Connected frontline operations platforms are helping manufacturers reduce downtime and provide a foundation for a holistic preventive maintenance strategy.

Downtime in manufacturing refers to a period of time when a production line or machine is not in operation due to maintenance, repairs, or other issues. This can result in a loss of productivity, increased costs, and missed production targets, and it is estimated that in the US alone it costs manufacturers around $1 trillion dollars per year. Not surprisingly, the biggest factors that contribute to unplanned downtime are human error and improper maintenance.

To minimize downtime, manufacturers are turning to digital technology to transform their frontline operations and provide a foundation for a holistic preventive maintenance strategy.

reduce downtime in manufacturing

Reducing downtime with a Connected Frontline Operations Platform

Manufacturers often implement Total Productive Maintenance (TPM) as part of a more comprehensive preventive maintenance approach. TPM is a strategy commonly used in manufacturing and production operations to improve the effectiveness and reliability of equipment, which in turn can increase productivity and reduce downtime.

Total productive maintenance strives to reduce workplace losses by placing the responsibility of basic maintenance upkeep on the primary equipment user: the machine operator. This preventive practice consists of “8 pillars” to help improve equipment reliability and elevate worker productivity:

Autonomous Maintenance as pillar of TPM

At the front of this framework is Autonome Instandhaltung. Autonomous maintenance is a technique used in TPM that involves giving operators and other frontline employees the responsibility and authority to take care of their own equipment and work areas (e.g cleaning, safety checks, etc.). This can improve employee engagement by giving them a sense of ownership over their work and equipment, as well as a greater understanding of how their actions can impact productivity and quality. Additionally, involving employees in the maintenance process can lead to improved communication and teamwork, which can further enhance engagement.

This is where frontline operations platforms come into play.

Connected frontline operations platforms are digital software tools that can help standardize and improve the way operators perform maintenance tasks. They are used to improve communication, training, collaboration, guidance, and support for the operators.

Reduce machine downtime with Augmentir’s Connected Worker Solution

See how Augmentir can help you implement an effective autonomous maintenance program and optimize your frontline operations.

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downtime dashboard

Your connected workforce – a key to reducing downtime

Factory workers can have a significant impact on downtime in manufacturing. Whether it’s due to mistakes made by operators, non-optimal scheduling, or lack of communication, your workforce is at the center of your frontline operations. Factory workers can impact downtime in a variety of ways:

  1. Improper operation or maintenance: If factory workers are not properly trained on how to operate and maintain equipment, they may inadvertently cause downtime by making mistakes or not following proper procedures. Modern connected worker tools, like Augmentir’s connected worker solution, are increasingly being used to streamline training and digitize skills tracking to help ensure that the right people with the right skills are on the job.
  2. Safety incidents: Workers who do not follow proper safety procedures can cause accidents that lead to downtime while equipment is repaired or replaced. By digitizing safety procedures, manufacturers can ensure that workers perform the proper steps, and follow the proper protocols before performing a maintenance routine.
  3. Human error: Workers may make mistakes that lead to downtime, such as not properly setting up equipment or not noticing when a machine needs maintenance. Properly training employees on how to maintain and operate equipment can help to minimize downtime due to human error
  4. Quality issues: Workers may produce products that do not meet quality standards, which can lead to downtime while the products are reworked or scrapped.
  5. Lack of proper communication: Having clear and effective communication channels can help to quickly identify and address any issues that arise. Frontline communication tools like Augmentir can help improve communication and digitally record issues to better understand root causes. By identifying the underlying causes of downtime, manufacturers can take steps to prevent similar issues from occurring in the future.
  6. High turnover rate: High turnover rate can lead to a lack of experienced workers and can cause downtime while new employees are trained. While it’s difficult to completely prevent a high turnover rate, you can take measures to both expedite training for new hires, as well as create a more engaged, more empowered workforce. For example, Augmentir’s connected worker solution helps to accelerate new hire training and onboarding, and provides a skills management framework that helps to ensure that workers are excelling at their jobs.

It is important to note that factory workers are a crucial part of the manufacturing process and their role is vital for the success of the business. However, by providing workers with proper training, safety procedures, and communication channels, downtime in manufacturing due to human error can be reduced. Additionally, involving workers in the decision-making process and continuous improvement initiatives, can help to increase their ownership and responsibility towards the equipment, processes, and the whole factory’s performance.

