Baker Hughes was able to reduce both unplanned downtime and mean time to resolution (MTTR) by 50% with remote assist and digitized maintenance workflows from Augmentir.
In this latest episode of the Webex Partner Podcast series, join us for an inspiring conversation with Dave Landreth and learn more about Augmentir and the Future of Industrial Work. The speakers for this podcast include:
- Dave Landreth, Head of Global Alliances – Augmentir
- Parthasarathi Kar, Senior Manager, Business Solutions – Webex
- Taryn Montero, Product Manager, Partnerships – Webex
HORSHAM, Pennsylvania – 12. Mai 2020 – Augmentir, Inc., der führende Anbieter von auf künstlicher Intelligenz basierender Connected-Worker-Software für Industrieunternehmen, gab dies heute bekannt HOLT KAT, der größte Cat-Händler für Maschinen und Motoren in den Vereinigten Staaten, hat sich für Augmentir als Connected Worker-Plattform der nächsten Generation für seine Wartungs-, Reparatur- und Servicearbeiten entschieden.
HOLT CAT verkauft, wartet und vermietet Cat-Ausrüstung, -Motoren und -Generatoren für Bau-, Bergbau-, Industrie-, Erdöl- und Landwirtschaftsanwendungen. Mit der Auswahl und Einführung der Connected-Worker-Softwareplattform von Augmentir setzt HOLT CAT sein Engagement für Innovationen bei der Wartung und Reparatur von Schwermaschinen und Triebwerken fort.
Die Softwareplattform von Augmentir ermöglicht HOLT CAT:
- Wechseln Sie von papierbasierten zu digitalen, erweiterten Arbeitsanweisungen für Service-, Wartungs- und Reparaturverfahren
- Verkürzen Sie die Onboarding- und Schulungszeiten für neue Techniker
- Bieten Sie sofortiges Training für unerfahrene Techniker
- Verbessern Sie die Gesamteffizienz und das Tracking mit den KI-basierten betrieblichen Erkenntnissen von Augmentir
„Wir brauchten eine Softwareplattform, die uns helfen könnte, die Einarbeitungszeit für neue Techniker zu verkürzen und die Variabilität unserer Standardarbeitszeiten zu reduzieren“, sagte Brandon Acosta, Vice President of Enterprise Operations bei HOLT CAT. „Die Augmentir-Plattform bietet uns einen benutzerfreundlichen Satz von Tools, mit denen wir unseren Technikern umfassende geführte Verfahren bereitstellen können, die ihnen helfen, Höchstleistungen zu erbringen.“
„Darüber hinaus sind wir auf unserem weiteren Weg mit Salesforce Field Service Lightning fest davon überzeugt, dass die nahtlose Konnektivität von Augmentir mit dieser Plattform unser technisches Personal in einer durchgängigen digitalen Umgebung stärken wird; nicht nur, was zu tun ist, sondern WIE es zu tun ist“, fügte Acosta hinzu.
Die Connected Worker Platform von Augmentir ist eine umfassende Suite von KI-gestützten Tools, die Fertigungs- und Serviceteams dabei unterstützen sollen, den Betrieb zu verbessern, Qualifikationslücken zu schließen, Stammeswissen zu erfassen und kontinuierliche Verbesserungsbemühungen voranzutreiben. Die Plattform bietet Tools, die Teams beim Verfassen und Veröffentlichen digitaler Arbeitsanweisungen und Workflows unterstützen, und bietet außerdem eine industrielle Kollaborationslösung zur Unterstützung von Remote-Arbeitsszenarien. Darüber hinaus liefert die Plattform KI-basierte unternehmensweite Einblicke und Empfehlungen, die sich auf die Verbesserung der Qualität und Produktivität von Frontline-Mitarbeitern konzentrieren.
„Wir freuen uns, als Connected Worker-Plattform von HOLT für seine Service-, Reparatur- und Wartungsanwendungen ausgewählt worden zu sein“, sagte Russ Fadel, CEO und Mitbegründer von Augmentir. „Unsere KI-basierte Connected-Worker-Plattform hilft Industrieunternehmen dabei, Qualifikationslücken intelligent zu schließen, damit die gesamte Belegschaft Höchstleistungen erbringen kann. Darüber hinaus hilft unser KI-basiertes True Opportunity™-System Unternehmen dabei, die Bereiche mit den größten erfassbaren Chancen zu identifizieren und Empfehlungen zu deren Ergreifung abzugeben.“
Mit dieser Auswahl ist HOLT CAT der Ansicht, dass sie die Augmentir-Plattform in anderen Bereichen ihrer Wiederaufbereitungs- und Umbauvorgänge nutzen und auch eine nahtlosere Integration zwischen ihren Geschäftssystemen und Arbeitsabläufen implementieren können.
