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In this latest episode of the Webex Partner Podcast series, join us for an inspiring conversation with Dave Landreth and learn more about Augmentir and the Future of Industrial Work. The speakers for this podcast include:

  • Dave Landreth, Head of Global Alliances – Augmentir
  • Parthasarathi Kar, Senior Manager, Business Solutions – Webex
  • Taryn Montero, Product Manager, Partnerships – Webex

HOLT CAT adopts Augmentir’s AI-powered Connected Worker platform to help accelerate on-boarding of new technicians and close skills gaps in real-time

HORSHAM, PA – May 12, 2020 Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, announced today that HOLT CAT, the largest Cat Machine & Engine Dealer in the United States, has selected Augmentir as its next-generation Connected Worker platform for its maintenance, repair and service operations. 

HOLT CAT sells, services and rents Cat equipment, engines and generators for construction, mining, industrial, petroleum and agricultural applications. With the selection and rollout of Augmentir’s connected worker software platform, HOLT CAT continues its commitment to delivering innovation in heavy equipment and engine service and repair. 

Augmentir’s software platform allows HOLT CAT to:

  • Move from paper-based to digital, augmented work instructions for service, maintenance, and repair procedures
  • Accelerate onboarding and training times for new technicians
  • Provide instant training for novice technicians
  • Improve overall efficiency and tracking using Augmentir’s AI-based operational insights

“We needed a software platform that could help us reduce on-boarding time for new technicians and help us reduce the variability in our standard job times,” said Brandon Acosta, Vice President of Enterprise Operations for HOLT CAT. “The Augmentir platform provides us with an easy-to-use set of tools to deliver rich guided procedures to our technicians helping them perform at their peak.”

“Furthermore, as we continue along our journey with Salesforce Field Service Lightning, we truly believe that the seamless connectivity of Augmentir with that platform will empower our technical staff within one end-to-end digital environment; not just what to do, but HOW to do it,” added Acosta.

Augmentir’s Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and also provides an industrial collaboration solution to support remote work scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

“We are excited to be selected as HOLT’s Connected Worker platform for its service, repair and maintenance applications,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform helps industrial companies to intelligently close skills gaps so that the entire workforce can perform at its peak. Additionally, our AI-based True Opportunity™ system helps companies identify the areas of largest capturable opportunity and make recommendations on how to capture them.”

With this selection, HOLT CAT believes that they will be able to utilize the Augmentir platform in other areas of its remanufacturing and rebuild operations, and also implement a more seamless integration across their business systems and workflows.

 

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About HOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Cat used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

 

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

Baker Hughes was able to reduce both unplanned downtime and mean time to resolution (MTTR) by 50% with remote assist and digitized maintenance workflows from Augmentir.

Baker Hughes was able to reduce both unplanned downtime and mean time to resolution (MTTR) by 50% with remote assist and digitized maintenance workflows from Augmentir.

AI-powered technology may be the missing puzzle piece for today’s workforce crisis.

Are you still printing work instructions and operating manuals? If so, we need to have a serious chat! Maybe you invested in “going digital” a while back and think your work is done. You’re not alone. It was considered “groundbreaking” when PDF files made their way to the factory floor. 

The first generation of digital work instructions were birthed after learning 46 percent of field technicians claimed paperwork and administrative tasks were the worst part of their day-to-day job. No argument here. Completing and filing paperwork is time-consuming and there is potential for lost information. There was an obvious upside to going digital, except for no longer being able to tell your supervisor that your dog ate your worker performance report. 

But even now that technology is ready for the archives. An estimated $1.3 trillion (and counting!) has been spent on digital transformation initiatives as the online connected workplace and market continue to move at a rapid pace. 

We are no fortune tellers, but studies show that 25 to 31 percent of 3.3. million business service jobs will be automated in the next decade. This doesn’t mean everyone is being replaced by robots. On the contrary. It means technology is improving to help workers do their jobs even better. Manufacturing companies need to be prepared to hop on this next-generation train if they aren’t already.