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Augmentir is a connected worker solution that allows industrial companies to digitize and optimize all frontline processes that are part of their TPM strategy. The complete suite of tools are built on top of Augmentir’s patented Smart AI foundation, which helps identify patterns and areas for continuous improvement.

manufacturing kpi first time right

 

Learn how to standardize quality assurance procedures in manufacturing to improve overall quality and reduce errors.

It takes implementing just one wrong procedure for a product to end up defective and nowhere near ready for customer delivery. That’s why it’s important to standardize quality assurance (QA) procedures to ensure conformity on the shop floor and prevent product malfunctions.

But what is quality assurance? It is a process manufacturers use to determine whether a product or service meets necessary requirements for distribution. In a nutshell, QA procedures ensure customers receive quality products that are free of defects.

quality assurance procedures manufacturing

Learn how to standardize quality assurance procedures in manufacturing by exploring the following content:

What are quality assurance procedures?

QA procedures are a systematic process of establishing and maintaining set requirements for manufacturing reliable products and services. These procedures should be standardized by setting up a quality assurance system for workers to access. There, they can see how to complete certain tasks to avoid errors on the production floor.

Quality assurance methods can be categorized into three types, which we explain in the table below.

 

Type of QA methodDescriptionExample
Failure testingThis is the process of testing a product to see if it can withstand stress. The purpose is to identify any deficiencies.Manufacturers may place a product under heat, pressure, or vibration to test outcomes.
Statistical process control (SPC)SPC is an industry-standard practice for measuring and controlling product quality during the production process. Data is collected by measuring process inputs (dependent variables) in real time. This data is then transferred onto a graph with predetermined control limits based on how a type of product is expected to perform.A manufacturing line would apply statistical and analytical tools to monitor input variables and look for excesses or waste.
Total quality management (TQM)TQM is the idea that every employee, from assembly line workers to leadership, is committed to improving processes, products, and services.TQM may be implemented to raise overall productivity and make a manufacturer more competitive.

 

How to standardize quality assurance procedures

Quality assurance procedures help manufacturers develop products and services that meet customers’ needs and expectations. If implemented successfully, QA can catch any defects before they arise and substantially increase product quality.

It’s also vital to implement a quality assurance system to improve efficiency. Developing a unified system makes it easier to incrementally improve your production processes, and it’s essential for standardizing your quality assurance procedures.

Read on about the seven steps for successful QA implementation:

Step 1: Define Organizational Goals

Successful manufacturing QA begins by identifying how workers’ jobs are tied to an organization’s goals. It’s crucial for workers to know their company’s mission and how they fit into it. When employees understand how their individual goals relate to the organization’s goals, it can boost worker confidence — and in turn, production efficiency.

Step 2: Pinpoint Necessary Success Factors

It’s important to list the factors that make your quality assurance process successful. For instance, factors can include production processes, technical or customer support, and other things that make your organization great. Creating a list of major factors that contribute to company achievements will make it easier to update and manage those factors later on.

Step 3: Identify Your Customer Base

It’s vital to define your client case. If you know your customer, you’re more likely to create products and services that they would value.

Step 4: Gather Customer Feedback

Once you’ve established your customer base, it’s vital to incorporate what they think about your products and services. Frequent customer feedback can keep your quality assurance on track since it helps you identify and resolve product issues before they become critical problems. Reports can be gathered though surveys, email, phone, focus groups, or other methods. The goal is to achieve continuous feedback regardless of which methods you choose.

Step 5: Strive for Continuous Improvement

Quality assurance goes hand in hand with continuous improvement. The information you’ve gathered from customer surveys or other methods can now be used to implement any needed changes to your quality assurance process.

Continuous improvement can also be in the form of customer service training, changes to production processes, improvements to products or services, or anything that adds value to your organization.

Whatever you do, it’s crucial to study customer comments and use them to enhance operational procedures to ensure you’re delivering products that bring value and sell.

Step 6: Find QA Management Software

Once you’ve established the above steps, it’s time to start thinking about which quality QA software, or system, will help you better implement QA procedures. Picking the right software will aid with maintaining and improving production processes.

Step 7: Assess Results

Lastly, it’s important to measure your results. Your main goal is to ensure that your business meets the needs of each customer. Create measurable objectives for employees so that everyone knows what needs to be accomplished in a timely manner. If goals aren’t met, make sure workers are clear about what actions need to be taken to meet client satisfaction.

