In support of their global digital transformation efforts, Colgate-Palmolive’s Global Supply Chain group had been exploring tools to digitize equipment changeover and maintenance operations plus integrate into Colgate’s SAP ERP and MES Wonderware Systems and have selected Augmentir’s Connected Worker Platform.

Augmentir’s “AI-based” Connected Worker Platform offers connected worker technology with augmented work instructions. Equipped with digital devices that could include tablets, mobile phones, or even AR-enabled industrial smart glasses, frontline workers are able to receive fully augmented, guided instructions on any device to improve productivity, quality and allow workers to perform their jobs more independently. These help guide workers with visual aids, AR/MR experiences, and contextual information.

Significant Results in 6 Short Months

Since the selection of Augmentir in November 2020, Colgate has already seen tremendous progress towards its goals, and deployment has helped enable people at each of our global plants to build, maintain, and share their own localized content, plus boost adoption and productivity.

According to Colgate-Palmolive: “Augmentir platform’s ease of use and broad applicability to different scenarios helped to enable people at each of our global plants to build, maintain, and share their own localized content, and has boosted adoption”. Their results include:

  • 1060+ Digital WorkFlows created across 10 Plants (maintenance procedure, workflow, changeover, shift change
  • More than 16,500 Workflow executions and 500+ Procedures optimized
  • 10-30 minutes saved per shift
  • As much as 120 minutes reduced between Maintenance Notification and Maintenance Order Closure (Maintenance Execution Time)
  • Advanced statistics available for integration with other CP datasets for future integrations and improvements
  • Actual Maintenance Work Order times automatically captured and recorded in SAP PM, increasing the accuracy of maintenance planning and scheduling for sites utilizing SAP integration

Read the full article below.

 

Colgate-Palmolive Accelerates Digitization in Manufacturing Operations

How AI is Transforming Lean Manufacturing for Industry 4.0

Earlier this month, Augmentir CEO Russ Fadel and Bio-Chem Operations Manager Conor Puckett sat down to discuss how technology, specifically Artificial Intelligence and Connected Worker technology, are transforming lean manufacturing, driving continuous improvement and optimizing overall worker effectiveness in the manufacturing sector. 

For quite some time, Overall Equipment Effectiveness (OEE) has been used in lean manufacturing to evaluate the effectiveness of factory equipment, yet still, many manufacturers ignore the human aspect of a lean strategy. Unfortunately, this leaves manufacturers with a missed opportunity. Although measuring worker productivity and labor efficiency is not a new concept, the rise of digital technology is making it easier and more practical for the manufacturing workforce to connect with the support tools, real-time data and insights needed to propel them to do their best work.

In this webinar, Conor shares how Bio-Chem is driving their lean initiatives forward using technology and data to gain insight into how their workforce is performing, why that is important to them as a business and how they are using that information to drive continuous improvement efforts across their operations.

Russ provides his insights into how AI is really becoming transformational in terms of understanding the manufacturing workforce, optimizing their performance, and being used to gain insight into improving performance, quality, and productivity.

Watch the full webinar recording to:

  • Learn how to extend the principles of OEE to the manufacturing workforce
  • Discover proven approaches that leverage AI and connected worker technology to digitize manufacturing processes and uncover continuous improvement opportunities for improved worker efficiency and effectiveness
  • Uncover best practices for optimizing worker performance and enhancing workforce development program
  • Hear how Bio-Chem Fluidics uses AI and digital worker tools to improve quality and productivity within their manufacturing operations

The impact of COVID-19 has changed the manufacturing landscape permanently, and clear changes are necessary for manufacturing leaders in order to stay competitive and succeed in this new normal. This was the focus in Gartner’s recently published annual Hype Cycle for Manufacturing Operations Strategy, which focused on a portfolio of enabling capabilities and technologies, and their potential business impacts. The goal of this Hype Cycle report was to provide a holistic view of key concepts that can guide manufacturers when defining both short-term and long-term strategies for growth.

Augmentir was recognized as an important player for Connected Factory Worker technology and Immersive Experiences in Manufacturing.

Emerging Technologies in Manufacturing

According to Gartner, “a dynamic and volatile market environment is changing the face of manufacturing operations. This Hype Cycle will help manufacturing operations leaders shape future strategies, create roadmaps, align investments and educate peers.”

