World’s only AI-based connected worker platform adds localization, enterprise connectors, and SSO to support the needs of Fortune 1000 customers in CPG, automotive, life sciences, industrial equipment, paper & packaging, energy, and food & beverage

 

HORSHAM, PA – March 16, 2021 Augmentir, Inc., the only provider of artificial intelligence-based connected worker software, today announced new features and updates to its market-leading connected worker platform to meet the needs of its expanding global customer base. The additional product features include localization support, enterprise connectors, single sign-on support, and multi-region scalability and redundancy. These enhancements will provide increased flexibility, security, and ease of use to help industrial companies digitize their operations on a global scale.

“Augmentir has been helping industrial companies of all sizes digitize their frontline workforce and deliver improved safety, quality, and productivity in today’s new normal,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Over the past several months we’ve worked closely with our enterprise customers to add several exciting features to our already easy-to-use platform. The new features we announced today will help these companies continue to expand their digital transformation efforts on a global scale.”

Today’s announcement includes:

  • Localization support for globally distributed worker teams, enabling companies to provide digital guidance and remote support in multiple languages for teams located across the globe.
  • Expanded library of Enterprise Connectors, which allow companies to fully integrate Augmentir into popular business applications. This release adds connectors for SAP, Salesforce, and Microsoft Dynamics, making it easy to integrate digital workflows and share data.
  • Enterprise security and Single Sign-On (SSO), enabling large enterprises to reduce security risks and streamline user experiences while delivering seamless access from anywhere.
  • Multi-Region Scalability and Redundancy, which increases Augmentir’s already marketing leading availability, providing business continuity and global availability for enterprises that operate across multiple global regions.

According to LNS Research:

“Industrial organizations clearly recognize the potential business value to be gained from Industrial Transformation (IX) investments aimed at digitally connecting the industrial frontline workforce. Work on the plant floor to field service is being revolutionized once again with deeper connectivity between the workforce and overall industrial operations. Connected Frontline Workforce technologies enable greater integration between people and systems across operations, extending capabilities to wherever work is performed.”

Augmentir’s AI-powered connected worker platform is being used to digitize operations across a range of industries, including food and beverage, pharmaceutical, consumer packaged goods, and automotive manufacturing, as well as utilities, oil and gas, mining, and industrial equipment manufacturing and service. The platform provides digital workflow and remote collaboration tools to help industrial companies intelligently guide and remotely support their frontline teams with a solution that is fully supported on mobile devices or AR-enabled smart glasses. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on continually improving the quality and productivity of frontline workers.

To learn more about the Augmentir connected worker platform, visit www.augmentir.com.

 

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

The growing skills gap in the manufacturing industry, combined with a tight labor market, is creating increased challenges for manufacturing companies of all sizes. In fact, in 2019 more than 25% manufacturers had to turn down new business opportunities due to a lack of workers, according to a report from the National Association of Manufacturers (NAM).

What’s behind this growing skills gap problem?

One key factor is the extraordinary number of retiring workers who are walking out the door with vast amounts of experience and skills. Unfortunately, for most manufacturers the knowledge possessed by this senior workforce has yet to be captured in any digital or electronic format. At the same time, a younger, more tech-savvy generation of unskilled workers is coming into the market. They may have the attitude and aptitude, but lack the skills required to effectively participate in day-to-day operations.

This lack of a skilled frontline workforce is creating an increased focus for manufacturing companies on training and up-skilling their workers. A recent article highlighted some staggering statistics on what lies ahead. According to the Manufacturing Institute: “Manufacturers are set to spend $26.2 billion on internal and external training initiatives for new and existing employees in 2020 to combat the shortage of available workers. Nearly 70% of manufacturers said they are creating or expanding training programs for their workforce. Three-quarters of respondents said upskilling workers helped to improve productivity, promotion opportunities and morale.”

Using Artificial Intelligence to Close the Skills Gap

Fortunately, manufacturers are turning to emerging digital technologies to equip and train their workforces with the tools and knowledge needed to be productive. Technologies such as mobile and wearable devices, augmented and mixed reality (AR/MR), and artificial intelligence (AI) are helping to connect a new generation of workers, and are allowing organizations to proactively deliver the right level of support and guidance.