Take note: If your manufacturing firm does not reach its goals, it is hard to show a positive ROI to stakeholders. That’s why taking corrective action to meet company targets is more imperative than ever before.

Benefits of Implementing QA Procedures in Manufacturing

Quality assurance in manufacturing can offer a wide variety of benefits if management makes it a priority.

Some benefits of standardizing QA procedures include:

Cost-effectiveness: When done right, QA can prevent quality product issues before hitting the market. For instance, manufacturers won’t have to worry about scrapped parts, product returns, or other expenses due to poor-quality goods.

Greater workplace efficiency: Manufacturers will be able to better allot resources like time, money, and warehouse space if fewer product deficiencies exist. It boils down to this: it takes fewer resources to develop quality items if processes are in place to support the feat of QA procedures.

Enhanced Customer satisfaction: Customers will almost surely receive quality products in a timely manner if workers employ quality assurance techniques. If fewer product malfunctions exist, customers are more likely to keep coming back for more. In the end, it’s a win-win situation for both businesses and clients alike.

Industrial companies use Augmentir’s breakthrough system to standardize and optimize quality assurance procedures in manufacturing. With Augmentir, you will experience fewer errors and reduced product defect rates with our connected worker solution. Learn more about our quality use cases.

Contact us for a live demo to start optimizing your frontline operations today!

Smart Skills Management software is helping manufacturers bridge the gap between training, skills, and work to build a more resilient and agile workforce.

Where are you on your journey with adopting new and emerging technologies? Many manufacturers are jumping on the bandwagon for some of the latest tools that provide digital guidance to workers. Maybe you decided to implement digital work instructions to help workers safely and efficiently perform tasks. Or maybe you’ve bought skills management software to help you catalog and organize the skills and capabilities of different workers. But are either of these enough on their own to achieve all your production goals? Possibly, but unlikely.

Digital work instructions on their own deliver standard work guidelines but fail to consider the unique skills of each worker. Standalone skills management programs may offer a highlight reel of the skills and certifications of your workers but neglect to capture performance in real-time to provide accurate skills evaluations. Nor do they offer personalized training content needed to ensure workers perform their absolute best. Can we agree then these two features should go hand-in-hand?

One cannot exist without the other: Blending skills management into the flow of work

In the past, standalone skills management systems were sufficient because:

  • Turnover was infrequent so line supervisors knew everyone on their team and their current skills and endorsements, making it easy for the supervisor to assign work safely and optimally
  • Investments in training, reskilling, and upskilling were performed either in a one size fits all approach or through a purely subjective or anecdotal approach

Today, however, a different situation exists.

Line supervisors are dealing with team members that they don’t know well, new ones starting every day, and experienced ones leaving.  This creates safety issues and makes optimally assigning work difficult as not only are the workers variable, but their skill levels and certifications are a constantly moving target.

An integrated, closed-loop skills management system is the solution for this era of high workforce turnover and absenteeism.

 

skills and work

 

Skills management solutions that combine skills tracking capabilities with connected worker technology and on-the-job digital guidance can deliver significant additional value. Data from actual work performance can inform workforce development initiatives allowing you to target your training, reskilling, and upskilling efforts where they have the largest impact.

It can generate an abundance of valuable data to provide tailored training support and skills endorsements and identify workforce opportunities. What else is possible? Imagine reducing training costs, optimizing job scheduling, increasing safety, and improving productivity. And now consider what will happen when you add smart technology to this all-in-one package.

 

intelligently assign jobs

The power of smart digitization! Skills management and digital work instructions together boost productivity.

Connected worker solutions that combine skills management with digital work instructions, collaboration, and knowledge management are uniquely suited to optimize today’s variable workforce. AI-generated insights are pulled from patterns identified across all work activity in real-time. These insights identify where new and experienced workers may benefit from either reskilling or upskilling.

This combination of smart digital technology can also leverage your training resources, such as instructional videos, written instructions, or access to remote experts, to deliver personalized guidance for the worker to perform their best. These tools intelligently work together to help you assign workers to procedures based on required skill levels. No second guessing! Augmentir is the only smart connected worker solution to intertwine these management tools with AI making it a powerhouse for optimizing your operations and meeting production targets.

 

 

Learn how Smart Skills Management software is helping manufacturers bridge the gap between training, skills, and work to build a more resilient and agile workforce.

Download our latest eBook – The Future of Work: Connecting Skills Management with Standard Work.