It is not business as usual in 2020. The impact of COVID-19, and changes in how factories are located, staffed, managed and digitized are placing pressure on manufacturing operations leaders. Technologies such as artificial intelligence (AI) and augmented reality (AR) based remote collaboration are central now to the corporate innovation portfolio of any business leader and crucial to boosting productivity at a time when enterprises most need it. This hype cycle highlights these, as well as other key mature and emerging technologies, including the following:

  • Connected Factory Worker: Connected factory workers use various digital tools to improve the safety, quality, and productivity of the jobs they perform. This technology helps connect workers to the “digital fabric” of the business, providing insight into the tasks they perform so that they can be optimized and continually improved on.
  • Immersive Experiences in Manufacturing Operations: According to Gartner, immersive experiences refer to enabling the perception of being physically present in a nonphysical world or enriching people’s presence in the physical world with content from the virtual world. Gartner sees using immersive experiences for quality and maintenance tasks, connecting with employees that are not able to be on-site, or wearables for safety management.

Augmentir is recognized in the context of Connected Factory Workers and Immersive Experiences in Manufacturing Operations as a software and solution provider.

Augmentir’s Approach to Connected Factory Workers and Immersive Experiences in Manufacturing

Augmentir sits at the intersection of these innovation profiles, using artificial intelligence and machine learning (AI/ML) to amplify the value that digital technologies bring to the connected worker.

 

Digitized workflows and augmented work instructions help guide connected workers with visual aids and contextual information. AI is used to personalize the instructions to each worker’s proficiency level, which helps intelligently close the skills gap and enable workers to perform at their best.

Remote Expert guidance helps workers resolve issues faster by leveraging collaboration with remote subject matter experts. Integrated chat allows one expert to support multiple workers. Multi-level escalation helps connected workers solve problems faster.

Augmentir’s AI-based “True Opportunity” system uses granular data to identify the largest opportunities in improving the skills of the frontline workforce and helps to drive continuous improvement throughout the organization.

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality. According to Gartner, “The possibility of predicting performance is extremely attractive for manufacturers. This is driving the strong interest in ML. ML is an essential enabler of artificial intelligence (AI), smart factories and intelligent automation”.

Our view at Augmentir is that the purpose of a connected worker platform isn’t simply to deliver instructions and remote support to a frontline worker, but rather to optimize the performance of the connected worker ecosystem. Artificial intelligence is uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are were dozens of opportunities to improve performance.

If you’d like to see how our AI is able to uncover and rank “True Opportunities” across your workforce and improve overall worker performance or drive continuous improvement, schedule a demo today.

 

World’s only AI-based connected worker platform adds localization, enterprise connectors, and SSO to support the needs of Fortune 1000 customers in CPG, automotive, life sciences, industrial equipment, paper & packaging, energy, and food & beverage

 

HORSHAM, PA – March 16, 2021 Augmentir, Inc., the only provider of artificial intelligence-based connected worker software, today announced new features and updates to its market-leading connected worker platform to meet the needs of its expanding global customer base. The additional product features include localization support, enterprise connectors, single sign-on support, and multi-region scalability and redundancy. These enhancements will provide increased flexibility, security, and ease of use to help industrial companies digitize their operations on a global scale.

“Augmentir has been helping industrial companies of all sizes digitize their frontline workforce and deliver improved safety, quality, and productivity in today’s new normal,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Over the past several months we’ve worked closely with our enterprise customers to add several exciting features to our already easy-to-use platform. The new features we announced today will help these companies continue to expand their digital transformation efforts on a global scale.”

Today’s announcement includes:

  • Localization support for globally distributed worker teams, enabling companies to provide digital guidance and remote support in multiple languages for teams located across the globe.
  • Expanded library of Enterprise Connectors, which allow companies to fully integrate Augmentir into popular business applications. This release adds connectors for SAP, Salesforce, and Microsoft Dynamics, making it easy to integrate digital workflows and share data.
  • Enterprise security and Single Sign-On (SSO), enabling large enterprises to reduce security risks and streamline user experiences while delivering seamless access from anywhere.
  • Multi-Region Scalability and Redundancy, which increases Augmentir’s already marketing leading availability, providing business continuity and global availability for enterprises that operate across multiple global regions.

