What is Remote Expert?

Remote Expert solutions are industrial collaboration tools that allow workers to virtually connect to subject matter experts for remote guidance and assistance. These software tools combine chat with live video, audio, file sharing, and augmented reality (AR) annotations to give technicians and workers more effective remote and virtual collaboration with subject matter experts.

Remote expert solutions are becoming commonplace in manufacturing and other industrial settings, where companies are faced with an increasingly distributed and remote workforce, yet still require team collaboration to help troubleshoot and resolve issues.