 

Advanced manufacturing start-ups from around the world competed for a spot on Hexagon’s Sixth Sense open innovation platform, with 8 now getting the chance to win the top two coveted positions.

After a series of pitches and presentations to the Hexagon Manufacturing Intelligence panel of judges, we’re excited to announce that Augmentir was selected to join the second cohort for Hexagon’s Sixth Sense program.

Sixth Sense is an open innovation platform where scaling smart manufacturing start-ups can connect with world-class companies to solve some of humanity’s biggest challenges. Powered by Hexagon Manufacturing Intelligence it is an opportunity to share valuable resources, data, and ideas to accelerate progress and solve real world problems by creating transformative solutions that enable an autonomous future that benefits everyone.

Augmentir will be part of a program aimed at advancing manufacturing using visualization and digital reality, and intelligence and automation. This current cohort’s theme builds on Hexagon’s commitment to accelerate innovation and drive the global shift to a new sustainable way of operating. Sixth Sense will see a focus on the following areas of emerging technology: digital twin innovations, metaverse factory design, predictive and prescriptive intelligence, and autonomous and sustainable manufacturing operations.

Augmentir was selected due to our ability to shape the next generation of manufacturing solutions that will not only boost performance but benefit people and the planet. Augmentir’s Smart Connected Worker solution reduces the time needed to onboard new workers and guides workers of all skill levels. The software helps workers to do their job safely and correctly, mitigating the impact of workforce disruption.

By inviting the next generation of innovators to the table, Hexagon is sharing its resources and making connections that accelerate progress – pushing the boundaries of design, manufacturing, and engineering and starting to imagine a better future for the benefit of everyone.

Learn how to track employee skills in manufacturing and discover modern approaches to effective skills tracking.

In today’s manufacturing environment, it is daunting and time consuming to keep track of employee skill levels across the many different job tasks. With the constantly accelerating rate of turnover in the workforce, Excel or paper-based skills tracking processes of the past have become obsolete.

Leading manufacturers are now turning to smart digital technology to streamline skills tracking and connect it with frontline operations, giving them a competitive edge and boosting workplace safety productivity. Skills tracking software can be a great help to identify workers’ current skills and find any gaps. In a nutshell, such a tool helps automate, organize and simplify the process of evaluating employees’ skills and better understanding your workforce.

track employee skills in manufacturing

Learn more about how skills tracking is changing and the importance of integrating skills management into the flow of work by exploring the following topics:

Five approaches to effective skills tracking

According to a recent survey by McKinsey & Company, companies reported that tracking and validating skills and competencies was their top talent challenge.

Effective skills tracking can improve safety, productivity, and worker performance by helping match the right people with the right tasks. For any organization, there are multiple methods and tools that can be used to track the skills of your workforce:

1. Direct assessment

This approach focuses on one employee directly assessing another. This may be done as a form of peer review between employees or by a manager.

2. Self-assessment

This approach consists of employees conducting self-assessments of their skills and qualifications through surveys every few months.

3. Anonymous peer assessment

This approach involves coworkers anonymously assessing each other’s performance on projects or other tasks.

4. Skill assessment using HR or learning systems

This type of assessment can be done using an HR system (or a Learning Management System) to assess and update employee profiles based on training completed. For example, workers can report any courses finished, track their training data or report new certificates.

5. AI-based skills tracking software

Any of the above 4 methods are commonly used, however, the increasing workforce variability, absenteeism, and turnover is forcing new requirements. Increasingly, manufacturers are turning to AI-based software solutions to help digitally track and manage skills, and connect them with work execution.

HR/Learning systems or standalone skills tracking software solutions that attempt to automate skills tracking fall short of meeting the needs of today’s manufacturers because they do not connect the “skills that workers know” with the “work being done”. These standalone solutions may have been ideal for the stable, unchanging workforce of the past, but they are not suited for today’s era of high workforce variability.

skills and work

An integrated, closed-loop skills management system is the solution for this era of high workforce turnover and absenteeism. Skills management solutions that combine skills tracking capabilities with AI-based connected worker technology and on-the-job digital guidance can deliver significant additional value. Data from actual work performance can inform workforce development investments allowing you to target you training, reskilling, and upskilling efforts where they have the largest impact.

Benefits of tracking skills in manufacturing

Tracking skills in manufacturing can help identify the skills your employees already hold and those they still need to learn to properly do their jobs. Furthermore, using AI-based connected worker solutions, organizations can digitize and easily manage skills tracking and training programs and connect them with frontline operations.