According to LNS Research:

“Industrial organizations clearly recognize the potential business value to be gained from Industrial Transformation (IX) investments aimed at digitally connecting the industrial frontline workforce. Work on the plant floor to field service is being revolutionized once again with deeper connectivity between the workforce and overall industrial operations. Connected Frontline Workforce technologies enable greater integration between people and systems across operations, extending capabilities to wherever work is performed.”

Augmentir’s AI-powered connected worker platform is being used to digitize operations across a range of industries, including food and beverage, pharmaceutical, consumer packaged goods, and automotive manufacturing, as well as utilities, oil and gas, mining, and industrial equipment manufacturing and service. The platform provides digital workflow and remote collaboration tools to help industrial companies intelligently guide and remotely support their frontline teams with a solution that is fully supported on mobile devices or AR-enabled smart glasses. In addition, the platform delivers AI-based organization-wide insights and recommendations that focus on continually improving the quality and productivity of frontline workers.

To learn more about the Augmentir connected worker platform, visit www.augmentir.com.

 

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.

The growing skills gap in the manufacturing industry, combined with a tight labor market, is creating increased challenges for manufacturing companies of all sizes. In fact, in 2019 more than 25% manufacturers had to turn down new business opportunities due to a lack of workers, according to a report from the National Association of Manufacturers (NAM).

What’s behind this growing skills gap problem?

One key factor is the extraordinary number of retiring workers who are walking out the door with vast amounts of experience and skills. Unfortunately, for most manufacturers the knowledge possessed by this senior workforce has yet to be captured in any digital or electronic format. At the same time, a younger, more tech-savvy generation of unskilled workers is coming into the market. They may have the attitude and aptitude, but lack the skills required to effectively participate in day-to-day operations.

This lack of a skilled frontline workforce is creating an increased focus for manufacturing companies on training and up-skilling their workers. A recent article highlighted some staggering statistics on what lies ahead. According to the Manufacturing Institute: “Manufacturers are set to spend $26.2 billion on internal and external training initiatives for new and existing employees in 2020 to combat the shortage of available workers. Nearly 70% of manufacturers said they are creating or expanding training programs for their workforce. Three-quarters of respondents said upskilling workers helped to improve productivity, promotion opportunities and morale.”

Using Artificial Intelligence to Close the Skills Gap

Fortunately, manufacturers are turning to emerging digital technologies to equip and train their workforces with the tools and knowledge needed to be productive. Technologies such as mobile and wearable devices, augmented and mixed reality (AR/MR), and artificial intelligence (AI) are helping to connect a new generation of workers, and are allowing organizations to proactively deliver the right level of support and guidance.

One of the most notable examples of technology adoption is using artificial intelligence to augment human activity in manufacturing.

Artificial Intelligence has been branded as a threat to replace the human workforce, but some leading manufacturing companies are turning to AI as a way to help onboard and train new workers.

Artificial Intelligence is increasingly being used to augment, not replace, the human workforce. AI is uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge.

Supported by an increased level of connected-ness of today’s frontline workers, AI systems are capable of taking in large amounts of data and finding correlations and patterns that can be used to help improve productivity, enhance skills, and provide more cost-effective, targeted training. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are dozens of opportunities to address the skills gap, improve quality, and improve performance.

Using AI to Reduce Training Time

In one example, Bio-Chem Fluidics, a manufacturer of high performance pumps and valves for clinical diagnostics and analytical chemistry applications, is using AI combined with digital work instructions to improve the onboarding and training process for their new technicians and operators. One of the most significant impacts were achieved with training and onboarding new operators.

According to Bio-Chem, the company’s training time for temp workers has been reduced by over 80%.

“Augmentir has made our complex procedures very repeatable for operators of all skill levels. As a result, our training time for new operators has been reduced by over 80%. The flexibility and ease-of-use of the Augmentir platform have made it painless to implement across our company.”

Linsey Holden-Downes, Vice President of Operations at Bio-Chem

The company uses Augmentir’s AI-powered connected worker platform to digitize and standardize their work instruction library, and leverages Augmentir’s AI to deliver insights that are helping them optimize their training efforts.

After adopting Augmentir, it now takes their team lead roughly two weeks to fully train a new hire whereas prior to Augmentir, it would have taken three months of supervision. Additionally, the time spent monitoring new hires is dramatically reduced from an estimated 50% of a team lead’s time to just 10%.