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Über HOLT CAT
HOLT KAT ist der autorisierte Caterpillar® Schwermaschinen- und Motorenhändler für 118 Bezirke in Süd-, Zentral-, Nord- und Osttexas. HOLT wurde 1933 gegründet und verkauft, wartet und vermietet Cat-Geräte, -Motoren, -Generatoren und -Lastwagen für Bau-, Bergbau-, Industrie-, Erdöl- und Landwirtschaftsanwendungen. HOLT vertreibt weltweit Gebrauchtgeräte von Cat und fertigt eine eigene Reihe kundenspezifischer Produkte, darunter Landmanagementprodukte und Wassertanker. Außerdem ist HOLT Händler für Link-Belt® Kräne, Trimble® Produkte für den Schwer- und Straßenbau und AccuGrade® Neigungskontrollsysteme.
Der Name Holt wird seit über 100 Jahren mit Schwermaschinen und Caterpillar in Verbindung gebracht. Die Besitzer von HOLT CAT, Peter J. Holt und Corinna Holt Richter, sind direkte Nachkommen von Benjamin Holt, der 1904 den ersten erfolgreichen Raupentraktor entwickelte, den er „Caterpillar“ nannte. HOLT CAT ist zu einem Synonym für Qualität, Integrität und Engagement für den Kundenservice geworden.
Augmentir™ ist die weltweit einzige KI-gestützte Connected Worker-Plattform für Industrieunternehmen. Augmentir ist das erste seiner Art, das Augmented Reality (AR) für Unternehmen mit künstlicher Intelligenz und maschinellem Lernen (KI/ML) kombiniert, um Qualifikationslücken intelligent zu schließen, damit Mitarbeiter an vorderster Front ihre Arbeit mit höherer Qualität und gesteigerter Produktivität ausführen und gleichzeitig eine kontinuierliche Verbesserung vorantreiben können die Organisation. Augmentir wird verwendet, um Mitarbeiter an vorderster Front in einer Vielzahl industrieller Anwendungsfälle intelligent zu führen und zu unterstützen – von Fertigungsteams in der Werkstatt bis hin zu Service- und Reparaturteams im Außendienst. Für weitere Informationen, besuchen Sie bitte www.augmentir.com.
Baker Hughes was able to reduce both unplanned downtime and mean time to resolution (MTTR) by 50% with remote assist and digitized maintenance workflows from Augmentir.
von Chris Kuntz -
Are you still printing work instructions and operating manuals? If so, we need to have a serious chat! Maybe you invested in “going digital” a while back and think your work is done. You’re not alone. It was considered “groundbreaking” when PDF files made their way to the factory floor.
The first generation of digital work instructions were birthed after learning 46 percent of field technicians claimed paperwork and administrative tasks were the worst part of their day-to-day job. No argument here. Completing and filing paperwork is time-consuming and there is potential for lost information. There was an obvious upside to going digital, except for no longer being able to tell your supervisor that your dog ate your worker performance report.
But even now that technology is ready for the archives. An estimated $1.3 trillion (and counting!) has been spent on digital transformation initiatives as the online connected workplace and market continue to move at a rapid pace.
We are no fortune tellers, but studies show that 25 to 31 percent of 3.3. million business service jobs will be automated in the next decade. This doesn’t mean everyone is being replaced by robots. On the contrary. It means technology is improving to help workers do their jobs even better. Manufacturing companies need to be prepared to hop on this next-generation train if they aren’t already.
Move over one-size-fits-all training and work instructions
The individualized, real-time, connected worker platform is here. Let us emphasize individualized. Connected worker platforms are being implemented in myriad industries, from automotive to food processing. Any industry which is adapting daily to the constant shifts and pressures of the global economy. Regardless of the industry, standard digital work instructions are no longer effective. They do not reflect the real-time changes happening in the operation, such as order fulfilment and materials inventory, or equipment maintenance needs and the capabilities of the workers operating the machines. Imagine working on the manufacturing floor for five years and handed with the same standardized work instructions as the new hire.