Some benefits of tracking your employees’ skills using this approach include:

1. Boosts productivity on the shop floor

An organization’s commitment to cultivating its team’s skills can influence their attitudes toward the job. A worker is likelier to perform better when valued and appreciated. Skills tracking also ensures that workers are qualified to perform their job.

2. Ensure safety

Solutions that close the loop between training/skills and the work being done allow organizations to validate at the time of work assignment who has the skill level to safely perform a specific task. This helps to mitigate risk and ensure safety.

3. Intelligently assigning work

Ensure the right person is assigned to the right job. Manage work assignments based on skill level, endorsements, and actual job performance.

4. Closes the skills gap

Tracking skills is a great way to identify gaps between the skills employees already have and the skills they need. With this information, the company can arrange for additional training or other ways to invest in their employees. Keep in mind that as your manufacturing organization evolves and grows, so should your employee skillset.

5. Boosts internal communications

Employers who actively develop their employees’ skill levels are likelier to retain them. Tracking skills can also motivate and spur connections with team members.

6. Identify upskilling or reskilling opportunities

Use data from actual work performance, combined with an employee’s current skills and endorsements to inform your reskilling and upskilling decisions.

7. Enhances competitive edge

Although the purpose of effective skills tracking is to aid in worker growth and development, a byproduct is a stronger, more competitive organization as a whole. Knowing where improvements need to be made can close any learning gaps and boost the overall success of a company. Optimizing your workforce can help improve productivity in every department, giving your company a competitive edge in today’s market.

Features to look for in skills tracking software

Having the right features in skill tracking software can help a company be more productive and efficient. This type of software should help manufacturing facilities no only identify, assess, track and cultivate employee skills, but also improve operational safety and performance.

It’s important to look for the following features when deciding which software is right for you:

Training management
This feature helps businesses see how their teams are progressing and evaluate whether training opportunities are making an impact. It helps store employee training records for real-time access and evaluation, and measure training effectiveness based on actual job performance.

Certifications management
This feature helps employers manage employee certifications. If a worker’s certification is expiring, the software’s tracking functions should easily notify the parties involved.

Skills tracking integrated into the flow of work
Skill levels and current endorsements ensure that workers can perform tasks safely and correctly and, therefore need to be considered at the moment of work assignment and again at the moment of work execution.

Live dashboard
Skills tracking software with customizable dashboards offer a real-time view of employee skills, qualifications, and any skill gaps that may exist. Managers will have a better idea of where to allocate resources to train employees and who is a better fit for a role.

intelligently assign jobs

 

Learn how Smart Skills Management software is helping manufacturers bridge the gap between training, skills, and work to build a more resilient and agile workforce.

Download our latest eBook – The Future of Work: Connecting Skills Management with Standard Work.

 

Learn about what a skills matrix is, how these can be used and alternatives to help track employee skills.

A skills matrix is a grid that maps employees’ skills and qualifications. Companies use this information to manage, plan, and monitor current and desired skills for a position, team, department, or project.

skills matrix

Having a place to store each employee’s skills and experience level can help managers decide how to divvy up tasks. It’s also a great way to gauge areas of improvement.

A skills matrix is usually managed using a spreadsheet, but there are alternatives to skill matrices. For example, cloud-based skills management software can help identify and track employee competence and correlate it with actual job performance. The software can also help managers filter employee databases by skills to assemble teams or assign work based on specific qualifications.

To help you learn more about the skills matrix and its alternative, this article explores the following topics:

What is a skills matrix?

A skills matrix is a tool used by employers to track workers’ skills and expertise. Typically maintained in spreadsheet format, it usually includes skills that workers already possess, ones that are needed but underdeveloped, and those that are required to complete a project or perform a job function.

Each employee is given a rating on their proficiency in each skill and their interest in developing it. This gives managers great insight into who is qualified to complete certain tasks.

What are the benefits of using a matrix to track employee skills?

A skills matrix offers multiple benefits that can increase team performance and boost productivity. Some of its benefits include:

1) Brings awareness to employee skills

This tool shows what area a team member excels at and where they can improve. This can bring awareness to what skills need to be cultivated and what areas team members are already proficient in.

2) Sets team expectations

With the matrix outlining what skills are needed to complete a project, employees have a better idea of what’s expected and required to be proficient in their roles.