Move over one-size-fits-all training and work instructions 

The individualized, real-time, connected worker platform is here. Let us emphasize individualized. Connected worker platforms are being implemented in myriad industries, from automotive to food processing. Any industry which is adapting daily to the constant shifts and pressures of the global economy. Regardless of the industry, standard digital work instructions are no longer effective. They do not reflect the real-time changes happening in the operation, such as order fulfilment and materials inventory, or equipment maintenance needs and the capabilities of the workers operating the machines. Imagine working on the manufacturing floor for five years and handed with the same standardized work instructions as the new hire.

Does this make sense? Not anymore. Not when AI-based technology is changing what’s possible. And what’s different about this latest wave of technology that makes it so special? It’s built around optimizing the performance of people (Gasp.)

Change is inevitable. Growth is optional. – John C. Maxwell

A marriage made in heaven–the next generation of workers is ready for a digitally connected workplace

Recruiting and retaining talented workers is one of the greatest challenges facing operations today. We get it. But there’s good news. As one generation of workers readies for retirement, another is stepping up to fill the gap. Gen Z is overflowing with talented innovators in the tech world having grown up surrounded by non-stop advancements and devices. Need one of them to look somebody up in the phone book? Forget it. But need assistance when your home computer suddenly “dies”? These are your people. 

It’s more than video games. Their education has been largely based on a digital foundation. Nearly every function of their daily lives has an element of connectivity to the broader online world. You could say this generation is hardwired to respond best to customized digital learning platforms. It’s their love language. And so the potential to drastically improve productivity is real.

The beauty of the digitally connected worker–could they be “the One”?

The digitally connected worker has all the right stuff for a long-lasting relationship with your operation. The digital training and work instruction platform holds their unique inventory of skills, goals, and performance history, and works with them to become a better version of themselves on the floor. Workers whose individual needs are supported are better, more engaged employees. They have the self-confidence – as well as the tools and specific instructions – to address problems head on when they arise. An investment in AI-powered technology is an investment in a stable, adaptable, and reliable workforce.

Are you and your workforce ready to take this next step in digitization? Contact Augmentir to start the conversation. Together let’s step into the full potential that this generation has to offer to improve your operational efficiency.

Free Download

Free Download

A new generation of AI-based connected worker tools are allowing companies to deliver effective skills management, training, collaboration, and on the job support for today’s more dynamic, more flexible industrial workforce.

Join Augmentir at the top manufacturing and industrial trade shows and conferences across the country, where we will be speaking, sponsoring, and providing live demos of our AI-powered connected worker software.

The time has finally come for live conferences and tradeshows to return! 2022 in person events are now in full swing and we couldn’t be more excited. After two years of mainly virtual events, we are hitting the road for what we like to call “The Future of Work In Manufacturing 2022 Tour.” We’re attending all of the latest and greatest manufacturing and industrial trade shows and conferences across the country, where we will be speaking, sponsoring and providing live demos of our AI-powered connected worker software. We can’t wait to see you all in person, so let us know where we can expect to see you along the tour! 

 

MODEX: March 28-31, Atlanta, GA

MODEX 2022 is a free in-person event taking place March 28-31 in Atlanta, GA, and is ideal for anyone looking for ways to accelerate optimization and efficiency in their operations. You can expect to see RealWear and Augmentir at MODEX 2022. 

Stop by the RealWear booth for a hands-on demo of Augmentir’s AI-powered connected worker platform showcased on RealWear’s newest technology, Navigator 500. Augmentir’s platform is a suite of AI-powered connected worker tools that helps your workers perform at their best, providing opportunities for continuous improvement through workflow-based learning. When you combine that with RealWear’s Navigator 500, you allow your workers to perform tasks hands-free, providing safer and more efficient operations, ultimately achieving a 10-15% increase in productivity.

 

NADITA Conference: April 12-13, Las Vegas, NV

The North American Dealer Information Technology Association (NADITA) is Caterpillar’s annual conference for dealer IT leadership. NADITA provides invaluable aid in keeping Caterpillar dealers up-to-date on Caterpillar’s corporate IT strategy and trends within the industry. This year’s NADITA conference will focus on how leading CAT dealers are handling the biggest industry challenges today and how they plan to build a successful workforce for the future.