Does this make sense? Not anymore. Not when AI-based technology is changing what’s possible. And what’s different about this latest wave of technology that makes it so special? It’s built around optimizing the performance of people (Gasp.)
Change is inevitable. Growth is optional. – John C. Maxwell
A marriage made in heaven–the next generation of workers is ready for a digitally connected workplace
Recruiting and retaining talented workers is one of the greatest challenges facing operations today. We get it. But there’s good news. As one generation of workers readies for retirement, another is stepping up to fill the gap. Gen Z is overflowing with talented innovators in the tech world having grown up surrounded by non-stop advancements and devices. Need one of them to look somebody up in the phone book? Forget it. But need assistance when your home computer suddenly “dies”? These are your people.
It’s more than video games. Their education has been largely based on a digital foundation. Nearly every function of their daily lives has an element of connectivity to the broader online world. You could say this generation is hardwired to respond best to customized digital learning platforms. It’s their love language. And so the potential to drastically improve productivity is real.
The beauty of the digitally connected worker–could they be “the One”?
The digitally connected worker has all the right stuff for a long-lasting relationship with your operation. The digital training and work instruction platform holds their unique inventory of skills, goals, and performance history, and works with them to become a better version of themselves on the floor. Workers whose individual needs are supported are better, more engaged employees. They have the self-confidence – as well as the tools and specific instructions – to address problems head on when they arise. An investment in AI-powered technology is an investment in a stable, adaptable, and reliable workforce.
Are you and your workforce ready to take this next step in digitization? Contact Augmentir to start the conversation. Together let’s step into the full potential that this generation has to offer to improve your operational efficiency.
Eine neue Generation von KI-basierten Connected-Worker-Tools ermöglicht es Unternehmen, effektives Kompetenzmanagement, Training, Zusammenarbeit und On-the-Job-Support für die dynamischeren und flexibleren Industriearbeiter von heute bereitzustellen.
The time has finally come for live conferences and tradeshows to return! 2022 in person events are now in full swing and we couldn’t be more excited. After two years of mainly virtual events, we are hitting the road for what we like to call “The Future of Work In Manufacturing 2022 Tour.” We’re attending all of the latest and greatest manufacturing and industrial trade shows and conferences across the country, where we will be speaking, sponsoring and providing live demos of our AI-powered connected worker software. We can’t wait to see you all in person, so let us know where we can expect to see you along the tour!
MODEX 2022 is a free in-person event taking place March 28-31 in Atlanta, GA, and is ideal for anyone looking for ways to accelerate optimization and efficiency in their operations. You can expect to see RealWear and Augmentir at MODEX 2022.
Stop by the RealWear booth for a hands-on demo of Augmentir’s AI-powered connected worker platform showcased on RealWear’s newest technology, Navigator 500. Augmentir’s platform is a suite of AI-powered connected worker tools that helps your workers perform at their best, providing opportunities for continuous improvement through workflow-based learning. When you combine that with RealWear’s Navigator 500, you allow your workers to perform tasks hands-free, providing safer and more efficient operations, ultimately achieving a 10-15% increase in productivity.
The North American Dealer Information Technology Association (NADITA) is Caterpillar’s annual conference for dealer IT leadership. NADITA provides invaluable aid in keeping Caterpillar dealers up-to-date on Caterpillar’s corporate IT strategy and trends within the industry. This year’s NADITA conference will focus on how leading CAT dealers are handling the biggest industry challenges today and how they plan to build a successful workforce for the future.
Join us at this year’s event to hear how CAT dealers like HOLT CAT use Augmentir’s suite of AI-powered connected worker tools to drive innovation and improve worker efficiency within its service and repair operations and help accelerate on-boarding of new technicians to close the skills gaps in real-time.
IME West is the largest annual advanced manufacturing event in the United States, bringing together suppliers and buyers for every part of the product development cycle. Join design and manufacturing engineers, directors, and executives from thousands of companies walking the show floor, attending the conference, and looking for inspiration.
Among this year’s presenters will be Augmentir’s VP of Strategic Operations, Chris Kuntz, as he discusses building a modern connected manufacturing workforce with AI. In his session, Chris will discuss how AI is being used to shape today’s new workforce and address some of manufacturing’s biggest challenges.