3) Shows where new hires are needed

The matrix gives employers a better idea if someone needs to be hired to fulfill a certain role. Knowing which skills are missing helps managers determine what kind of employee needs to be hired for a specific project.

How do I create a skills matrix?

Creating a skill matrix can provide a wealth of benefits to a business. You can set one up by following the steps below:

  1. Determine which skills are needed for your team based on job function or responsibility.
  2. Evaluate your workers’ skills and qualifications.
  3. Create a grading system to rate each employee’s current skill level.
  4. Fill in the missing criteria and manage the information in a central skills management system.

skills matrix for skills management

How can skills matrices be used in the manufacturing industry?

The manufacturing industry is always seeking skilled employees. Skilled matrices are an excellent way to cultivate the skills of current production plant workers and boost productivity.

This organizational tool also simplifies the hiring process. For example, it gives managers a better sense of what skill areas are lacking and who may be the right fit for the role.

The better equipped an employee is to do their job, the better a company’s bottom line will be.

What are the alternatives to using a skills and competency matrix?

If you’re looking for an alternative to using a spreadsheet to manage the skills of your team, consider cloud-based skills management software. These programs help businesses identify and track worker competency.

For example, this software maps skills from a centralized library to job profiles and individual employees to help managers analyze the abilities of their teams, the desired skills for each role and any skill gaps that exist. Learn more about skills management software in our guide.

Furthermore, skills management software not only allows you to efficiently manage skills for your frontline workers, it also enables you to use this skills mapping to intelligently assign work or identify upskilling or reskilling needs.
skills job proficiency mapping

 

Interested in learning how Augmentir’s connected worker platform can help you digitize and effectively manage skills within your manufacturing operation? Get in touch with us for a free demo.

 

Augmentir’s industry-leading suite of AI-based connected worker tools helps industrial companies combat the labor crisis with smart skills management and frontline productivity tools

Horsham, PA July 28, 2022Augmentir, the provider of the world’s only smart connected worker suite, today announced new innovations to its industry-leading solution. The company’s latest product features extend the functionality of its suite of smart connected worker tools with intelligent skills management, allowing companies to build a more skilled workforce while maximizing productivity within frontline operations.

Workforce shortages and shrinking retention rates remain top challenges for industrial operations, according to Deloitte. Today, almost 90% of manufacturers are struggling to fill crucial labor gaps, reporting that their frontline facilities are understaffed as much as 38% of the time. Augmentir’s suite of connected worker tools is designed to help manufacturers more efficiently onboard new workers and reduce the time it takes to get them productive.  Additionally, Augmentir’s Skills Intelligence provides the data and AI-powered insights to help managers make educated staffing decisions, to allocate team members where they can be the most productive. 

“Today’s announcement reinforces why Augmentir is in a category of its own in the competitive world of digital solutions for industrial frontline work,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Skills management has historically been paper-based and/or siloed solutions that weren’t designed for the level of workforce churn that companies are experiencing today. Additionally, they don’t give a clear and integrated picture of employee skills and their actual work proficiency, making it impossible to intelligently target reskilling and upskilling efforts. Not only does this impact the businesses ability to meet its production goals but it also leaves the worker without a means to grow in their career. These latest product updates deliver data-driven, digitized skills intelligence within a single suite of connected worker tools to help companies close the loop between training and work execution.”

Organizations such as Colgate-Palmolive, Baker Hughes, Hunter Industries, and the US Air Force currently leverage Augmentir’s suite of AI-based connected worker tools to connect, digitize, and optimize their frontline operations. With the addition of skills management and training, Augmentir is extending this value by offering organizations an easy way to visualize and track their workforce skills, while providing digitization and intelligence tools for all processes necessary to support the frontline workforce from hire to retire.

“Augmentir’s skills and certifications dashboard provides invaluable analytics into how effective our training truly is, allowing us to improve overall efficiency,” stated Yunior Murillo, Senior Operations Training Supervisor at Hunter Industries. “This gives us the ability to provide employees training when and where it’s needed on the production floor and intelligently connect it to our automation software and learning management systems.”