Using AI to Augment Digital Work Instructions

Like Bio-Chem, many manufacturing companies rely on knowledge that is either recorded on paper or trapped in the heads of their senior workforce. With the increase in skilled technicians that are retiring, this is creating an urgency for companies to act.

STRONGARM, a Pennsylvania-based manufacturer, recently dealt with these issues. STRONGARM designs and builds ergonomic and environmentally protected workstations for companies in a wide range of markets, including food, pharmaceutical, CPG, packaging, and transportation. In recent years, the company faced growing challenges within its operation – an aging and retiring workforce, talent shortage, and increased competition – which increased pressures to produce high quality products at lower costs.

STRONGARM’s initial focus was on the assembly and final quality control processes for the company’s most complex workstation and industrial display unit. Augmentir’s rapid authoring environment allowed STRONGARM to quickly migrate their existing paper-based instructions to digital, augmented instructions that incorporated rich media, checklists, verifications, and several other features that were central to their assembly and QC processes.

According to Steve Thorne, General Manager at STRONGARM, “Augmentir’s AI-based ‘True Opportunity’ system enables us to gain insight into how our technicians are performing, and autonomously identifies our largest capturable opportunities across our entire operation.”

“When one of our senior and most experienced technicians retired recently, we were able to onboard a new technician and trust Augmentir’s AI engine to guide him during the learning curve to get product out the door at 100% quality so that we didn’t miss shipments. Once Augmentir’s AI engine determined that the worker had become proficient, it recommended that the instructions should be adjusted to enable him to complete the job faster while still meeting quality and safety goals.  This has resulted in a 20% reduction in average build time in our most complex workstations.”

Steve Thorne, General Manager, STRONGARM

The level of personalization that an AI-based system can deliver to work procedures and instructions allows companies to not only address initial skill gaps but also deliver continual improvements over time.

Intelligently supporting workers in real-time with remote experts and AI-bots

The benefits that AI can bring to industrial companies are not limited simply to standard operating procedures, work instructions, or training. Companies are also turning to AI as a way to intelligently guide and support frontline workers with real-time decision support. Connected workers are increasingly relying on “Remote Expert” capabilities to leverage the expertise of senior colleagues for on-the-job troubleshooting and problem solving. As we look ahead, AI-bots will be able to capture tribal knowledge of these subject matter experts during remote expert sessions, and intelligently guide workers that are experiencing the same situations.

Addressing the Skills Gap with Augmentir

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality.

Digital Work Instructions help guide connected workers with visual aids and augmented with AI-driven insights and contextual information enable workers to perform at their best.

Integrated Remote Expert assistance helps workers resolve issues faster using insights from Augmentir’s AI and information from the guided procedure.

Augmentir’s AI uses granular data  to identify the largest opportunities in improving the skills of the frontline workforce, and helps to drive continuous improvement throughout the organization.

Gartner recently published their annual Hype Cycle for Manufacturing Operations Strategy and Innovation in Manufacturing Industries. These two Hype Cycles focus on the leading-edge technologies and methodologies that will significantly change how manufacturers innovate, deliver and support products and services.

Augmentir was recognized as an important player in both Hype Cycle reports.

Emerging Technologies in Manufacturing

According to the report, “manufacturers that adopt the breakthrough opportunities presented as innovation profiles on this Hype Cycle will accelerate digitalization that increases the agility and ability to innovate products and business operations”.

These Hype Cycles, which reflect the convergence of the physical and virtual worlds, present several key mature and emerging technologies, including the following:

  • Connected Worker: Connected workers use digital technologies to improve and integrate their interactions with both physical and virtual surroundings. Through the use of digital work instructions, as well as augmented/mixed reality delivered through mobile/wearable devices, they are able to make faster and better decisions that optimize and improve a process or workflow that they participate in.
  • Immersive Experiences – Manufacturing Operations: According to Gartner, immersive experiences refer to enabling the perception of being physically present in a nonphysical world or enriching people’s presence in the physical world with content from the virtual world. The report covers three kinds of immersive experiences: Augmented Reality (AR), Mixed Reality (MR), and Virtual Reality (VR).
  • Machine Learning: Machine learning is a technical discipline that identifies patterns and generates predictions based on analyzing large sets of data. According to Gartner’s research: “In manufacturing operations, machine learning (ML) can take advantage of available data and rely on the algorithms to identify patterns and correlations. It can also use them to predict outcomes, to find the best course(s) of action and to control processes. Typical use cases include eliminating unplanned downtime and stoppages, increasing yield optimization, reducing energy usage, improving product quality or stabilizing production processes.”