Learning Solutions Conference & Expo is where learning professionals from around the globe have gathered year after year to share and explore what works in L&D. The event consists of the full Conference and the free-to-attend Expo with 120+ practical sessions, invigorating keynotes, many opportunities for attendees to connect, and much more. The sessions are categorized under key L&D tracks including: Instructional Design, Management & Strategy, Emerging Tech, Tools, Learning Platforms, and more.
Stop by booth 410 to hear how companies like Bio-Chem Fluidics was able to improve learning and development by reducing training times of new hires by over 80% (from three months down to two weeks) using Augmentir’s AI-powered augmented worker platform while also driving continuous improvement across its entire manufacturing operation.
The North American Manufacturing Excellence Summit (NAMES) is an annual gathering of more than 500 of the most senior Manufacturing professionals from North America’s largest organizations and is the must-attend event for manufacturing executives.
Attend the North American Manufacturing Excellence Summit to hear how Augmentir is helping companies like Colgate-Palmolive, Hunter Industries, Baker Hughes, and Bio-chem Fluidics accelerate digital transformation, reduce training and onboarding times, and drive continuous improvement across their manufacturing operation using AI-powered connected worker technology. Discover the necessary tools and knowledge needed to build a digital strategy that will boost productivity and promote quality improvements in your manufacturing organization.
Join us at this year’s Connected Worker Summit on May 3-5, 2022, and network with over 200 operations leaders at the Norris Conference Center in Houston, TX. Learn how to build a connected workforce to improve operational efficiency, training, asset management, quality, and safety.
At the Connected Worker Summit, discover how Augmentir’s AI-powered connected worker technology is being used to shape today’s new workforce and address some of manufacturing’s biggest challenges.
Join the most valuable community to connect, learn, and grow your business and personal life with Augmented Reality and Virtual Reality. AWE focuses on Augmented Reality (AR), Virtual Reality (VR), Mixed Reality (MR), immersive technologies and enabling technologies (eg. Artificial Intelligence-AI, interaction, haptics, 5G, streaming and more).
Learn from those solving major technical challenges, bringing Augmented Reality and Virtual Reality into new sectors, considering ethical and legal issues, promoting diversity, and working on the cutting edge of AR/VR development. Explore AWE and discover your best way to get involved: global events, conferences and tradeshows, local and topical meetups and webinars from the AWE Nite community, classes and workshops in the AWE Academy, videos and reports: 365 days a year.
Join us at the 26th Annual ARC Industry Forum to speed up your progress with strategies and stories from the digital front lines. Learn more about how transforming factories, supply chains, and infrastructure will benefit technology end users and suppliers alike. Discover what your peers and industry leaders are doing today and what steps they are taking to prepare for the future.
Digital leaders have now validated their strategies against the real-world challenges brought on by the pandemic, and are accelerating their innovation and transformation initiatives. Many companies supported ‘connected’ remote and frontline workers far earlier than they anticipated, and will now do more. Having seen the power of disruptive technologies to transform business operations and competitive strategies, improve resilience, reduce costs, and better serve customers, it’s full speed ahead.
With the U.S. occupying the 8th position in the top ten list of manufacturing innovation countries. The time is now for all U.S. manufacturers to embrace smart technologies to ensure the future of their business. Companies that are slow to implement these new technologies and processes could find themselves way behind their competitors.
The Smart Manufacturing Experience enables manufacturers to get inspired and educated about emerging technologies that upskill the workforce, improve quality and advance the future of manufacturing. Participants will be immersed in a world of interactive learning and technology demonstrations. Live presentations, numerous connecting points, and visionary keynotes will deliver unparalleled understanding and know-how. This is a great opportunity for all manufacturers to explore the latest transformative technologies and make valuable connections.
Cisco Live is the place to meet, greet, learn, and share ways of solving some of the biggest challenges out there. Let’s get back together to build community, share experiences, and explore the future of work.
Cisco Live delivers education and inspiration to technology innovators worldwide through large-scale in-person and digital events, as well as on-demand education. It is the premier destination for Cisco customers and partners to gain knowledge and to build community. As the place where the best and the brightest minds in IT come to learn, Cisco Live will ignite creativity, deliver practical know-how, and accelerate the connections that fuel your digital future.
Renowned for the quality of its speakers, regional support, informative solution partners, MxD Tour and networking, Manufacturing X.0 Midwest – formerly Internet of Manufacturing – is not to be missed. On stage, find Midwestern and national manufacturing leaders teaching peers, in detail, how to take advantage of the competitive edge that technology offers, and advance digital transformation journeys.