Join us at this year’s event to hear how CAT dealers like HOLT CAT use Augmentir’s suite of AI-powered connected worker tools to drive innovation and improve worker efficiency within its service and repair operations and help accelerate on-boarding of new technicians to close the skills gaps in real-time.

 

IME West Advanced Manufacturing: April 12-14, Anaheim, CA

IME West is the largest annual advanced manufacturing event in the United States, bringing together suppliers and buyers for every part of the product development cycle. Join design and manufacturing engineers, directors, and executives from thousands of companies walking the show floor, attending the conference, and looking for inspiration.

Among this year’s presenters will be Augmentir’s VP of Strategic Operations, Chris Kuntz, as he discusses building a modern connected manufacturing workforce with AI. In his session, Chris will discuss how AI is being used to shape today’s new workforce and address some of manufacturing’s biggest challenges.

 

Learning Solutions Conference and Expo: April 20-22, Orlando, FL

​​Learning Solutions Conference & Expo is where learning professionals from around the globe have gathered year after year to share and explore what works in L&D. The event consists of the full Conference and the free-to-attend Expo with 120+ practical sessions, invigorating keynotes, many opportunities for attendees to connect, and much more. The sessions are categorized under key L&D tracks including: Instructional Design, Management & Strategy, Emerging Tech, Tools, Learning Platforms, and more.

Stop by booth 410 to hear how companies like Bio-Chem Fluidics was able to improve learning and development by reducing training times of new hires by over 80% (from three months down to two weeks) using Augmentir’s AI-powered augmented worker platform while also driving continuous improvement across its entire manufacturing operation. 

 

North American Manufacturing Excellence Summit (NAMES): April 25-27, Chicago, IL

The North American Manufacturing Excellence Summit (NAMES) is an annual gathering of more than 500 of the most senior Manufacturing professionals from North America’s largest organizations and is the must-attend event for manufacturing executives. 

Attend the North American Manufacturing Excellence Summit to hear how Augmentir is helping companies like Colgate-Palmolive, Hunter Industries, Baker Hughes, and Bio-chem Fluidics accelerate digital transformation, reduce training and onboarding times, and drive continuous improvement across their manufacturing operation using AI-powered connected worker technology. Discover the necessary tools and knowledge needed to build a digital strategy that will boost productivity and promote quality improvements in your manufacturing organization.

 

The Connected Worker Summit: May 3-5, Houston, TX

Join us at this year’s Connected Worker Summit on May 3-5, 2022, and network with over 200 operations leaders at the Norris Conference Center in Houston, TX. Learn how to build a connected workforce to improve operational efficiency, training, asset management, quality, and safety.

At the Connected Worker Summit, discover how Augmentir’s AI-powered connected worker technology is being used to shape today’s new workforce and address some of manufacturing’s biggest challenges.

 

AWE USA: June 1-3, Santa Clara, CA

Join the most valuable community to connect, learn, and grow your business and personal life with Augmented Reality and Virtual Reality. AWE focuses on Augmented Reality (AR), Virtual Reality (VR), Mixed Reality (MR), immersive technologies and enabling technologies (eg. Artificial Intelligence-AI, interaction, haptics, 5G, streaming and more). 

Learn from those solving major technical challenges, bringing Augmented Reality and Virtual Reality into new sectors, considering ethical and legal issues, promoting diversity, and working on the cutting edge of AR/VR development. Explore AWE and discover your best way to get involved: global events, conferences and tradeshows, local and topical meetups and webinars from the AWE Nite community, classes and workshops in the AWE Academy, videos and reports: 365 days a year.

 

ARC Industry Forum: June 6-9, Orlando, FL

Join us at the 26th Annual ARC Industry Forum to speed up your progress with strategies and stories from the digital front lines. Learn more about how transforming factories, supply chains, and infrastructure will benefit technology end users and suppliers alike. Discover what your peers and industry leaders are doing today and what steps they are taking to prepare for the future.