One of the most notable examples of technology adoption is using artificial intelligence to augment human activity in manufacturing.

Artificial Intelligence has been branded as a threat to replace the human workforce, but some leading manufacturing companies are turning to AI as a way to help onboard and train new workers.

Artificial Intelligence is increasingly being used to augment, not replace, the human workforce. AI is uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge.

Supported by an increased level of connected-ness of today’s frontline workers, AI systems are capable of taking in large amounts of data and finding correlations and patterns that can be used to help improve productivity, enhance skills, and provide more cost-effective, targeted training. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are dozens of opportunities to address the skills gap, improve quality, and improve performance.

Using AI to Reduce Training Time

In one example, Bio-Chem Fluidics, a manufacturer of high performance pumps and valves for clinical diagnostics and analytical chemistry applications, is using AI combined with digital work instructions to improve the onboarding and training process for their new technicians and operators. One of the most significant impacts were achieved with training and onboarding new operators.

According to Bio-Chem, the company’s training time for temp workers has been reduced by over 80%.

“Augmentir has made our complex procedures very repeatable for operators of all skill levels. As a result, our training time for new operators has been reduced by over 80%. The flexibility and ease-of-use of the Augmentir platform have made it painless to implement across our company.”

Linsey Holden-Downes, Vice President of Operations at Bio-Chem

The company uses Augmentir’s AI-powered connected worker platform to digitize and standardize their work instruction library, and leverages Augmentir’s AI to deliver insights that are helping them optimize their training efforts.

After adopting Augmentir, it now takes their team lead roughly two weeks to fully train a new hire whereas prior to Augmentir, it would have taken three months of supervision. Additionally, the time spent monitoring new hires is dramatically reduced from an estimated 50% of a team lead’s time to just 10%.

Using AI to Augment Digital Work Instructions

Like Bio-Chem, many manufacturing companies rely on knowledge that is either recorded on paper or trapped in the heads of their senior workforce. With the increase in skilled technicians that are retiring, this is creating an urgency for companies to act.

STRONGARM, a Pennsylvania-based manufacturer, recently dealt with these issues. STRONGARM designs and builds ergonomic and environmentally protected workstations for companies in a wide range of markets, including food, pharmaceutical, CPG, packaging, and transportation. In recent years, the company faced growing challenges within its operation – an aging and retiring workforce, talent shortage, and increased competition – which increased pressures to produce high quality products at lower costs.

STRONGARM’s initial focus was on the assembly and final quality control processes for the company’s most complex workstation and industrial display unit. Augmentir’s rapid authoring environment allowed STRONGARM to quickly migrate their existing paper-based instructions to digital, augmented instructions that incorporated rich media, checklists, verifications, and several other features that were central to their assembly and QC processes.

According to Steve Thorne, General Manager at STRONGARM, “Augmentir’s AI-based ‘True Opportunity’ system enables us to gain insight into how our technicians are performing, and autonomously identifies our largest capturable opportunities across our entire operation.”

“When one of our senior and most experienced technicians retired recently, we were able to onboard a new technician and trust Augmentir’s AI engine to guide him during the learning curve to get product out the door at 100% quality so that we didn’t miss shipments. Once Augmentir’s AI engine determined that the worker had become proficient, it recommended that the instructions should be adjusted to enable him to complete the job faster while still meeting quality and safety goals.  This has resulted in a 20% reduction in average build time in our most complex workstations.”

Steve Thorne, General Manager, STRONGARM

The level of personalization that an AI-based system can deliver to work procedures and instructions allows companies to not only address initial skill gaps but also deliver continual improvements over time.

Intelligently supporting workers in real-time with remote experts and AI-bots

The benefits that AI can bring to industrial companies are not limited simply to standard operating procedures, work instructions, or training. Companies are also turning to AI as a way to intelligently guide and support frontline workers with real-time decision support. Connected workers are increasingly relying on “Remote Expert” capabilities to leverage the expertise of senior colleagues for on-the-job troubleshooting and problem solving. As we look ahead, AI-bots will be able to capture tribal knowledge of these subject matter experts during remote expert sessions, and intelligently guide workers that are experiencing the same situations.