Manufacturing X.0 is the only place to hear case studies and form common consensus with peers on how best to increase efficiencies, revenues, and resilience by leveraging digital technologies. Knowledge and discussion centers around automation and smart operations, digital transformation, and attracting talent and investment to the region’s manufacturing sectors.
We couldn’t be more excited to get back out there and discuss the biggest trends and challenges of the manufacturing workforce today and how Augmentir’s AI-powered connected worker technology is being used to shape today’s new workforce and address these challenges. Check back soon as we announce the second half of 2022 events!
von Chris Kuntz -
AI-powered technology may be the missing puzzle piece for today’s workforce crisis in manufacturing.
Is it just us or does recruiting, training, and retaining top talent today feel a lot like searching for that one elusive puzzle piece?
The seismic shift in the workforce is forcing us to get creative and be adaptable like never before. We can no longer try to force fit the old model of staffing and training into a space that looks drastically different. It’s not just about a labor shortage or the supply chain challenges created by the pandemic. Workers themselves are changing. What they want from work, and how they want to work.
It’s a new generation and if we want to remain competitive in hiring in this ultra-competitive environment, we need to embrace the variable nature of the labor market and meet workers where they are.
The solution to this head-scratching puzzle? AI-based technology. Digital work instructions and individualized training and on-the-job support can improve productivity, reliability, independence, and safety for every worker. It offers flexibility in scheduling for operations managers. It reduces downtime. All of which contribute to a more efficient – and profitable – operation.
Sound too good to be true? Brace yourselves. It’s not. Here are three ways that AI-powered technology can help.
1. Moving onboarding and training closer to the point of work
Imagine if we can teach someone in the context of doing their work. We could see an increase in productivity as they constantly evolve their learnings.
AI is allowing companies to understand a worker’s skillset and provides the ability for personalized digital work instructions to guide them in the context of work while they are doing their job, whether it’s a new worker or one with dozens of years of experience. With an AI-based onboarding approach, organizations are able to hire a wider range of individuals with varying skill sets and get those individuals productive faster.
2. Give support at the moment of need
Are you a people watcher? We are. Ever take notice of who is on the factory floor? Last time I checked, we got the “newbies” and “veterans”. The variability of the workforce, both skilled and young, proves that there’s not a one size fits all approach to troubleshooting and performance support.
Give workers the support and guidance they need, at the moment of need, whether it’s immediate access to a digital troubleshooting guide, or connecting virtually with a subject matter expert. Delivering personalized work procedures for every worker allows for continuous learning and growth.
3. Improve engagement and retention
Workers that are connected and empowered with digital technology can discover and nurture diverse skills based on their unique competencies and experience. They can earn greater responsibility and independence. This increases confidence and job satisfaction. Which in turn can improve employee retention and slow the revolving door of continual recruiting and training.
Workers are likely to stay and want to grow in the company when they feel included. Shortly, workers begin walking with poise and a “can-do” attitude to their next job task.
What else is possible with AI-powered connected worker technology?
AI-based technology is ideal for training workers in this variable environment. AI-based systems individualize information about workers based on previous training and data-driven performance insights. It offers step-by-step guidance at the moment of need for regularly scheduled maintenance as well as troubleshooting. It helps managers learn about workers’ existing skills and build a rationale for specific roles, resources, and certification support and then make clear recommendations based on demands.
Technology should fit into your business as simply as sliding that last puzzle piece into place. Workers are the heart of your business, and you should adapt techonogy to fit your business, not the other way around.
Technology should fit into your business as simply as sliding that last puzzle piece into place. That includes how you train your workers. But no two workers are exactly alike. Each will learn and approach problems differently. So why not use the technology that recognizes and adapts to those differences to your advantage?
To learn more about how Augmentir can help you embrace this opportunity, Kontaktieren Sie uns für eine personalisierte Demo.
Augmentir ist die weltweit einzige KI-gestützte Connected Worker-Plattform. Augmentir wird von Produktions- und Dienstleistungsunternehmen eingesetzt, um ihre Mitarbeiter an vorderster Front zu befähigen, ihr Bestes zu geben und Jahr für Jahr Verbesserungen in Sicherheit, Qualität und Produktivität zu erzielen.
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