easy-to-use solutions that create sustainable value for small, medium, and large sized businesses. The platform provides a suite of AI-powered tools to help teams author and publish digital work instructions and workflows and also provides an industrial remote assistance and collaboration solution to support remote expert guidance scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

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The company adopts Augmentir’s AI-powered Connected Worker platform to help accelerate on-boarding of new technicians and close skills gaps in real-time

 

HORSHAM, PA – May 12, 2020 Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, announced today that HOLT CAT, the largest Cat Machine & Engine Dealer in the United States, has selected Augmentir as its next-generation Connected Worker platform for its maintenance, repair and service operations. 

HOLT CAT sells, services and rents Cat equipment, engines and generators for construction, mining, industrial, petroleum and agricultural applications. With the selection and rollout of Augmentir’s connected worker software platform, HOLT CAT continues its commitment to delivering innovation in heavy equipment and engine service and repair. 

Augmentir’s software platform allows HOLT CAT to:

  • Move from paper-based to digital, augmented work instructions for service, maintenance, and repair procedures
  • Accelerate onboarding and training times for new technicians
  • Provide instant training for novice technicians
  • Improve overall efficiency and tracking using Augmentir’s AI-based operational insights

“We needed a software platform that could help us reduce on-boarding time for new technicians and help us reduce the variability in our standard job times,” said Brandon Acosta, Vice President of Enterprise Operations for HOLT CAT. “The Augmentir platform provides us with an easy-to-use set of tools to deliver rich guided procedures to our technicians helping them perform at their peak.”

“Furthermore, as we continue along our journey with Salesforce Field Service Lightning, we truly believe that the seamless connectivity of Augmentir with that platform will empower our technical staff within one end-to-end digital environment; not just what to do, but HOW to do it,” added Acosta.

Augmentir’s Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and also provides an industrial collaboration solution to support remote work scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

“We are excited to be selected as HOLT’s Connected Worker platform for its service, repair and maintenance applications,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform helps industrial companies to intelligently close skills gaps so that the entire workforce can perform at its peak. Additionally, our AI-based True Opportunity™ system helps companies identify the areas of largest capturable opportunity and make recommendations on how to capture them.”

With this selection, HOLT CAT believes that they will be able to utilize the Augmentir platform in other areas of its remanufacturing and rebuild operations, and also implement a more seamless integration across their business systems and workflows.

 

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About HOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Cat used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

 

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

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Online | On-demand

For equipment manufacturers, the traditional approach to installing, maintaining, and servicing their equipment has become increasingly challenging due to the current travel limitations and changing nature of work during COVID-19. In this webinar, join Augmentir in a discussion on how industrial OEMs are using AI-powered Connected Worker technology to transform how they service and support their customers and ensure field service continuity during this unprecedented time.

Whether you have your own service force or work through a dealer network, learn how Augmentir’s Connected Worker software platform is being used to:

  • Enable your customers and 3rd party service companies to install, maintain, and repair equipment using easy to understand Augmented Guided Instructions
  • Provide remote and virtual support through integrated Remote Assist collaboration tools
  • Use AI-driven “True Opportunities” to shed light on inefficiencies and service, repair, maintenance process improvement opportunities within your direct service force, dealer networks, and customers

Hear from Russ Fadel, CEO and Co-Founder of Augmentir on how Augmentir’s Connected Worker platform is using AI to ensure equipment manufacturers are continually support their customers and operating at their best.

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Accelerating Digital Transformation of the Frontline Workforce with an AI-based Connected Worker Platform

Organizations everywhere are facing 10x the rate of change versus prior decades. Those that see this as an opportunity in disguise and commit to innovate will separate themselves from the pack and reap competitive advantage of a kind that comes only once in many centuries. The top challenges leaders face include safety of every stakeholder, continuity in delivery to customers and staying ahead of competitors. AI Automation and AR enabled Remote collaboration are central now to the corporate innovation portfolio of any business leader and crucial to boosting productivity at a time when enterprises most need it.

As fewer people report to work on site, leaders need to do more with less by embracing AI powered automation and connected worker technology. Moreover, with experts retiring in large numbers, efficient knowledge transfer must be enabled with AR powered digital work instructions and visual-content-rich standard operating procedures. Augmentir, the world’s first connected worker platform which integrates AI and AR capabilities, meets the needs as a front runner in Industry4.0 applications which require convergence of physical and digital systems.

Join us for this webinar to hear from industry leaders Dr. DP Prakash and Lisa Sibilia, Co-CEOs of Youtopian, and Russ Fadel, CEO & Co-Founder of Augmentir as they share insights and best practices on how to help companies innovate to create a competitive advantage in today’s new normal. We will cover:

  • Key findings from Youtopian’s work in partnership with Augmentir
  • how connected worker technology is key to innovation with the frontline workforce in today’s COVID era
  • AI Automation and AR enabled Remote collaboration are central now to the corporate innovation portfolio of any business leader and crucial to boosting productivity at a time when enterprises most need it

Dr. DP Prakash, Co-CEO of Youtopian, was the former Global Head of Innovation at Global Foundries and has held numerous technology leadership roles spanning Research, Development and Manufacturing over two decades at IBM. Lisa Sibilia, Co-CEO of Youtopian, is an expert in Education Management and a graduate of the LEAD Corporate Innovation Program from the Stanford Graduate School of Business.

Also hear from Russ Fadel, CEO and Co-Founder of Augmentir as he shares insights into how connected worker technology is key to innovation with the frontline workforce in today’s COVID era, where companies are experiencing disruptions to the workforce and new constraints around social distancing and travel. Augmentir is the world’s only AI-Powered Connected Worker platform for industrial companies and the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization.

 

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Online | On-demand

It’s no secret that more and more processes on the manufacturing floor are becoming digitized and connected. Yet what is often times left out of the Digital Transformation / Industry 4.0 discussion are the people – the human workers that make up a critical and integral part of the manufacturing equation.

Augmentir recently presented to dozens of manufacturing companies along with the CPMT (Center of Powder Metallurgy Technology) at a virtual meeting on Nov 5, 2020, and introduced the audience to the increasing need and value of digitizing their front-line workforce, enhancing SOP’s and leveraging an Artificial Intelligence based connected worker solution.

This webcast is a recording of that presentation, and provides insight into how emerging technologies are changing the way we compete and operate in the manufacturing sector, and how now, more than ever, manufacturing companies are turning to digital technology to help guide and assist their workforces – helping them operate at peak levels of safety, quality, and productivity during this global pandemic.

This webcast will focus on 2 key technologies that are shaping the future manufacturing workforce – Augmented Reality and Artificial Intelligence, and will discuss why now is the time to consider these and start digitizing and connecting your frontline workforce.  These technologies are proving to be practical and effective ways to close skill gaps and transform training efforts – allowing your frontline workers to work safely and efficiently in today’s new normal

This webcast will cover topics that include:

  • The changing nature of work, and specifically how the global pandemic is not only changing how we manufacture and machine parts, but also changing everything we do.
  • Use cases on how digital technology is helping during these times
  • Share proven strategies and best practices on getting started
  • And highlight a few manufacturing companies who are embracing and leading with these technologies today
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