Augmentir’s complete lineup of smart features now includes:

  • Skills Management – Allows companies to efficiently track and manage skills for frontline teams, use this information when scheduling and assigning work, and leverage real performance insights to help target reskilling and upskilling
  • Work Execution – Digital workflow tools allow companies to digitize existing paper-based work procedures and SOPs with Augmentir’s no code content creation environment, and leverage data-driven workforce intelligence to deliver individualized worker guidance and support
  • Industrielle Zusammenarbeit – Provides workers with instant access to subject matter experts for specialized guidance and troubleshooting support using familiar collaboration tools, while offering the company insight into bottlenecks and improvement opportunities
  • Knowledge Management – Provides workers with frictionless access to curated knowledge that was previously fragmented in silos but is now available at the moment of need from a single interface

These capabilities, built on top of Augmentir’s patented “Smart” AI foundation, close the loop between training and work execution to deliver the data and in-line insights necessary to continuously improve operational excellence day-over-day, year-over-year. 

 

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Über Augmentir

Augmentir™ is the world’s only Smart Connected Worker suite. Augmentir’s software is a complete suite of connected worker tools that helps industrial companies digitize and optimize processes that support frontline workforces from “hire to retire”. Companies in manufacturing, service, energy, and construction leverage Augmentir’s suite of tools to deliver more intelligent skills management, training, collaboration, and on the job support for today’s more dynamic, more flexible industrial workforce. For more information, please visit www.augmentir.com.

Continued innovation differentiates Augmentir and delivers customer value across the entire operation, including safety, quality, operations, maintenance, and field service.

November 29, 2022 – Frost & Sullivan recently researched the connected worker solutions industry and, based on its findings, recognizes Augmentir with the 2022 Global Customer Value Leadership Award. The company provides an artificial intelligence (AI)-based connected worker solution for the industrial sector. Augmentir’s leadership brings a legacy of innovation excellence to the company, as its founders have designed and launched some of the best, most groundbreaking, and highly recognized industrial platforms, software, and systems in the market. Augmentir’s combined leadership, legacy, and innovation makes it the partner of choice in the connected worker space.

Augmentir awarded Frost & Sullivan Best Practice Award

Read the full report here.

Augmentir’s solution goes beyond its extensive expertise and best-in-class capabilities by establishing customer value as a strategic imperative. Its value proposition delivers rapid return on investment in two to three months, demonstrating high cost-efficiency while scaling up to match customer growth. Its seamless and frictionless approach and focus on fostering close relationships position it as a preferred vendor in the connected worker space, resulting in ongoing trust with customers.

The company works closely with customers during the pre- and post-purchase journey, offering support and guidance to achieve rapid training and increased productivity, creating a positive impact on continuous improvement and bottom line. For the workforce, Augmentir’s solution utilizes a suite of productivity tools and AI-based workforce intelligence to enable work in ways that are specifically engaging, rewarding, safer, and easier.

Samantha Fisher, a Best Practices research analyst at Frost & Sullivan, noted, “Augmentir outfitted its solution with digital tools designed to optimize frontline worker performance and deliver best-in-class results. It targets skills management, digital workflows, collaboration, and knowledge sharing, along with operational intelligence capabilities, to bring end-to-end results to industrial organizations and employees.”

Augmentir focuses on expanding customer value with existing clients and constantly monitors the market for new trends and use cases to help increase client base value. It creates a roadmap that delivers the highest impact and best outcomes, self-sufficiency, and ongoing satisfaction. Augmentir regularly enhances its products to ensure optimal performance, which allows companies to maximize the productivity of frontline operations. It is well-positioned to drive the connected worker space into its next growth phase, thereby growing its market share and sustaining its leadership in the coming years.

“Augmentir incorporates customer-focused strategies, practice implementation, revolutionary technology, and exceptional operational strategies, earning clients’ trust and loyalty and capturing more market share. It offers immense value to customers to solidify its reputation in the market,” said Sebastian Trolli, senior industry analyst in the Industrial Technologies practice at Frost & Sullivan. With its strong overall performance, Augmentir earns Frost & Sullivan’s 2022 Global Customer Value Leadership Award in the connected worker solutions industry.

Read the full report here.

connected worker platform

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

 

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About Frost & Sullivan

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Über Augmentir

Augmentir™ is the world’s only Smart Connected Worker solution. Augmentir’s software is a complete suite of connected worker tools that helps industrial companies digitize and optimize processes that support frontline workforces from “hire to retire”. Companies in manufacturing, service, energy, and construction leverage Augmentir’s suite of tools to deliver more intelligent skills management, training, collaboration, and on the job support for today’s more dynamic, more flexible industrial workforce. For more information, please visit www.augmentir.com