Augmentir is mentioned in the context of Connected Workers and Immersive Experiences in Manufacturing Operations as software and solution provider.

Augmentir’s Approach to Connected Workers and Immersive Experiences in Manufacturing

Augmentir sits and the intersection of these innovation profiles, using artificial intelligence and machine learning (AI/ML) to amplify the value that digital technologies bring to the connected worker.

Digital Work Instructions help guide connected workers with visual aids and augmented with AI-driven insights and contextual information enable workers to perform at their best.

Integrated Remote Expert assistance helps workers resolve issues faster using insights from Augmentir’s AI and information from the guided procedure.

Augmentir’s AI uses granular data  to identify the largest opportunities in improving the skills of the frontline workforce, and helps to drive continuous improvement throughout the organization.

At Augmentir, our AI identifies patterns and generates insights based on analyzing data from connected workers. These insights improve worker performance as well as provide positive impact on training, operational workflows, and quality. According to Gartner, “The possibility of predicting performance is extremely attractive for manufacturers. This is driving the strong interest in ML. ML is an essential enabler of artificial intelligence (AI), smart factories and intelligent automation”.

Our view at Augmentir is that the purpose of a connected worker platform isn’t simply to deliver instructions and remote support to a frontline worker, but rather to optimize the performance of the connected worker ecosystem. Artificial intelligence is uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, there are were dozens of opportunities to improve performance.

Artificial Intelligene

This post by Augmentir CEO Russ Fadel was originally published on Medium.

I have been a fan of Marc Andreessen since the Netscape days — he has consistently predicted the macro changes in numerous marketscapes before virtually anyone else. Recently, I was watching Marc on Youtube “Why You Should Be Optimistic About the Future” and found his discussion on AI particularly enlightening, and in complete alignment with Augmentir’s journey. The entire video is worth watching, but the discussion on AI runs from between the 7:00 to 9:00 minute mark.

Some of the most insightful (paraphrased) quotes include:

  • “There is a more fundamental question — is AI a feature or an architecture?”
  • “A16z sees this with most start-up pitches now — ‘here are the 5 things my product does…and oh yeah, AI is always bullet number 6.’ Number 6 because it was the bullet they added after they created the deck”
  • “If AI is a feature, then this is correct, where every product will have AI sprinkled on it.”
  • “We (a16z) believe AI is an Architecture, and if it is, everything above this will need to be rewritten.”
  • “Ultimately, the goal of AI is to answer questions, even before the have been posed.”

At Augmentir we had to make a strategic decision at the time of company founding (late 2017), as to whether AI was going to be a feature of our connected worker platform or, whether it was going to be the architecture that our connected worker functionality ran on. We didn’t frame the decision as elegantly as Marc did, but we nevertheless asked, “will AI be a feature of our product or will it be pervasive?”

Even though no one in our space had chosen this path, we decided AI would be pervasive. We postulated that the purpose of a connected worker platform wasn’t to deliver instructions and remote support to a frontline worker, but rather to optimize the performance of the connected worker ecosystem. We knew that AI was uniquely able to address the fundamental macrotrends of growing skills gaps and the loss of tribal knowledge. With an ecosystem of content authors, frontline workers, subject matter experts, operations managers, continuous improvement engineers, and quality specialists, we predicted that there were dozens of opportunities to improve performance.

By building our connected worker platform on an AI architecture, all data is automatically pipelined, labelled, and cleansed, and is immediately available to start generating insights and recommendations. On this journey, the scope of what we can use AI for has even surprised us. Our initial thoughts were on personalizing instructions and content to make each frontline worker perform this current task safely and as quickly as they can, given their current proficiency. This immediately expanded to a generalized True Opportunity™ system that uses AI to stack rank where an organization has the largest capturable opportunities across all stakeholders. The range of this is astounding: which jobs have the largest monthly opportunity, which workers can benefit from targeted training, what is the optimum time to perform any given task, what inline training material can benefit from an update, what content/procedures would benefit the most from an update, etc.

