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Augmentir Remote Assist is an industrial collaboration solution that allows manufacturing and service companies to remotely connect and collaborate with their frontline workforce and their customers.

Combine chat with live video, audio, file sharing, and annotations
One-to-many collaboration improves issue resolution and knowledge sharing
Supported on the devices your teams already use - iOS or Android mobile devices, or AR-enabled smart glasses

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For more information on Remote Assist and our Terms of Service, visit our FAQs.

In response to COVID-19, Augmentir is offering our Remote Assist industrial collaboration tool at no cost until the end of 2020. Connect your workforce and support customers remotely as travel restrictions and remote work policies increase worldwide.

Stream live video and audio between users on any device to improve issue resolution and remote knowledge sharing
Guide your field technicians and customers with live annotations for enhanced collaboration
Share and annotate images and documents between the worker and remote expert

Augmentir Remote Assist

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Augmentir’s Remote Assist is an industrial remote collaboration solution designed to help manufacturing and service teams get help whenever they need it.

Integrated chat allows subject matter experts to support conversations with multiple workers simultaneously to help diagnose and solve problems faster.
Live video and audio streaming, file sharing, and annotations enhance collaboration and improve issue resolution and remote knowledge sharing.
Recording of sessions with up to 40 participants to support business scenarios including remote Factory Acceptance Tests, and Site Acceptance Tests that are now being performed virtually due to travel restrictions related to COVID-19.
Intelligent grouping and multi-level escalation allows companies to support complex workflow and routing scenarios between users.

Connect your workforce and support customers remotely as travel restrictions and work-from-home policies increase nationwide

For Equipment OEMs and Dealers

For equipment makers that have support teams in the field, Augmentir’s Remote Assist allows them to remotely connect and collaborate with your subject matter experts to help troubleshoot and diagnose field service problems.

For Manufacturers

For manufacturers, help keep your employees safe and avoid travel by allowing technicians on the shop floor to remotely connect with subject matter experts.

For Service Organizations

Keep your field support teams safe by remotely connecting with customers to help quickly diagnose and troubleshoot issues. Enlist customers to provide remote inspection for problems reducing the need for service calls and, support your Field Techs remotely to eliminate second calls

Get Started with Augmentir for Free

Create your free account

Get Started with Augmentir Remote Assist for Free

Augmentir Remote Assist

Connect your workforce and support customers remotely as travel restrictions and work-from-home policies increase nationwide

For Equipment OEMs and Dealers

For Manufacturers

For Service Organizations

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