Addressing the Skills Gap with Augmentir

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality.

Digital Work Instructions help guide connected workers with visual aids and augmented with AI-driven insights and contextual information enable workers to perform at their best.

Integrated Remote Expert assistance helps workers resolve issues faster using insights from Augmentir’s AI and information from the guided procedure.

Augmentir’s AI uses granular data  to identify the largest opportunities in improving the skills of the frontline workforce, and helps to drive continuous improvement throughout the organization.

Gartner recently published their annual Hype Cycle for Manufacturing Operations Strategy and Innovation in Manufacturing Industries. These two Hype Cycles focus on the leading-edge technologies and methodologies that will significantly change how manufacturers innovate, deliver and support products and services.

Augmentir was recognized as an important player in both Hype Cycle reports.

Emerging Technologies in Manufacturing

According to the report, “manufacturers that adopt the breakthrough opportunities presented as innovation profiles on this Hype Cycle will accelerate digitalization that increases the agility and ability to innovate products and business operations”.

These Hype Cycles, which reflect the convergence of the physical and virtual worlds, present several key mature and emerging technologies, including the following:

  • Connected Worker: Connected workers use digital technologies to improve and integrate their interactions with both physical and virtual surroundings. Through the use of digital work instructions, as well as augmented/mixed reality delivered through mobile/wearable devices, they are able to make faster and better decisions that optimize and improve a process or workflow that they participate in.
  • Immersive Experiences – Manufacturing Operations: According to Gartner, immersive experiences refer to enabling the perception of being physically present in a nonphysical world or enriching people’s presence in the physical world with content from the virtual world. The report covers three kinds of immersive experiences: Augmented Reality (AR), Mixed Reality (MR), and Virtual Reality (VR).
  • Machine Learning: Machine learning is a technical discipline that identifies patterns and generates predictions based on analyzing large sets of data. According to Gartner’s research: “In manufacturing operations, machine learning (ML) can take advantage of available data and rely on the algorithms to identify patterns and correlations. It can also use them to predict outcomes, to find the best course(s) of action and to control processes. Typical use cases include eliminating unplanned downtime and stoppages, increasing yield optimization, reducing energy usage, improving product quality or stabilizing production processes.”

Augmentir is mentioned in the context of Connected Workers and Immersive Experiences in Manufacturing Operations as software and solution provider.

Augmentir’s Approach to Connected Workers and Immersive Experiences in Manufacturing

Augmentir sits and the intersection of these innovation profiles, using artificial intelligence and machine learning (AI/ML) to amplify the value that digital technologies bring to the connected worker.

Digital Work Instructions help guide connected workers with visual aids and augmented with AI-driven insights and contextual information enable workers to perform at their best.

Integrated Remote Expert assistance helps workers resolve issues faster using insights from Augmentir’s AI and information from the guided procedure.

Augmentir’s AI uses granular data  to identify the largest opportunities in improving the skills of the frontline workforce, and helps to drive continuous improvement throughout the organization.

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality. According to Gartner, “The possibility of predicting performance is extremely attractive for manufacturers. This is driving the strong interest in ML. ML is an essential enabler of artificial intelligence (AI), smart factories and intelligent automation”.

Our view at Augmentir is that the purpose of a connected worker platform isn’t simply to deliver instructions and remote support to a frontline worker, but rather to optimize the performance of the connected worker ecosystem. Artificial intelligence is uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are were dozens of opportunities to improve performance.

Artificial Intelligene

This post by Augmentir CEO Russ Fadel was originally published on Medium.

I have been a fan of Marc Andreessen since the Netscape days — he has consistently predicted the macro changes in numerous marketscapes before virtually anyone else. Recently, I was watching Marc on Youtube “Why You Should Be Optimistic About the Future” and found his discussion on AI particularly enlightening, and in complete alignment with Augmentir’s journey. The entire video is worth watching, but the discussion on AI runs from between the 7:00 to 9:00 minute mark.