Digital leaders have now validated their strategies against the real-world challenges brought on by the pandemic, and are accelerating their innovation and transformation initiatives. Many companies supported ‘connected’ remote and frontline workers far earlier than they anticipated, and will now do more. Having seen the power of disruptive technologies to transform business operations and competitive strategies, improve resilience, reduce costs, and better serve customers, it’s full speed ahead.   

 

Smart Manufacturing Experience: June 7-9, Pittsburgh, PA

With the U.S. occupying the 8th position in the top ten list of manufacturing innovation countries. The time is now for all U.S. manufacturers to embrace smart technologies to ensure the future of their business. Companies that are slow to implement these new technologies and processes could find themselves way behind their competitors. 

The Smart Manufacturing Experience enables manufacturers to get inspired and educated about emerging technologies that upskill the workforce, improve quality and advance the future of manufacturing. Participants will be immersed in a world of interactive learning and technology demonstrations. Live presentations, numerous connecting points, and visionary keynotes will deliver unparalleled understanding and know-how. This is a great opportunity for all manufacturers to explore the latest transformative technologies and make valuable connections.

 

Cisco Live: June 12-16, Las Vegas, NV

Cisco Live is the place to meet, greet, learn, and share ways of solving some of the biggest challenges out there. Let’s get back together to build community, share experiences, and explore the future of work.

Cisco Live delivers education and inspiration to technology innovators worldwide through large-scale in-person and digital events, as well as on-demand education. It is the premier destination for Cisco customers and partners to gain knowledge and to build community. As the place where the best and the brightest minds in IT come to learn, Cisco Live will ignite creativity, deliver practical know-how, and accelerate the connections that fuel your digital future.

 

Manufacturing X.0 Midwest: June 21-22, Chicago, IL

Renowned for the quality of its speakers, regional support, informative solution partners, MxD Tour and networking, Manufacturing X.0 Midwest – formerly Internet of Manufacturing – is not to be missed. On stage, find Midwestern and national manufacturing leaders teaching peers, in detail, how to take advantage of the competitive edge that technology offers, and advance digital transformation journeys.

Manufacturing X.0 is the only place to hear case studies and form common consensus with peers on how best to increase efficiencies, revenues, and resilience by leveraging digital technologies. Knowledge and discussion centers around automation and smart operations, digital transformation, and attracting talent and investment to the region’s manufacturing sectors.

 

We couldn’t be more excited to get back out there and discuss the biggest trends and challenges of the manufacturing workforce today and how Augmentir’s AI-powered connected worker technology is being used to shape today’s new workforce and address these challenges. Check back soon as we announce the second half of 2022 events!

AI-powered technology may be the missing puzzle piece for today’s workforce crisis.

AI-powered technology may be the missing puzzle piece for today’s workforce crisis in manufacturing.

 

Is it just us or does recruiting, training, and retaining top talent today feel a lot like searching for that one elusive puzzle piece? 

The seismic shift in the workforce is forcing us to get creative and be adaptable like never before. We can no longer try to force fit the old model of staffing and training into a space that looks drastically different. It’s not just about a labor shortage or the supply chain challenges created by the pandemic. Workers themselves are changing. What they want from work, and how they want to work. 

It’s a new generation and if we want to remain competitive in hiring in this ultra-competitive environment, we need to embrace the variable nature of the labor market and meet workers where they are. 

The solution to this head-scratching puzzle? AI-based technology. Digital work instructions and individualized training and on-the-job support can improve productivity, reliability, independence, and safety for every worker. It offers flexibility in scheduling for operations managers. It reduces downtime. All of which contribute to a more efficient – and profitable – operation.

Sound too good to be true? Brace yourselves. It’s not. Here are three ways that AI-powered technology can help.

1. Moving onboarding and training closer to the point of work

Imagine if we can teach someone in the context of doing their work. We could see an increase in productivity as they constantly evolve their learnings.

AI is allowing companies to understand a worker’s skillset and provides the ability for personalized digital work instructions to guide them in the context of work while they are doing their job, whether it’s a new worker or one with dozens of years of experience. With an AI-based onboarding approach, organizations are able to hire a wider range of individuals with varying skill sets and get those individuals productive faster.