The future looks even more fantastic — AI bots offer a realistic opportunity to capture tribal knowledge and convert it to a scalable corporate asset, and AI Diagnostic bots to make everyone an immediate expert.

This is only possible when you view AI as an architecture, not as a feature.

Industry’s only true SaaS platform enables industrial companies of all sizes to deploy a highly secure remote collaboration solution designed for the needs of the frontline workforce

HORSHAM, PA – February 16, 2021 Augmentir, Inc., the leading provider of artificial intelligence-based connected worker software, today announced multiple mid-market companies have selected Augmentir Remote Assist as a remote collaboration solution for their frontline teams. Companies large and small continue to rely on Augmentir to connect and digitize their frontline workforces and deliver cost-effective remote worker assistance with minimal effort and virtually no IT overhead costs. The continued adoption of Augmentir’s connected worker platform within the mid-market sector is evidence that industrial companies of all sizes are continuing to shift towards digitizing their frontline work processes as a way to operate in today’s new normal.

Augmentir’s Remote Assist tool, a component of the company’s market leading AI-Powered Connected Worker platform, is an industrial collaboration solution designed to help frontline workers and end customers virtually collaborate and get assistance from subject matter experts, wherever they are located. The solution is available on both mobile devices and augmented reality (AR) enabled smart glasses, and allows users to remotely collaborate through chat, document exchange, and live video streaming with AR-based annotations.

Augmentir Remote Assist gives companies the ability to:

  • Connect frontline workers to internal or external subject matter experts: Help keep employees safe and avoid travel by allowing on-site workers to remotely collaborate with internal subject matter experts or OEM technicians without requiring onsite visits.
  • Connect customers to internal support teams: Keep internal support teams safe by remotely collaborating with customers to help quickly diagnose and troubleshoot issues.

“The continued adoption of Augmentir’s connected worker platform is evidence that industrial companies of all sizes are embracing innovation and continuing to shift towards innovative technology as a way to operate in today’s new normal,” stated Russ Fadel, CEO and Co-Founder of Augmentir. “Our AI-based Connected Worker platform is designed for companies of all sizes to digitize all aspects of their frontline operations. This is especially important in the COVID era.”

Timber Building Systems and Luminance are among the industrial companies that have recently made the move to Augmentir’s connected worker solution as part of their digital transformation efforts.

Timber Building Systems (TBS, www.tbsaus.com.au), is revolutionizing the building industry with their unique post-tensioned pre-manufactured timber building system destined for residential, commercial and multi-story construction. The innovative system provides TBS’s clients with a sustainable solution, fast turnaround, exceptional architectural design flexibility, high quality, customer service, and lower overall costs.

“Our team needed a cost-effective solution that allowed us to deliver remote assistance and guidance for contractors performing on-site assembly and installation, domestically and internationally,” stated Rob Ravlic, Project Engineer at TBS. “We were able to implement the system quickly with Augmentir, and their Remote Assist solution allowed us to deliver the appropriate remote guidance to our teams, helping us avoid costly site visits and ensure the safety of our team. The solution allows us to continue to deliver excellent quality, quick installation, and lower overall costs to our clients.”

Visit www.tbsaus.com.au for more information on their revolutionary building system.

Luminance (www.luminance.net) helps organizations optimize their most important asset—their people. The company designs customized training, identifies and solves performance problems, and delivers high-value, customized courses.

“Real-time communication and collaboration with our clients is critical to the success of our business, and we need a tool that allows us to remotely deliver our services to our clients in a cost-effective manner,” stated Jeremy Robins of Luminance. “Augmentir’s Remote Assist platform enables us to remotely collaborate with our clients and provide virtual training and support, saving us precious time and eliminating unnecessary travel costs. Their platform has been a real life saver for our teams during these times.”

Augmentir’s Remote Assist is being used to digitize operations across a range of industries, including food and beverage, pharmaceutical, and consumer packaged goods manufacturing, as well as utilities, oil and gas, mining, and industrial equipment manufacturing and service. Combined with the Augmentir platform’s digital workflow capabilities, companies can quickly create digital work instructions to help guide workers to independently complete jobs safely and correctly, and leverage AI to direct continuous improvement efforts.

About Augmentir

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field. For more information, please visit www.augmentir.com.