Some of the most insightful (paraphrased) quotes include:

  • “There is a more fundamental question — is AI a feature or an architecture?”
  • “A16z sees this with most start-up pitches now — ‘here are the 5 things my product does…and oh yeah, AI is always bullet number 6.’ Number 6 because it was the bullet they added after they created the deck”
  • “If AI is a feature, then this is correct, where every product will have AI sprinkled on it.”
  • “We (a16z) believe AI is an Architecture, and if it is, everything above this will need to be rewritten.”
  • “Ultimately, the goal of AI is to answer questions, even before the have been posed.”

At Augmentir we had to make a strategic decision at the time of company founding (late 2017), as to whether AI was going to be a feature of our connected worker platform or, whether it was going to be the architecture that our connected worker functionality ran on. We didn’t frame the decision as elegantly as Marc did, but we nevertheless asked, “will AI be a feature of our product or will it be pervasive?”

Even though no one in our space had chosen this path, we decided AI would be pervasive. We postulated that the purpose of a connected worker platform wasn’t to deliver instructions and remote support to a frontline worker, but rather to optimize the performance of the connected worker ecosystem. We knew that AI was uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, we predicted that there were dozens of opportunities to improve performance.

By building our connected worker platform on an AI architecture, all data is automatically pipelined, labelled, and cleansed, and is immediately available to start generating insights and recommendations. On this journey, the scope of what we can use AI for has even surprised us. Our initial thoughts were on personalizing instructions and content to make each frontline worker perform this current task safely and as quickly as they can, given their current proficiency. This immediately expanded to a generalized True Opportunity™ system that uses AI to stack rank where an organization has the largest capturable opportunities across all stakeholders. The range of this is astounding: which jobs have the largest monthly opportunity, which workers can benefit from targeted training, what is the optimum time to perform any given task, what inline training material can benefit from an update, what content/procedures would benefit the most from an update, etc.

The future looks even more fantastic — AI bots offer a realistic opportunity to capture tribal knowledge and convert it to a scalable corporate asset, and AI Diagnostic bots to make everyone an immediate expert.

This is only possible when you view AI as an architecture, not as a feature.

Industry’s only true SaaS platform enables industrial companies of all sizes to deploy a highly secure remote collaboration solution designed for the needs of the frontline workforce

HORSHAM, PA – February 16, 2021 Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software, today announced multiple mid-market companies have selected Augmentir Remote Assist as a remote collaboration solution for their frontline teams. Companies large and small continue to rely on Augmentir to connect and digitize their frontline workforces and deliver cost-effective remote worker assistance with minimal effort and virtually no IT overhead costs. The continued adoption of Augmentir’s connected worker platform within the mid-market sector is evidence that industrial companies of all sizes are continuing to shift towards digitizing their frontline work processes as a way to operate in today’s new normal.

Augmentir’s Remote Assist tool, a component of the company’s market leading AI-Powered Connected Worker platform, is an industrial collaboration solution designed to help frontline workers and end customers virtually collaborate and get assistance from subject matter experts, wherever they are located. The solution is available on both mobile devices and augmented reality (AR) enabled smart glasses, and allows users to remotely collaborate through chat, document exchange, and live video streaming with AR-based annotations.

Augmentir Remote Assist gives companies the ability to:

  • Connect frontline workers to internal or external subject matter experts: Help keep employees safe and avoid travel by allowing on-site workers to remotely collaborate with internal subject matter experts or OEM technicians without requiring onsite visits.
  • Connect customers to internal support teams: Keep internal support teams safe by remotely collaborating with customers to help quickly diagnose and troubleshoot issues.

“The continued adoption of Augmentir’s connected worker platform is evidence that industrial companies of all sizes are embracing innovation and continuing to shift towards innovative technology as a way to operate in today’s new normal,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform is designed for companies of all sizes to digitize all aspects of their frontline operations. This is especially important in the COVID era.”

Timber Building Systems and Luminance are among the industrial companies that have recently made the move to Augmentir’s connected worker solution as part of their digital transformation efforts.

Timber Building Systems (TBS, www.tbsaus.com.au), is revolutionizing the building industry with their unique post-tensioned pre-manufactured timber building system destined for residential, commercial and multi-story construction. The innovative system provides TBS’s clients with a sustainable solution, fast turnaround, exceptional architectural design flexibility, high quality, customer service, and lower overall costs.