2. Give support at the moment of need

Are you a people watcher? We are. Ever take notice of who is on the factory floor? Last time I checked, we got the “newbies” and “veterans”. The variability of the workforce, both skilled and young, proves that there’s not a one size fits all approach to troubleshooting and performance support.

Enter AI.

Give workers the support and guidance they need, at the moment of need, whether it’s immediate access to a digital troubleshooting guide, or connecting virtually with a subject matter expert.  Delivering personalized work procedures for every worker allows for continuous learning and growth.

3. Improve engagement and retention

Workers that are connected and empowered with digital technology can discover and nurture diverse skills based on their unique competencies and experience. They can earn greater responsibility and independence. This increases confidence and job satisfaction. Which in turn can improve employee retention and slow the revolving door of continual recruiting and training. 

The aftermath?

Workers are likely to stay and want to grow in the company when they feel included. Shortly, workers begin walking with poise and a “can-do” attitude to their next job task.

 

What else is possible with AI-powered connected worker technology?

AI-based technology is ideal for training workers in this variable environment. AI-based systems individualize information about workers based on previous training and data-driven performance insights. It offers step-by-step guidance at the moment of need for regularly scheduled maintenance as well as troubleshooting. It helps managers learn about workers’ existing skills and build a rationale for specific roles, resources, and certification support and then make clear recommendations based on demands.

Technology should fit into your business as simply as sliding that last puzzle piece into place. Workers are the heart of your business, and you should adapt techonogy to fit your business, not the other way around.

Technology should fit into your business as simply as sliding that last puzzle piece into place. That includes how you train your workers. But no two workers are exactly alike. Each will learn and approach problems differently. So why not use the technology that recognizes and adapts to those differences to your advantage?

 

To learn more about how Augmentir can help you embrace this opportunity, contact us for a personalized demo.

Recently, Augmentir completed a rigorous qualification audit as part of a Tier 1 Pharmaceutical Manufacturing company’s Good Manufacturing Practice (GMP), and we are pleased to announce that our product successfully passed the audit.

Alumni Spotlight recently announced The Top 100 Entrepreneurs of 2022, which recognizes innovative and devoted entrepreneurs dedicated to driving economic growth across the country, stimulating new employment opportunities in nearly every industry. In addition, those selected have shown dedication to further developing technologies that bring progress, economic growth, community development, and income generation for a brighter future. We are excited to announce that Augmentir’s CEO and Co-Founder, Russ Fadel, was named as one of the Top 100 Entrepreneurs of 2022! 

Russ graduated from Duke University with an undergraduate degree in mechanical engineering. After graduating, he went on to found four successful manufacturing software companies prior to Augmentir including Wonderware Software in 1987, Lighthammer (acquired by SAP) in 1997, and in 2008 ThingWorx (acquired by PTC). In 2017, Russ recognized that the most important asset, the human workers, were under-served. He co-founded Augmentir, the world’s only AI-powered Connected Worker platform, designed to increase the productivity and quality of processes involving frontline workers.

Since 2017, Augmentir has helped close the rapidly expanding skills gap in the industrial frontline workforce through the use of Artificial Intelligence, providing personalized guidance and support to manufacturing and service workers, enabling them to perform complex operational and maintenance tasks at their personal best. The suite of AI-powered connected worker tools helps industrial companies to deliver effective skills management, training, collaboration, and point of work support for today’s more dynamic industrial workforce. Augmentir’s software platform is already being used worldwide by leading industrial companies and organizations, including Colgate-Palmolive, Cisco, Baker Hughes, the U.S. Air Force, and Hunter Industries to digitize and optimize frontline work and deliver significant growth and continuous improvement in the areas of manufacturing, maintenance, service, and quality. Thanks to Russ’s leadership and guidance, Augmentir entered 2022 with triple revenue growth and is expanding its next generation Connected Worker offering globally.

 

To learn more about how AI is being used to digitize and modernize manufacturing operations, contact us for a personalized demo.