As Baker Hughes is working towards their energy forward goals, their first area of focus was within Nexus Controls, formerly General Electric’s controls manufacturer, now a division of Baker Hughes. Nexus Controls has partnered with customers worldwide providing world-class industrial automation, controls system, and safety system solutions across a wide variety of industrial applications for more than a century.
Building control systems for hydropower or natural gas electricity turbines is complex, detailed work that requires a skilled workforce. Nexus Controls needed solutions across all their business units as unprecedented workforce constraints and the “Great Resignation” threatened their business. They had a segment of customers that adopted a self-service strategy and therefore were avoiding traditional control system service packages. This led to field technicians troubleshooting issues without expert guidance and readily available documentation and data.