“Our team needed a cost-effective solution that allowed us to deliver remote assistance and guidance for contractors performing on-site assembly and installation, domestically and internationally,” stated Rob Ravlic, Project Engineer at TBS. “We were able to implement the system quickly with Augmentir, and their Remote Assist solution allowed us to deliver the appropriate remote guidance to our teams, helping us avoid costly site visits and ensure the safety of our team. The solution allows us to continue to deliver excellent quality, quick installation, and lower overall costs to our clients.”

Visit www.tbsaus.com.au for more information on their revolutionary building system.

Luminance (www.luminance.net) helps organizations optimize their most important asset—their people. The company designs customized training, identifies and solves performance problems, and delivers high-value, customized courses.

“Real-time communication and collaboration with our clients is critical to the success of our business, and we need a tool that allows us to remotely deliver our services to our clients in a cost-effective manner,” stated Jeremy Robins of Luminance. “Augmentir’s Remote Assist platform enables us to remotely collaborate with our clients and provide virtual training and support, saving us precious time and eliminating unnecessary travel costs. Their platform has been a real life saver for our teams during these times.”

Augmentir’s Remote Assist is being used to digitize operations across a range of industries, including food and beverage, pharmaceutical, and consumer packaged goods manufacturing, as well as utilities, oil and gas, mining, and industrial equipment manufacturing and service. Combined with the Augmentir platform’s digital workflow capabilities, companies can quickly create digital work instructions to help guide workers to independently complete jobs safely and correctly, and leverage AI to direct continuous improvement efforts.

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

NOVEMBER 20, 2020

Four Ways Digital Technology is Helping Frontline Workers Operate in Today’s New Normal

The global pandemic has certainly changed the way we work – and for many manufacturers, the change will be permanent.

The impact of COVID-19, and subsequent changes in how factories are located, staffed, managed and digitized, and how customers are supported, are placing pressure on manufacturing operations leaders. Manufacturing companies of every size are now turning to digital and connected worker technology as a way to maintain business operations and business continuity. Technologies such as artificial intelligence (AI) and augmented reality (AR) based remote collaboration are now central to the corporate innovation portfolio of any business leader and crucial to boosting productivity at a time when enterprises most need it.

Here are four ways that connected worker technology is shaping the future industrial workforce and helping frontline workers operate at peak levels of safety, quality, and productivity during these times.

1. Provide Remote Assistance

Travel limitations and restrictions have forced companies to re-think how they support their staff and customers. As a result of COVID-19, manufacturers have initiated policies that encourage remote working, eliminate non-essential travel and instruct employees who are sick or under quarantine to stay home. This directly impacts the progression of operations that typically take place when multiple workers collaborate onsite.

AR-based virtual collaboration tools are providing business continuity for companies that can no longer rely on face-to-face interactions.

With on-demand remote expert functionality, onsite workers can quickly pull in an offsite colleague when their expertise is required. Many manufacturers are also extending this out to support virtual collaboration with 3rd party dealers and suppliers, customers, and even field service teams for those companies that provide equipment service and support. Digital work procedures, videos, realtime data and more are readily available and allow remote subject matter experts to intelligently guide and help workers on the job.

2. Reimagine Training

One of the challenges that has emerged during this pandemic has been workforce variability. Flexible staffing is becoming more the norm, and training/re-skilling is more important now than ever.

Traditional methods of classroom training have now become impractical if not impossible, and many companies are looking towards connected worker technology to help shorten training times and accelerate onboarding for new technicians. Use augmented reality (AR), visual aids, and contextual information to guide workers through complex tasks and deliver AR-based training experiences.

For example, Bio-Chem Fluidics, a mid-sized manufacturing company, was able to reduce new employee training time by over 80% – from three months down to two weeks. The use of visual aids and short training videos within digitized work procedures allowed their operation to onboard technicians at a faster rate and reduce downtime during learning periods, resulting in improved productivity.

