In the last ten years alone, billions of dollars have been invested in cloud technology, networking infrastructure, computing hardware, and software platforms to revolutionize the manufacturing and service enterprise. Until recently, few of these investments have been directed to support the activities of the hands-on or frontline workforce. Entrepreneurs with long experience in industrial software describe these frontline workers as the “forgotten component” of the enterprise, people hidden from view as if by a “cloak of invisibility.”

Recently, manufacturers have turned to emerging technologies like Enterprise Augmented Reality (AR) to solve challenges such as the imminent skills gap or the need to continuously improve productivity and quality. This market was created when wearable computers/smart glasses and augmented reality emerged as technologies that offered the promise of delivering live information to front-line workers in an immersive manner to be consumed hands-free. But despite the ubiquitous marketing images of people in smart glasses and VR goggles, Enterprise AR has had trouble generating sustainable value for industrial organizations and has therefore not been able to gain traction beyond test-pilots.

Harbor Research recently set out to examine a new software platform that takes a refreshingly new approach to integrating AR and Artificial Intelligence (AI) in a comprehensive offering that better enables manufacturing and services industry workers to perform their jobs.

Over the next couple of weeks, we will be examining the findings in the Harbor Research report and take a deep dive into:

  • Why Enterprise AR alone fails to provide value in manufacturing
  • How we can make frontline workers part of the digital journey through AI and AR
  • How a new revolution in worker productivity called “Augmented Operations” provides a step-change beyond traditional Electronic Work Instructions and Enterprise AR
  • How manufacturers can leverage the concept of Augmented Operations to continuously improve their operations  

Can’t wait to see the results? You can jump right into the the full Harbor Research Report and discover a new software platform that leapfrogs the current Enterprise AR market’s noise, clutter, and failures by cleverly unifying core work-instruction and process-development tools with AI and machine learning in a single, scalable solution.