3. Improve Quality and Productivity through Augmented Work Instructions

Another area where connected worker technology helps is through augmented work instructions. Equipped with digital devices that could include tablets, mobile phones, or even AR-enabled industrial smart glasses, frontline workers are able to receive fully augmented, guided instructions on any device to improve productivity, quality and allow workers to perform their jobs more independently. These help guide workers with visual aids, AR/MR experiences, and contextual information.

Digital work instructions enable manufacturing workers, customers, dealers, and field service technicians to complete assembly, installation, maintenance, or repair procedures at 100% quality without requiring face-to-face support. Artificial intelligence and machine learning (AI/ML) can be used to amplify the value that digital work instructions bring to the connected worker. AI is used to personalize the instructions to each worker’s proficiency level, which helps intelligently close the skills gap and enable workers to perform at their best.

4. Uncover Continuous Improvement Opportunities

It’s critical for manufacturers to monitor processes and track progress during this time so that they can make quick adjustments to ensure overall optimization. Our view at Augmentir is that the purpose of a connected worker platform isn’t simply to deliver instructions and remote support to a frontline worker, but rather to optimize the performance of the connected worker ecosystem.

Incorporating AI into a connected worker strategy enables true organizational optimization using the rich stream of activity data to recommend improvement actions to frontline workers, continuous improvement specialists, trainers, manufacturing engineers, and operation and service managers.

  • AI-based connected worker platforms can use granular data to identify the largest opportunities across the frontline workforce
  • For example, Augmentir’s AI-powered connected worker platform looks through all job data and uses AI to cleanse the data set and recognize the largest improvement opportunities for your company in productivity, training, quality, and delivers them to your team automatically through insights in the system
  • In doing that, the system learns a lot about each worker, and can dynamically match the instructions to each worker’s proficiency and capability, intelligently closing the skills gap
  • Finally, AI bots allow you to accumulate tribal knowledge (that your subject matter experts know) and convert it into a scalable, digital corporate asset

With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are dozens of opportunities to improve performance.


Now is the time to consider these and start digitizing and connecting your frontline workforce. These technologies are proving to be practical and effective ways to close skill gaps and transform training efforts – allowing your frontline workers to work safely and efficiently in today’s new normal. Book a personalized demo to learn more.

 

FEBRUARY 12, 2021

AR-based remote assistance for frontline workers - start your digital journey with Augmentir

By now, most of us have heard the phrase – “the global pandemic has changed the way we work”. This has proven to be true for all industrial companies, where the changing workplace dynamics, increased safety, and supply chain disruptions have forced companies to rethink how they support their workforce and empower them to perform at high levels of safety, quality, and productivity.

Many companies have shifted and adopted remote work policies to offset travel limitations and ensure safety. Despite the shift to remote work, there are still nearly 2 billion frontline or field workers in the global workforce. Most of these frontline jobs cannot be done remotely, yet these workers still need access to digital information, guidance, training, and support, which was previously given in person.

Bringing Remote Assistance Tools to the Frontline

Unfortunately, typical office videoconferencing and virtual collaboration tools (e.g. Zoom, Microsoft Teams), which are designed for desktop-based knowledge workers, are not always appropriate for the workplace of the frontline – workers on factory floors or healthcare facilities, engineers on oil rigs, or field service technicians out in the field.

Industrial connected worker solutions that include augmented reality (AR) based remote assistance are uniquely suited for the operating environments that frontline workers participate in, and for the mobile and wearable devices they use. These industrial solutions combine live video streaming with augmented reality to create a powerful collaboration tool for frontline teams.

Value Across a Range of Industrial Use Cases

  • Remote Support for Direct or Dealer Field Technicians – Remote expert guidance and assistance tools now enable support for service teams, allowing technicians that are on-site to perform maintenance and repair procedures with improved safety, quality and efficiency with the help from virtual subject matter experts.
  • Remote Support for Customers –  For companies that are unable to offer on-site service technicians, remote assistance tools provide the ability for customers to be more self sufficient and provide an improved level of self-service. Remote assist tools allow customers to connect with subject matter experts to safely and efficiently perform routine service and maintenance routines.
  • Remote assistance tools are also being used for internal manufacturing collaboration, where many companies are using remote assistance tools to virtually connect frontline workers in factories with remote subject matter experts (SMEs) to improve troubleshooting and support workers during changeover, maintenance, or other operational processes.
  • Manufacturers are also extending remote assistance tools out to OEMs and 3rd party SMEs for remote equipment maintenance, virtual factory and site acceptance tests, and troubleshooting when they are unable to travel onsite.

A Digitally Connected Workforce

Now is the time to consider remote assistance and collaboration solutions, and to begin on your journey towards digitizing and connecting your frontline workforce. In addition, with integrated digital workflows, frontline workers can be guided to independently complete jobs safely and correctly. AI & Human Feedback capture tribal knowledge, while AI is used for continuous improvement efforts. These technologies are proving to be practical and effective ways to close skill gaps and transform training efforts – allowing your frontline workers to work safely and efficiently in today’s new normal.


Learn more about how connected worker solutions that include augmented reality (AR) based remote assistance are uniquely suited for the frontline workforce. Check out our comprehensive guide and checklist of requirements for evaluating and selecting augmented reality (AR) based industrial Remote Assistance solutions.

The company adopts Augmentir’s AI-powered Connected Worker platform to empower its manufacturing workforce and improve operational efficiency

 

HORSHAM, PA – September 9, 2020 Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software for industrial companies, announced today that Hunter Industries, a global manufacturer of products for the irrigation, outdoor lighting, dispensing technology, and custom manufacturing sectors, has selected Augmentir as its next-generation Connected Worker platform for its manufacturing operations.

Hunter offers a full spectrum of water- and energy-efficient solutions for residential, commercial, municipal, and agricultural applications. The company’s diverse array of products can be seen all over the world. Hunter prides itself on core values of customer satisfaction, innovation, social responsibility, and valuing employees. The selection of Augmentir’s connected worker platform reinforces those themes, allowing Hunter to deliver digital tools that help their manufacturing workforce perform at their best and improve overall efficiency. The company’s initial focus for Augmentir is on their injection Molding and Extrusion departments, where changeover processes often lead to lengthy downtime.

Augmentir’s software platform allows Hunter to:

  • Digitize and standardize on work instructions for manufacturing, changeover, and quality assurance (QA) procedures
  • Create and deploy work instructions at a faster rate
  • Accelerate onboarding and provide on-the-job instant training for technicians
  • Gather instant feedback from their technicians as they perform tasks
  • Reduce scrap and prevent unplanned downtime and quality issues within its manufacturing operation
  • Provide remote guidance tools for technicians, allowing them to virtually connect with subject matter experts to help resolve manufacturing or maintenance issues

“The use of Augmentir within our manufacturing operation highlights our commitment to our people and innovation in the workplace,” stated Yunior Murillo, Operations Training Supervisor at Hunter Industries. “Augmentir’s platform allows our technicians to perform at their best while improving efficiency across our manufacturing department. Additionally, the operational insights provided by Augmentir’s AI allow us to focus our training efforts on individuals that need them most and intelligently guide our technicians in their day-to-day activities.”

The Augmentir Connected Worker Platform is a comprehensive suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture tribal knowledge, and drive continuous improvement efforts. The platform provides tools to help teams author and publish digital work instructions and workflows and also provides an industrial remote assistance and collaboration solution to support remote expert guidance scenarios. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.

“We are excited to work with Hunter and bring an innovative connected worker technology to its manufacturing operation,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform helps industrial companies to intelligently close skills gaps so that the entire workforce can perform at its peak.”

Hunter plans to expand its use of Augmentir across its operation and into its maintenance group, furthering the workforce efficiency and continuous improvement benefits that the platform offers.

 

About Hunter Industries

Hunter Industries is a global manufacturer of products for the irrigation, landscape lighting, custom manufacturing, and dispensing technology sectors. Founded in 1981, the family-owned company offers more than 1,000 products, including a complete spectrum of water-efficient solutions for residential, commercial, golf course, and agricultural irrigation systems. Hunter’s core mission will always remain the same: to deliver valued products and services, grow the company conscientiously, and remain true to the culture that make its employees proud to work at Hunter.

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.